RE: Not able to connect to client from RWW page
- From: "Chang" <Chang@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 4 Aug 2005 10:20:04 -0700
Hi, Brandy,
The issue is not user account setup, but the 2 of xp clients. The one that
can allow RWW connect is not problem to accept the all users accounts which
mean any account is able to connect from that client through RWW.
I have check the port 3389 is waiting for remote connect. If I use remote
desktop connect and type in IP address, I can connect by this way.
If I can connect this way, then I should be able to connect through RWW .
????
""Brandy Nee [MSFT]"" wrote:
> Hello Chang,
>
> Thank you for posting to the SBS Newsgroup.
>
> I understand that two of you 3 Windows XP clients cannot connect open RWW
> page, but they can use remote desktop. If I have misunderstood your issue,
> please let me know.
>
> Please see my following information:
>
> 1> How did this problematic client account being created? Did you create
> them by running Add User Wizard (Server Management\Standard
> Management\Users). The client account must be listed in the Remote Web
> Workplace Users Group. Please refer to my steps below:
>
> a: Login the server as Administrator.
>
> b: Expand Server Management\Standard Management\Security Groups.
>
> c: On the right panel, double click Remote Web Workplace User.
>
> d: Go to Members tab, click Add.
>
> e: Enter the problematic client account email address.
>
> f: You also can click Advanced, click Find Now, and find this client's
> account in the Search Results pool.
>
> g: Click OK three times.
>
> h: Test whether this client can log in RWW now.
>
> i: If still does not work, please see my suggestions below.
>
> 2> Rerun CEICW. When you proceed to the Web Server Certificate page, make
> sure that you input the public IP as the web server certificate. For
> detailed steps, please see:
>
> 825763 How to configure Internet access in Windows Small Business Server
> 2003
> http://support.microsoft.com/?id=825763
>
> 3> Open IIS MMC, expand to IIS\Yourdomain (local Computer)\Web
> Sites\Default Web Site. Right click Default Web Site, Properties. The
> settings are:
>
> Web Site tab:
>
> Description: Default Web Site
> IP address: Your internal IP address
> TCP Port 80, SSL port 443
> Check the box Enable Logging
>
> Home Directory tab:
>
> A directory located on this computer
> Local path: %systemroot%\inetpub\wwwroot
> Read, Log visits and Index this resource
> Application name: Default Application
> Execute Permissions: Scripts only
> Application pool: DefaultAppPool
>
> If the issue persists, please help to gather the following information for
> research:
>
> 1. Does this issue happen on LAN or from the Internet?
>
> When you try to access the RWW home page from the Internet, the router or
> hardware firewall must forward TCP port 443 for HTTPS protocol and 80 for
> HTTP protocol to your SBS server. So please check whether the TCP port 443
> and 80 is open.
>
> Make user that use https://<external IP>/remote or
> https://mail.domain.com/remote to access from Internet, and use
> https://servername/remote to access from the LAN.
>
> 2. If this issue happens from the Internet, please draw a Network Diagram
> for us to better understand your Network Topology. For example:
>
> {Internet} {Router} {ISA}{SBS 2K3 with 2 NICs} {Clients}
>
> 3. What is the exactly problem? Do you mean they cannot open the front page
> of RWW or they can go to the front page, just after entering their user
> names and passwords, they cannot access further?
>
> 4. On the problematic workstation, open IE, Tools, Internet Options,
> Advanced tab. Uncheck the box Show friendly HTTP error messages. Click OK
> and reproduce the issue again. Paste the full content of the message to the
> Newsgroup.
>
> 5. Can you access OWA (https://servername/exchange) from the problematic
> workstations?
>
> 6. Open IIS MMC, expand to IIS\Yourdomain (local Computer)\Web
> Sites\Default Web Site. Right click Default Web Site, Properties. Web Site
> tab. Click Properties. You will see the Log File Directory, and please
> paste the whole error information in the file to the Newsgroup.
>
> 7. Disable any third party services on the problematic workstations and
> test again.
>
> I am appreciated your time and cooperation. If anything is unclear, please
> let me know. I am looking forward to hearing from you!
>
> Best regards,
>
> Brandy Nee
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
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> --------------------
> >Thread-Topic: Not able to connect to client from RWW page
> >thread-index: AcWUSklb1+w7y0k0Q4+FSNNZG6Gj2g==
> >X-WBNR-Posting-Host: 72.244.187.36
> >From: "=?Utf-8?B?Q2hhbmc=?=" <Chang@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >Subject: Not able to connect to client from RWW page
> >Date: Fri, 29 Jul 2005 07:32:02 -0700
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> >
> >I have 3 XP clients and 2 cannot connect to RWW page directly. However,
> if I
> >use remote desktop connect by typing computer name or IP address, I can
> >connect to the client.
> >
> >Please help!!
> >
>
>
.
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