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- From: "Susan Bradley, CPA aka Ebitz - SBS Rocks [MVP]" <sbradcpa@xxxxxxxxxxx>
- Date: Tue, 02 Aug 2005 17:56:48 -0700
Known issue caused by APC software
In order for PowerChute Business Edition to remain functional, users must
upgrade to any version of 7.x. Due to expiration of the Sun Java Runtime
Environment certificate, versions 6.x of PowerChute Business Edition will
cease to operate normally as of July 27, 2005. Failure to upgrade will
result in PowerChute Business Edition no longer providing monitoring and
graceful shutdown of your system.
FYI
Just returned from a client that was having POP collector issues
yesterday - and client had decided to reboot the server in attempt to
clear it (Actual problem is the POP Mail hosting service is currently
down!).
The server would restart, get to logon screen, console logon made but
sits at "applying user settings" for WAY TO LONG. Little appears to
work on workstations in relation to Internet access, etc. Client
interrupted the server logon several times and forced reboots several
times (may be part of the issue's origin?)
Finally rebooted one last time last evening and left the logon process
going overnight - had the server console this AM - but no Internet
access.
Remote connection externally worked but strangely there was no option to
connect/logon to the server in the RWW screen. Workstations were
available to connect to.
Go onsite. TS service would not start. RPC was started. Found 2 APC
services sitting at "Starting" - killed those 2 services and Internet
connection began to work, TS service started on its own.
Thought it may be related to the APC software JAVA certificate timeout -
seen here.
PowerChute Business Edition - Customers Using 6.x Must Upgrade to 7.x
due to Java Runtime Environment expiration
SO I removed the APC software and rebooted. Reboot AND logon only took
5 minutes now! All Internet activity fine (except POP - of course).
Downloaded and installed new APC sw and all is fine.
Cal
-------------------
FYI
The below is an article just sent to me by APC support.
One server that I tried the APC software update on (not a remove/reload)
failed in its update - and I cannot get the bits removed to reload
properly.
SO this is what APC sent me.
1. Make sure the APC PBE Agent and APC PBE Server services are
stopped
if they exist.
2. Delete the following folders through Windows Explorer or My
Computer:
Agent: c:\Program Files\APC\PowerChute Business
Edition\agent (or whatever the install path
was)
c:\Program Files\InstallShield Installation
Information\{BCE9F441-9027-4911-82E0-5FB28057897D}
Server: c:\Program Files\APC\PowerChute Business
Edition\server
c:\Program Files\Common Files\APC
c:\Program Files\InstallShield Installation
Information\{A6491A4A-AAA0-4892-BFEF-ECD6CECE2FF3}
Console: c:\Program Files\APC\PowerChute Business
Edition\console
c:\Program Files\InstallShield Installation
Information\{0F86FD09-BA63-4E45-A70B-604C1106C2F2}
3. Go to the start menu, then run, and type regedt32.
4. Find and delete the following keys. Note... some keys may require
a
change of security. Keys such as
KEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_APCPBESERVER may
error when attempting to delete them.
To change the security, select the key to be deleted and go
to the security menu option and choose permissions. Make sure you have
full control
access. You can set this access to everyone as it will be
deleted and permissions will no longer be an issue.
Agent:
HKEY_LOCAL_MACHINE\SOFTWARE\APC\PowerChute
Business
Edition
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\v:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{
BCE9F441-9027-4911-82E0-5FB28057897D}
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_APCPBEAGENT
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\APCPBEAgent
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\Application\AP
CPBEAgent
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_APCPBEAGENT
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAgent
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Applicatio
n\APCPBEAgent
Server:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{
A6491A4A-AAA0-4892-BFEF-ECD6CECE2FF3}
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_APCPBESERVER
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\APCPBEServer
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_APCPBESERVE
R
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEServer
Console:
HKEY_LOCAL_MACHINE\SOFTWARE\APC\PowerChute
Business
Edition\console
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\console.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{
0F86FD09-BA63-4E45-A70B-604C1106C2F2}
5. Exit the registry and try the installation again
.
Relevant Pages
- Re: Server is working but unable to logon by any means
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(microsoft.public.windows.server.general) - Re: Server is working but unable to logon by any means
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(microsoft.public.windows.server.general) - Re: Windows 2003 SBS Hangs on "Applying computer Settings"
... Your commnets help me and solve my problem I just reboot system in safe mood ... > Cal McLennan posted a comment in another forum this morning - related to APC ... > In order for PowerChute Business Edition to remain functional, ... > yesterday - and client had decided to reboot the server in attempt to ...
(microsoft.public.windows.server.sbs) - Cant login the morning after.
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(microsoft.public.windowsxp.security_admin) - Re: Windows 2003 SBS Hangs on "Applying computer Settings"
... > yesterday - and client had decided to reboot the server in attempt to ... > The server would restart, get to logon screen, console logon made but ... > work on workstations in relation to Internet access, ... Reboot AND logon only took ...
(microsoft.public.windows.server.sbs) |
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