Re: SBS Turn-Key Operation
- From: "Russ Grover" <russ@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 26 Jul 2005 13:27:38 -0700
Hopefully I understand this because I'm still confused on what you are
asking?
if it's about Total Remote Support?
Well Remote support is a viable option, because I do it.
Problem is a lot of times Remote Support of Desktop is not possible.
Because Desktops have network issues Video Issues and other things you can't
solve via Remotely.
I do probably 95% of server support Remotely (Terminal Services)
Heck once a SBS Server is setup you really don't need a Monitor or a
Keyboard on it.
(Exceptions SP1 upgrades LOL)
However on Desktop, I do on-site because 9 out of 10 times three other
people have the same issue or another.
Once someone knows the IT guy is there they all come running.
Plus with Customers they often don't know what they are saying over the
phone, and being there in person you can read the customer and have a better
idea of what they are really saying other than what they are saying. (This
comes from years of doing this.)
Sure you could do Remote IT support, but There will be a time (More often
than not) you will have go to on site.
Remotely you can't see that the mouse is Unplugged, Remotely you can't see
if Video Glitches, and Remotely you can't hear the Hard Drive and Fans make
Noise.
Example I had a customer who kept saying my system keeps shutting off for no
reason, I checked EVERYTHING remotely Couldn't do nothing to fix it. Went
on Site, She turned it on, the CPU fan was making a Awfully Noise, I said
does it always do that? She said, no it Does for a while and then stops...
Well what was happening is that the fan would make noise for a while then
stop, then her CPU would Thermal out and Shut down...
People, also like "People", they like to see your smiling face, when you
walk in the door, it gives them a good feeling to know that there is someone
who cares, and is there to help... People even hate calling Dell, because
you have to give your first born to get a tech to visit onsite.
And you win more accounts when you visit in person, I got a new customer the
other day because their Support guy never came in to work, he'd try to solve
all problems on the phone or remotely. Problem is, They didn't want that.
So they dumped him...
So Pack up the Laptop, External USB Drive with all your Util's CD's and
other network test equipment and hit the road...
--
Russ Grover
Small Business IT Support
Portland\Beaverton OR USA
Email: Sales at SmallBusinessITSupport.com
Website: www.SmallBusinessITSupport.com
"MWE Computers Services" <mwecomputers@xxxxxxxxx> wrote in message
news:%23JrdSQhkFHA.1412@xxxxxxxxxxxxxxxxxxxxxxx
> No, I mean do a deployment for each customer site... ie. ABC Shop, ABB
> Pharmacy, etc
>
> -- M
>
>
>
>
> "Russ Grover" <russ@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:uaKY9NhkFHA.2852@xxxxxxxxxxxxxxxxxxxxxxx
>> Do You mean Share the SBS server between Multiple Customers?
>> If so No you can't do that.
>>
>> --
>> Russ Grover
>> Small Business IT Support
>> Portland\Beaverton OR USA
>> Email: Sales at SmallBusinessITSupport.com
>> Website: www.SmallBusinessITSupport.com
>>
>>
>> "MWE Computers Services" <mwecomputers@xxxxxxxxx> wrote in message
>> news:uzeaFAhkFHA.320@xxxxxxxxxxxxxxxxxxxxxxx
>> >I have a rather strange, but unique question:
>> >
>> > Could the SBS platform be utilized as a rather turn-key application
>> > service
>> > and support system?
>> >
>> > What I mean by this is I know of several possible clients that want to
>> > start
>> > up a small business (ie. real estate, pharmacies, accounting locations)
>> > and
>> > create/upgrade their current network environments by the introduction
>> > of
> a
>> > internal file/e-mail server and several XP Pro workstations hooked into
>> > it.
>> >
>> > My idea, if it is possible: setup a VPN router at each site, then setup
>> > SBS
>> > 2003 along w/ the necessary XP Pro workstations. Then use the RWW and
> RDC
>> > components to support these clients virtually from my home via VPN when
>> > the
>> > need arises and only do actual physical computer cleaning when needed
> for
>> > the support portion of the contract.
>> >
>> > The number of clients is around 10 to 15. Was considering using
>> > standard
>> > SBS
>> > release as the actual cost of Premium is a bit too much for these
>> > clients --
>> > as they wont really be doing anything external except maybe e-mail. Web
>> > hosting could be an option later on, but primarly hosted on another
> server
>> > for security and performance reasons.
>> >
>> > From a small business support and service provider -- is such a plan
>> > really
>> > viable at least for long-term retention possibilites?
>> >
>> > Thanks.
>> >
>> > -- Michael
>> >
>> >
>>
>>
>
>
.
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