RE: Backups, VSS and SBS2003 HELP NEEDED!!!

Hi Brandy,
Thanks for your response to my troubles. The main thing I would like to find
out now is can i safely disable VSS on the C: drive and get some sort of
backup running, since we have nothing to fall back on should anything go
wrong with the procedures below???

In regards to what you have asked:

* I have only installed Windows Server 2003 SP1 at this stage. I realise
there are a few other things that need to be installed before I can install
SP1 for SBS2003, but really want to get a few good backups before proceeding.

* The Microsoft Software Shadow Copy Provider Service is set to manual
startup. I have not changed this so I assume its the default setting.

*I ran the commands you mentioned to register the files and so forth, also
checked the registry key, which was already set to 0. The problem still
exists after registering the files

* I have not disabled the mentioned services, but there is nothing unusual
about this system compared to the 3 or 4 other SBS2K3 servers I have setup.
They are related to NortonAV, PCAnywhere, Intel Alert Handler and PDS, and
IBM Active PCI alert service. We are not running anything fancy on the server.


* The output of the list writers command below:

C:\Documents and Settings\Administrator>vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001 Microsoft Corp.


C:\Documents and Settings\Administrator>



* Output of the most recent backup attempt log:

Backup Status
Operation: Backup
Active backup destination: 4mm DDS
Media name: "Media created 10/08/2005 at 15:34"

Volume shadow copy creation: Attempt 1.
Timeout before function completed

Error returned while creating the volume shadow copy:0xffffffff.

Error returned while creating the volume shadow copy:ffffffff
Aborting Backup.

----------------------

The operation did not successfully complete.

----------------------

* I could not find the last file you were referring to

Please let me know if there is any other information needed, but right now,
I need to find out if it is safe to disable the VSS on C: drive (through
properties of C: in my computer) to attempt to get some backups happening.

This server is now live and therefore we need to backup ASAP.

Thanks again for your help with this matter.



""Brandy Nee [MSFT]"" wrote:

> Hello Luke,
>
> Thank you for posting to the SBS Newsgroup.
>
> I understand that you have issue on SBS Backup. If I have misunderstood
> your concern, please let me know.
>
> Before we start to troubleshooting, I need to confirm one thing with you,
> as you mentioned "we apply SP1 to fix it", I need to know what exact SP1 it
> is, Windows Server 2003 SP1 or SBS 2K3 Server SP1?
>
> Based on my research, this issue can be caused by varies of factors. Please
> understand that you may need to be asked to contact our PSS for live debug
> if it is necessary. Please take your time and perform the following steps:
>
> 1. On the server, run "services.msc", make sure that the Microsoft Software
> Shadow Copy Provider Service is started.
>
> 2. From this error information you have applied, the most possible cause is
> the VSS files are not correctly registered or there is incorrectly register
> keys. Please refer to the following steps:
>
> Please open a command window and execute the following commands
>
> Cd /d %windir%\system32
> Regsvr32 ole32.dll
> Regsvr32 vss_ps.dll
> Vssvc /Register
> Regsvr32 /i swprv.dll
> Regsvr32 /i eventcls.dll
>
> Then, please check the following registry key:
>
> a. Start -> Run "regedit" (without quotation marks)
>
> b. Expand to HKEY_LOCAL_MACHINE\SYSTEM\Setup.
>
> c. Check SystemSetupInProgress: REG_DWORD. The Value should be 0.
>
> Restarted the server and check whether the issue has been fixed.
>
> 3. If the issue persists, please perform Clean Boot on the server. To do
> so,
>
> a. Click Start->Run, type "MSCONFIG" (without the quotation marks) and
> click OK.
>
> b. In the System Configuration Utility (MSConfig) window, click the
> "Startup" tab.
>
> c. Click to clear all the check marks from the list box under "Startup".
>
> d. Click the Services tab, check the "Hide all Microsoft Services" box and
> then click the "Disable All" button to disable the non-Microsoft services.
>
> e. Click OK to close the MSConfig window. Click Yes when you are asked to
> restart your computer in order to enable the changes.
>
> f. After restarting, please check whether this issue still exists.
>
> If the problem does not occur, it indicates that the problem is related to
> one application or service we have disabled. You can use the MSCONFIG tool
> again to re-enable the disabled item one by one to find out the culprit.
>
> 4. If the issue still persists, please help to gather more detail
> information for further research:
>
> a. Have you successfully installed SP1 on the server?
>
> b. Run the following command in a command window, and paste the exact full
> content to the Newsgroup. Please do not customize the output.
>
> vssadmin list writers
>
> c. Backup Log:
>
> 1) The Backupxx.log files in the folder 'C:\Documents and Settings\SBS
> Backup User\Local Settings\Application Data\Microsoft\Windows
> NT\NTBackup\data'.
>
> 2) The Sbsbackuplog0x.log files which can be located under the folder
> '%sbsprogramdir%\Support\Backup Logs'.
>
> I am appreciated your time and cooperation. If anything is unclear, please
> feel free to let me know. I am looking forward to hearing from you!
>
> Best regards,
>
> Brandy Nee
>
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>
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