RE: Fax set-up

Thanks, that's sorted it. I ticked the 'dial-in' thinking that this was
required for the ADSL line; silly me
--
Ian

"Crina Li (MSFT)" wrote:

> Hi Ian,
>
> Thank you for posting in SBS newsgroup.
>
> From your description, I understand you are using configure Fax wizard on
> Server Management to configure fax, however you get the prompt of "the card
> is already used for RRAS". Then you go through the wizard, now you can not
> get it work for answering incoming ring or sending fax. If I have
> misunderstood your concerns, please do not hesitate to let me now.
>
> As I know, the problem should be caused by the confliction between Fax and
> RRAS. In fact, we do not recommend that you use the same modem for remote
> access and Shared Fax Service as it can result in conflicts between the two
> services. Would you please help me confirm if you need to use dial in
> method to access remotely? If not, you may try to reconfigure remote access
> as following:
>
> 1. Click To Do List on Server Management.
> 2. Click Configure Remote Access and Click Next.
> 3. On the Remote Access Method page, select Enable remote access and VPN
> access and deselect Dial-in access.
> 4. Follow the wizard to finish it.
>
> After doing so, please reconfigure fax using Configure Fax wizard to see if
> the problem still persists.
>
> If you need to use one modem for RRAS and Fax, the modem and its driver
> should support adaptive answer, adaptive answering provides a modem with
> the ability to identify if an incoming call is a fax call or a data call.
> You can use this feature to use a single modem to receive both incoming
> faxes and incoming Remote Access Services (RRAS) calls. However, it may be
> not stable and may cause some unexpected issues. So, we do not recommend
> you do so.
>
> If you want to do so, you may also refer to the following KB article:
>
> 314395 How to Enable Adaptive Answer in Windows Server 2003
> http://support.microsoft.com/?id=314395
>
> Hope the information help and I look forward to your reply.
>
> Best regards,
>
> Crina Li (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
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> --------------------
> | Thread-Topic: Fax set-up
> | | From: "=?Utf-8?B?SWFuIEI=?=" <ianb@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | Subject: Fax set-up
> | Date: Wed, 3 Aug 2005 03:14:01 -0700
> | | Newsgroups: microsoft.public.windows.server.sbs
> | |
> | Today's conundrum is to get the SBS2003 fax server up and running
> |
> | There is a modem card on the server, and when I progress through the
> wizard
> | it grumbles that the card is already used for RRAS, if I progress it will
> | complete the wizard.
> |
> | However it does not answer incoming rings, or send faxes.
> |
> | Please suggest what I need to do to get it all working and all the team
> here
> | happy again.
> |
> |
> |
>
>
.

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