RE: RWW Authentication
- From: Jordan <Jordan@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 18 Jul 2005 06:11:12 -0700
Hi,
Thanks for your reply.
Unfortunately, we have ISA 2004 installed so URLScan is no longer installed.
For RWW, i have run the CEICW many times.
We don't have any TrendMicro Officescan installed.
We have exchange 2003 SP1 installed.
What should the settings in IIS be set to anyways? Is there a default?
Thanks,
Jordan
""Brandy Nee [MSFT]"" wrote:
> Hello Jordan,
>
> Thank you for posting back.
>
> From the screen shots you applied, I noticed that your outlook keeps on
> loading. Please see my following information:
>
> [Note]: I suggest you that reply back to our Newsgroup. The reason why we
> recommend posting to our Newsgroup is you will get the most qualified pool
> of respondents, and other customers who read the newsgroups regularly can
> either share their knowledge or learn from your interaction with us. Thank
> you for your understanding.
>
> 1> For RWW log on issue, I need to confirm with you whether you have rerun
> CEICW? This is a very important step. Also, please check the Properties
> settings of Application Pools in IIS MMC, see whether they have being
> modified.
>
> 2> For OWA issue, please see my following steps for troubleshooting:
>
> Based on my experience, this issue can occur if you have URLSCAN installed
> (it will also be installed if you install ISA 2000 FP1). I suggest you
> disable it and check if the issue disappears. To do so, see:
>
> http://www.microsoft.com/technet/treeview/default.asp?url=/technet/proddocs/
> en-us/urlscan/html/vp_urlhow.asp
>
> If the issue disappears after disabling URLScan, you need to correctly
> configure it. You should refer to the following KB article to configure it:
>
> 823175 Fine-tuning and known issues when you use the Urlscan utility in an
> http://support.microsoft.com/?id=823175
>
> You could also uninstall URLSCAN from Add or Remove Programs and check if
> the issue disappears. If the issue still occurs, I suggest you perform the
> following suggestions:
>
> A. Clear the server and client cache.
> --------------------
> At the server side:
>
> 1. Apply 831464 hot fix (do not install it if you have Exchange Server 2003
> SP1 installed):
>
> http://www.microsoft.com/downloads/details.aspx?amp;amp;displaylang=en&famil
> yid=0BC9B5BC-A094-49BF-89A5-C8A2D32345A2&displaylang=en
>
> 2. Clear the IIS server files follow these steps:
>
> a. Go to your %windows%\IIS Temporary Compressed Files directory
> b. Select all of the content in this directory and delete it.
>
> 3. If you have ISA installed on the SBS server, take the following steps to
> clear the ISA cache:
>
> a. Stop the Web Proxy service.
> b. Locate the Urlcache folder.
> c. From the multiple files in this folder, locate the *.cdat file in this
> folder.
> d. Delete the *.cdat file.
> e. Start the Web Proxy service.
>
> 3. Go to a command prompt, run "iisreset".
>
> At the client side:
>
> 1. Go to Tools -> Internet Options
>
> 2. Select Delete Files, check "Delete all offline files" and click OK to
> confirm that you want to delete the content.
>
> 3. Check if the issue disappears.
>
> B. Check if you have TrendMicro OfficeScan installed.
> --------------------
> This issue can also occur if you have TrendMicro OfficeScan installed. To
> resolve this issue, please uninstall OfficeScan and reinstall it with the
> help of the TrendMicro support. For more information, see Solution 18148 in
> the Trend Micro Knowledge Base at the following URL:
>
> http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionID=18148
>
> As a workaround, you can remove the OfficeScan MIME Types value from the
> Default Web Site and from the Exchange virtual directories. Use the
> following steps to remove this MIME Types value:
>
> 1. Open Internet Information Service (IIS) Manager.
>
> 2. Expand the server and then expand the Web Sites folder.
>
> 3. Right-click the Default Web Site, and then click Properties.
>
> 4. Select the HTTP Headers tab.
>
> 5. Click MIME Types.
>
> 6. Select the " .* application/octect-stream" entry and click Remove.
>
> 7. Click Yes to confirm, and then click OK two times.
>
> 8. In the Inheritance Overrides dialog box, select Exadmin, Exchange,
> exchange-oma, OMA, and Public (hold down the Ctrl key while clicking to
> select multiple), and then click OK.
>
> 9. Right-click Default Web Site, and then click Stop.
>
> 10. Right-click Default Web Site, and then click Start.
>
> 11. Run the "iisreset" command.
>
> After you remove and reinstall OfficeScan or remove the OfficeScan, delete
> the Internet Explorer temporary Internet files on the client computer
> before using OWA again. If clearing the temporary Internet files does not
> resolve the problem on the affected client computers, completely remove
> Internet cache files, and enable the Internet Explorer option to check for
> newer versions of stored pages on every visit. To do so, follow these steps:
>
> 1. Close all instances of Internet Explorer.
>
> 2. Open Internet Properties in Control Panel.
>
> 3. Click the General tab.
>
> 4. Click Delete cookies, and then click OK when prompted to confirm.
>
> 5. Click Delete Files, click the check box to "Delete all offline content"
> when prompted, and then click OK.
>
> 6. Click Settings, and then click "Every visit to the page" under "Check
> for newer versions of stored pages."
>
> 7. Click OK two times.
>
> I am greatly appreciated your time and cooperation, and am looking forward
> to hearing from you!
>
> Best regards,
>
> Brandy Nee
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
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>
>
>
.
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