RE: OWA - can't send, reply, or show calendar views

Hi Lily,

Thank you for posting back! I'm glad to hear that things are working
correctly for you now. Please do not hesitate to post in this great
newsgroup if you need any assistance in the future. I look forward to
working with you again.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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--------------------
>Thread-Topic: OWA - can't send, reply, or show calendar views
>thread-index: AcWM8shbFLie0e6pQGO2wv7HuzewtQ==
>X-WBNR-Posting-Host: 203.25.66.146
>From: "=?Utf-8?B?TGlseQ==?=" <Lily@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <E5A8E440-0724-411D-AD27-29B45AB66F27@xxxxxxxxxxxxx>
<0ft651phFHA.944@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: OWA - can't send, reply, or show calendar views
>Date: Tue, 19 Jul 2005 23:18:02 -0700
>Lines: 165
>Message-ID: <D5DAA240-BED6-44FD-8B1D-9696738DDE60@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
>Content-Class: urn:content-classes:message
>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:137321
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Thanks Nathan!
>It was a corrupted IIS folder and when I applied the fix and cleaned all
>files - OWA worked fine!
>--
>Thanks, Lily!
>
>
>"Nathan Liu [MSFT]" wrote:
>
>> Hello Lily,
>>
>> Thank you for posting in the SBS newsgroup.
>>
>> According to your description, I understand that the OWA cannot send,
reply
>> email, or show calendar. If I have misunderstood your concern, please
don't
>> hesitate to let me know.
>>
>> To narrow down this issue, please perform the following steps:
>>
>> 1. As you mentioned, the OWA work fine on the SBS Server, but it have
>> issue on the client workstation. Please try to test it on other client
>> workstations, and check if the issue occurs on all clients or certain
>> clients. Please disable any firewall software on the problematic
clients,
>> and then check if the issue can be re-produced.
>>
>> 2. Based on my experience, this issue can occur if the content of the
>> "%SystemRoot%\IIS Temporary Compressed Files" folder is corrupted. To
>> resolve the issue, perform the following steps:
>>
>> At the server side:
>>
>> a. Apply the 831464 hot fix (you can check if the version of the
W3core.dll
>> file is 6.0.3790.99 or later and if so you do not need to apply the fix
>> again):
>>
>>
http://www.microsoft.com/downloads/details.aspx?displaylang=en&familyid=0bc9
>> b5bc-a094-49bf-89a5-c8a2d32345a2&displaylang=en
>>
>> b. Clear the IIS server files. To do so, follow these steps:
>>
>> 1) Go to your "%SystemRoot%\IIS Temporary Compressed Files"
(C:\WINDOWS\IIS
>> Temporary Compressed Files or C:\WINNT\IIS Temporary Compressed Files)
>> directory.
>>
>> 2) Select all of the content in this directory and delete it.
>>
>> 3) Click Start->Run, type "iisreset" (without the quotes) and click OK
to
>> restart the IIS services.
>>
>> At the client side:
>>
>> a. Open IE, and go to Tools -> Internet Options.
>>
>> b. Select Delete Files, check "Delete all offline files" and click OK to
>> confirm that you want to delete the content. Then check if the issue
>> disappears. Please also delete Cookies and then try again.
>>
>> 3. This issue can also be caused by TrendMicro Officescan installed. If
so
>> please try the suggestions in the following KB article and check if the
>> issue can be fixed:
>>
>> 842470 The contents of your Inbox and your Calendar are not displayed
when
>> you
>> http://support.microsoft.com/?id=842470
>>
>> Also check if you have URLSCAN installed. If so, make sure URLSCAN is
>> configured per the Exchange 2003 OWA template for URLSCAN. See:
>>
>> 823175: Fine-Tuning and Known Issues When You Use the Urlscan Utility in
an
>> Exchange 2003 Environment
>> http://support.microsoft.com/?id=823175
>>
>> 4. If you have ISA installed on the SBS server, take the following steps
to
>> clear the ISA cache.
>>
>> A. Stop the Web Proxy service.
>> B. Locate the Urlcache folder.
>> C. From the multiple files in this folder, locate the *.cdat file in
this
>> folder.
>> D. Delete the *.cdat file.
>> E. Start the Web Proxy service.
>>
>> Related Knowledge Base article:
>>
>> 301471 How to Delete the Web Cache on Internet Security and Acceleration
>> Server
>> http://support.microsoft.com/?id=301471
>>
>>
>> If the issue still occurs, please help me gather the following
information
>> for further investigation:
>>
>> 1. Does the issue only occur when you choose to use OWA "Premium Mode"?
>>
>> 2. Does the occur on internal (LAN) computers or external computers?
Based
>> on the information you provided, it seems that you were accessing OWA
from
>> the internal, so I would suggest you check if the issue also occurs on
>> external workstations as well as on the SBS 2003 server console.
>>
>> 3. Is the version of the file W3core.dll 6.0.3790.99?
>>
>> I am appreciated your time and cooperation. If anything is unclear,
please
>> feel free to let me know. I am looking forward to hearing from you.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>> Get Secure! - www.microsoft.com/security
>> =====================================================
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>> =====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >Thread-Topic: OWA - can't send, reply, or show calendar views
>> >thread-index: AcWFyNIi5LcBmnjATCK103aCTOqpZg==
>> >X-WBNR-Posting-Host: 203.25.66.146
>> >From: "=?Utf-8?B?TGlseQ==?=" <Lily@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >Subject: OWA - can't send, reply, or show calendar views
>> >Date: Sun, 10 Jul 2005 20:30:01 -0700
>> >Lines: 18
>> >Message-ID: <E5A8E440-0724-411D-AD27-29B45AB66F27@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:134556
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >Hi !
>> >I enabled OWA on SBS server 03, and I can open it on client's PCs. But
>> none
>> >of the toolbar buttons works - eg - if I select New, Reply, Forward
etc.
>> >nothing happens. If I open the message and then click Reply, it opens
>> another
>> >window, but I can't type anytihing. With all this 'Error on page'
message
>> >comes up in lower left corner of the explorer. The same is if I try to
>> open
>> >any other calendar view than daily (default one). Only if I right-click
on
>> >the email (without opening it) reply window opens and I can type and
send
>> >reply.
>> >If I open OWA on the server - everything works fine. I compared
settings
>> in
>> >both Explorers and couldn't find anything obvous. Client Expolrer is 6,
>> with
>> >Win XP sp2.
>> >Please, help!!!
>> >(PS I posted this on Exchange discussion but I am not sure if it went
>> >through, hence posting it again).
>> >
>> >--
>> >Thanks, Lily!
>> >
>>
>>
>

.