Re: Outlook Default Mail Folders Errors

Curious, where was your offline file pointing to?

--
Rick Faria - MCSE / A+
RDF Technical Services - www.rdfts.com
Email: support at rdfts dot com


"Steve Laws" <SteveLaws@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:F45B58F0-F6CC-4E69-AFE2-A8E4A6432369@xxxxxxxxxxxxxxxx
> Rick,
>
> you hit the nail on the head with this one. Thanks very much, You have
> really made my day.
>
> Steve
>
> "Rick F" wrote:
>
>> I have run into this also. The reason it was happening to me was due to
>> my
>> MST installation file for Office 2003 (a GPO can do this too). I had
>> Outlook
>> configured to locate it's offline file to C:\Personal instead of the
>> really
>> long default path that goes under thier profile. I got this error when I
>> forget to create the C:\Personal folder. Outlook in cache mode was trying
>> to
>> create the OST file in that folder and it couldn't thus producing the
>> exact
>> error you described. If I didn't use cache mode, then it worked perfectly
>> because no offline file was trying to be created. Once I made the
>> C:\Personal folder then Outlook worked in cache mode.
>>
>> I don't know if you situation might be the same but that is the only time
>> I've ever seen that error.
>> Try this, get the Outlook profile like you have it when it doesn't work.
>> Don't try to open Outlook. Right-click the Outlook icon on your start
>> menu
>> and go to properties, Show profiles and select the problem one,
>> properties,
>> E-mail Accounts, Leave on View or Change, Next, highlight Microsoft
>> Exchange
>> Server, Change, More settings, advanced tab, Offline Folder File
>> Settings.
>> The top box shows the location of the offline file. Is it pointing to a
>> location that the user has access to? Use Windows explorer and see if you
>> can create something in that folder when logged in as that user.
>>
>> --
>> Rick Faria - MCSE / A+
>> RDF Technical Services - www.rdfts.com
>> Email: support at rdfts dot com
>>
>>
>> "Steve Laws" <SteveLaws@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:ECC16BDF-95C2-4B0A-9364-BED30F13D5B4@xxxxxxxxxxxxxxxx
>> > Hi Guys,
>> >
>> > I received the following error on a client desktop today.
>> >
>> > Error: "Unable to Open Default mail Folders" (With an OK Button)
>> > On clicking "OK" Outlook shuts down automatically.
>> >
>> > Cached Exchange mode is enabled on all of our Outlook Profiles. If I
>> > disable
>> > "Cached Exchange Mode" in the users profile, Outlook runs perfectly
>> > fine.
>> >
>> > I have had this in the past and have usually been able to fix it by
>> > removing
>> > the Outlook profile or in some circumstances remove the users profile
>> > firstly from the client and if that didn't fix it remove the profile
>> > from
>> > the
>> > server.
>> >
>> > These normal fixes are not working so any help would be appreciated.
>> >
>> > Best Regards
>> > Steve
>> >
>> >
>> >
>>
>>
>>


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