RE: Not able to connect to client from RWW page
- From: v-branee@xxxxxxxxxxxxxxxxxxxx ("Brandy Nee [MSFT]")
- Date: Fri, 05 Aug 2005 10:21:18 GMT
Hello Chang,
Thank you for posting back and your additional information!
Please understand that the steps in my previous reply are very important
for us to isolate the issue. Here I have some more additional suggestions.
First of all, I assume that you have
a. Rerun CEICW. If you have not performed the steps, please refer to the KB
article in my previous reply and run it again.
b. Confirm the two problematic clients are listed in the Remote Web
Workplace User Group. If they are not listed there, definitely they do not
have remote function.
Please take your time to collect the following information to us for
further troubleshooting:
1. Does this issue happen internally or externally? If it happens from the
Internet, do you have ISA server or router installed in front of the SBS
server, and what is the version of your ISA server, 2K or 2K4? Also, please
make sure that TCP port 4125 is opened.
2. Ask the problematic client log on a good workstation, will this issue
happen?
3. Can these problematic clients open OWA from LAN
(https://servername/exchange)? If they type https//Public_IP/remote in IE,
can they access RWW? Also, can they open http://servername from LAN?
4. If this issue happens in LAN, run "ipconfig /all" (without quotation
marks) on one of the problematic workstation and the server, please paste
the full content to the Newsgroup.
5. Please fully explain "cannot connect to RWW page directly" and "The one
that can allow RWW connect is not problem to accept the all users accounts
which mean any account is able to connect from that client through RWW".
Do you mean that they cannot open the RWW front page or they can open RWW
front page, but fail to log in?
Please collect the information above with the previous information. I am
appreciated your time and cooperation, and am looking forward to hearing
from you!
Best regards,
Brandy Nee
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
======================================================
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For urgent issues, you may want to contact Microsoft CSS directly. Please
check http://support.microsoft.com for regional support phone numbers.
Any input or comments in this thread are highly appreciated.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
--------------------
>Thread-Topic: Not able to connect to client from RWW page
>thread-index: AcWZGMDr/lw6QQLlTBSUPQkv1uyM3w==
>X-WBNR-Posting-Host: 72.244.187.36
>From: "=?Utf-8?B?Q2hhbmc=?=" <Chang@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <AD8A9E3A-54E5-4593-96AB-17199A8E9177@xxxxxxxxxxxxx>
<pe462ImlFHA.940@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: Not able to connect to client from RWW page
>Date: Thu, 4 Aug 2005 10:20:04 -0700
>Lines: 185
>Message-ID: <276E2125-4BDC-460A-94C7-93F7B4117E1C@xxxxxxxxxxxxx>
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> charset="Utf-8"
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>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:141570
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hi, Brandy,
>The issue is not user account setup, but the 2 of xp clients. The one
that
>can allow RWW connect is not problem to accept the all users accounts
which
>mean any account is able to connect from that client through RWW.
>
>I have check the port 3389 is waiting for remote connect. If I use remote
>desktop connect and type in IP address, I can connect by this way.
>If I can connect this way, then I should be able to connect through RWW .
>????
>
>
>
>""Brandy Nee [MSFT]"" wrote:
>
>> Hello Chang,
>>
>> Thank you for posting to the SBS Newsgroup.
>>
>> I understand that two of you 3 Windows XP clients cannot connect open
RWW
>> page, but they can use remote desktop. If I have misunderstood your
issue,
>> please let me know.
>>
>> Please see my following information:
>>
>> 1> How did this problematic client account being created? Did you create
>> them by running Add User Wizard (Server Management\Standard
>> Management\Users). The client account must be listed in the Remote Web
>> Workplace Users Group. Please refer to my steps below:
>>
>> a: Login the server as Administrator.
>>
>> b: Expand Server Management\Standard Management\Security Groups.
>>
>> c: On the right panel, double click Remote Web Workplace User.
>>
>> d: Go to Members tab, click Add.
>>
>> e: Enter the problematic client account email address.
>>
>> f: You also can click Advanced, click Find Now, and find this client's
>> account in the Search Results pool.
>>
>> g: Click OK three times.
>>
>> h: Test whether this client can log in RWW now.
>>
>> i: If still does not work, please see my suggestions below.
>>
>> 2> Rerun CEICW. When you proceed to the Web Server Certificate page,
make
>> sure that you input the public IP as the web server certificate. For
>> detailed steps, please see:
>>
>> 825763 How to configure Internet access in Windows Small Business Server
>> 2003
>> http://support.microsoft.com/?id=825763
>>
>> 3> Open IIS MMC, expand to IIS\Yourdomain (local Computer)\Web
>> Sites\Default Web Site. Right click Default Web Site, Properties. The
>> settings are:
>>
>> Web Site tab:
>>
>> Description: Default Web Site
>> IP address: Your internal IP address
>> TCP Port 80, SSL port 443
>> Check the box Enable Logging
>>
>> Home Directory tab:
>>
>> A directory located on this computer
>> Local path: %systemroot%\inetpub\wwwroot
>> Read, Log visits and Index this resource
>> Application name: Default Application
>> Execute Permissions: Scripts only
>> Application pool: DefaultAppPool
>>
>> If the issue persists, please help to gather the following information
for
>> research:
>>
>> 1. Does this issue happen on LAN or from the Internet?
>>
>> When you try to access the RWW home page from the Internet, the router
or
>> hardware firewall must forward TCP port 443 for HTTPS protocol and 80
for
>> HTTP protocol to your SBS server. So please check whether the TCP port
443
>> and 80 is open.
>>
>> Make user that use https://<external IP>/remote or
>> https://mail.domain.com/remote to access from Internet, and use
>> https://servername/remote to access from the LAN.
>>
>> 2. If this issue happens from the Internet, please draw a Network
Diagram
>> for us to better understand your Network Topology. For example:
>>
>> {Internet} {Router} {ISA}{SBS 2K3 with 2 NICs} {Clients}
>>
>> 3. What is the exactly problem? Do you mean they cannot open the front
page
>> of RWW or they can go to the front page, just after entering their user
>> names and passwords, they cannot access further?
>>
>> 4. On the problematic workstation, open IE, Tools, Internet Options,
>> Advanced tab. Uncheck the box Show friendly HTTP error messages. Click
OK
>> and reproduce the issue again. Paste the full content of the message to
the
>> Newsgroup.
>>
>> 5. Can you access OWA (https://servername/exchange) from the problematic
>> workstations?
>>
>> 6. Open IIS MMC, expand to IIS\Yourdomain (local Computer)\Web
>> Sites\Default Web Site. Right click Default Web Site, Properties. Web
Site
>> tab. Click Properties. You will see the Log File Directory, and please
>> paste the whole error information in the file to the Newsgroup.
>>
>> 7. Disable any third party services on the problematic workstations and
>> test again.
>>
>> I am appreciated your time and cooperation. If anything is unclear,
please
>> let me know. I am looking forward to hearing from you!
>>
>> Best regards,
>>
>> Brandy Nee
>>
>> Microsoft CSS Online Newsgroup Support
>>
>> Get Secure! - www.microsoft.com/security
>> ======================================================
>> This newsgroup only focuses on SBS technical issues. If you have issues
>> regarding other Microsoft products, you'd better post in the
corresponding
>> newsgroups so that they can be resolved in an efficient and timely
manner.
>> You can locate the newsgroup here:
>> http://www.microsoft.com/communities/newsgroups/en-us/default.aspx
>>
>> When opening a new thread via the web interface, we recommend you check
the
>> "Notify me of replies" box to receive e-mail notifications when there
are
>> any updates in your thread. When responding to posts via your
newsreader,
>> please "Reply to Group" so that others may learn and benefit from your
>> issue.
>>
>> Microsoft engineers can only focus on one issue per thread. Although we
>> provide other information for your reference, we recommend you post
>> different incidents in different threads to keep the thread clean. In
doing
>> so, it will ensure your issues are resolved in a timely manner.
>>
>> For urgent issues, you may want to contact Microsoft CSS directly.
Please
>> check http://support.microsoft.com for regional support phone numbers.
>>
>> Any input or comments in this thread are highly appreciated.
>> ======================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>>
>> --------------------
>> >Thread-Topic: Not able to connect to client from RWW page
>> >thread-index: AcWUSklb1+w7y0k0Q4+FSNNZG6Gj2g==
>> >X-WBNR-Posting-Host: 72.244.187.36
>> >From: "=?Utf-8?B?Q2hhbmc=?=" <Chang@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >Subject: Not able to connect to client from RWW page
>> >Date: Fri, 29 Jul 2005 07:32:02 -0700
>> >Lines: 5
>> >Message-ID: <AD8A9E3A-54E5-4593-96AB-17199A8E9177@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:139872
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >I have 3 XP clients and 2 cannot connect to RWW page directly.
However,
>> if I
>> >use remote desktop connect by typing computer name or IP address, I can
>> >connect to the client.
>> >
>> >Please help!!
>> >
>>
>>
>
.
- References:
- RE: Not able to connect to client from RWW page
- From: "Brandy Nee [MSFT]"
- RE: Not able to connect to client from RWW page
- From: Chang
- RE: Not able to connect to client from RWW page
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