Re: lsass. exe : When trying to update a password
- From: "Damian N Leibaschoff [MSFT]" <damianl@xxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 8 Aug 2005 07:16:57 -0500
Hi,
Do you know if the affected machines had been clean installations (using the
SBS CDs) or if they were installed using the pre-installed image provided by
Dell (going through what is also known as the 15-minute setup)?
Regards,
Damian
--
Damian N. Leibaschoff, MS IST, MCSE
Microsoft Corporation
Get Secure! - www.microsoft.com/security
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"Mark Essex" <messex@xxxxxxxxxxxxxx> wrote in message
news:%23zzd9GFlFHA.3552@xxxxxxxxxxxxxxxxxxxxxxx
> Interesting. I have a customer, using a Dell with SBS 2003 on it, and
> yesterday this same exact thing happened to their server. It just sits
> there and reboots with this particular error message coming up each time.
>
> Would some sort of System repair maybe fix the hive, or is that a waste of
> time?
>
> Mark
>
> ""Jerry zhao (MSFT)"" <v-jerryz@xxxxxxxxxxxxxxxxxxxx> wrote in message
> news:LxzGyz%23kFHA.3120@xxxxxxxxxxxxxxxxxxxxxxxx
>> Hi John,
>>
>> Thanks for your post.
>>
>> Firstly, please note that the newsgroups are not intended for business
>> critical support that demands a quick turnaround time. The newsgroups are
>> committed to provide a response within 24 hours (we try for sooner than
>> that). It may not be fast enough to meet your needs if the business is
>> down. So a quicker turnaround may be PSS.
>>
>> From the description, I understand that your issue is that you receive
>> the
>> following Lsass.exe error message during startup:
>>
>> "When trying to update a password this indicates that the value provided
>> as
>> the current password is not correct."
>>
>> When you click OK on this message, the server restarts. This error occurs
>> in all startup modes, including Safe Mode, Safe Mode with Networking,
>> Safe
>> Mode with Command Prompt, Directory Services Restore Mode. Therefore, you
>> are not able to start the server or restore the system state from backup.
>> If I'm off base, please let me know.
>>
>> Based on my research, this issue may occur because of a corrupt registry
>> hive.
>>
>> To resolve this problem, restore the system state to an alternate
>> location
>> from a parallel installation of SBS Server 2003. Then, copy the registry
>> hives from the restored system state to the %windir%\System32\Config
>> folder
>> of the original installation.
>>
>> Another option is to transplant the hard disk to another machine in a
>> slave
>> configuration in order to access the files and back them up or possibly
>> repair/substitute the registry information
>>
>> More Information
>> ================
>>
>> This issue most often affects Dell OEM installations of Small Business
>> Server 2003.
>>
>> If you have any concern on this thread, I am glad to be of further
>> assistance. We look forward to hearing from you.
>>
>> Best regards,
>>
>> Jerry Zhao (MSFT)
>>
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
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>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>
>
.
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