RE: SBS2003 plus OL plus Business Contact Manager

Hello Robert,

Thank you for your quick reply.

To narrow down this issue, please perform the following steps:

To check if your Outlook 2003 profile is configured to use "Cached Exchange
Mode":

1. In Outlook 2003, click E-mail Accounts on the Tools menu.
2. Click View or change existing e-mail accounts, and then click Next.
3. Click your Microsoft Exchange Server, and then click Change.
4. Is the Use Cached Exchange Mode check box checked?

If Cached Exchange Mode is disabled, BCM will be removed from the profile
and you will need to create a new profile in order to again use BCM. To do
so if the client was joined domain through http://sbsserver/connectcomputer:

1. Remove all the existing Outlook profiles in Control Panel | Mail | Show
Profiles.

NOTE: You may export the rules for the user in the old profile before you
delete the profile, so that you can then import them to the new profile. To
do so:

A. Open Outlook, click Tool and then click Rules and Alerts....
B. Click Options.
C. Click Export Rules.
D. Close Outlook.

2. Make sure Outlook is closed.

3. Open Windows Explorer and go to "C:\Program Files\Microsoft Windows
Small Business Server\Clients", double-click SBSDefault.prf, this will
automatically create the outlook profile with the correct settings for the
corresponding domain user.

If the client was joined domain manually, please manually create a new
profile:

829918 How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

Start Outlook, BCM will start and prompt to either create a new or choose
an existing database; once it is completed, you will see "Business Tools"
on the selection menu.

- If the issue still persists, check the following registry key to ensure
it has the correct data. If not, please change the data to "5.2":

Registry Key: HKLM\Software\Microsoft\SmallBusinessServer\clientsetup
String Value: Version
Data: 5.2

After this is completed, you may need to restart the computer in order to
make the modification effective.

If the problem still occurs, I would like to give the following action plan:

1. Disjoin the computer from SBS domain.

2. On the SBS server | Server Management | Client Computers, and then run
the Set Up Client Computers wizard to create a computer object for the
client computer.

3. Once it is completed, log on to the client computer using a local
administrator account, and then access the "Network Configuration Wizard"
by typing "Http://sbsserver/Connectcomputer"; in IE, and then join your
client computer to the domain following the instruction.

4. Use the steps I mentioned previously to check the Outlook and BCM
configuration.


If the issue still persists, please help me collect the below information
for further troubleshooting:

1. Does the issue occur to all users?

2. When you open Outlook, do you get any error message?

3. When you create a new database and restart the Outlook, do you get any
error message?

To get additional information, you may refer to the following KB article:

Business Contact Manager for Outlook 2003 Update: Windows Small Business
Server 2003
http://www.microsoft.com/downloads/details.aspx?FamilyID=eab86af5-1f5e-4ef3-
9691-90f9b870b9b6&displaylang=en

Overview of the Business Contact Manager for Outlook 2003 Update:
http://support.microsoft.com/?id=831747

I am appreciated your time and cooperation. If anything is unclear, please
feel free to let me know. I am looking forward to hearing from you.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
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=====================================================
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--------------------
>Thread-Topic: SBS2003 plus OL plus Business Contact Manager
>thread-index: AcWG0SHTQBS5uI6tSla86TYV2y1gDw==
>X-WBNR-Posting-Host: 70.17.255.99
>From: =?Utf-8?B?Um9iZXJ0IChBQVQp?= <RobertAAT@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <B0D1AA41-BE8E-4B58-BF48-70DA7C5B7265@xxxxxxxxxxxxx>
<0kw26QehFHA.1336@xxxxxxxxxxxxxxxxxxxxx>
<D36CE790-46D6-4EA5-AF64-08B2BEED244D@xxxxxxxxxxxxx>
<RLj2pSshFHA.940@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: SBS2003 plus OL plus Business Contact Manager
>Date: Tue, 12 Jul 2005 04:02:02 -0700
>Lines: 303
>Message-ID: <D3600B7F-F41A-49F5-891D-F58F137BCE07@xxxxxxxxxxxxx>
>MIME-Version: 1.0
>Content-Type: text/plain;
> charset="Utf-8"
>Content-Transfer-Encoding: 7bit
>X-Newsreader: Microsoft CDO for Windows 2000
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>Importance: normal
>Priority: normal
>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>Newsgroups: microsoft.public.windows.server.sbs
>NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGXA03.phx.gbl
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:135000
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Nathan,
>
>I've installed the patch referenced in the first post. That did the trick.
>
>Robert
>
>"Nathan Liu [MSFT]" wrote:
>
>> Hello Robert,
>>
>> Thank you for your kindly reply.
>>
>> To troubleshoot this issue, please perform the below steps:
>>
>> 1. Please refer to the below link to install the client update:
>>
>> Business Contact Manager for Outlook 2003 Update: Windows Small Business
>> Server 2003
>>
http://www.microsoft.com/downloads/details.aspx?FamilyID=eab86af5-1f5e-4ef3-
>> 9691-90f9b870b9b6&displaylang=en
>>
>> To install this download:
>>
>> A. Download the file by clicking the Download link (above) and saving
the
>> file to your hard disk.
>>
>> B. Double-click BusinessContactManager-kb831747-client-enu.exe and
follow
>> the on-screen instructions to choose a destination folder to save the
setup
>> program file.
>>
>> C. Browse to the destination folder, and then double-click
>> BCMSBSPATCH-ENG.msp to start the setup program.
>>
>> D. Follow the on-screen instructions to complete the installation.
>>
>> Instructions for use:
>>
>> A. In Outlook 2003, add a new user profile. For more information, refer
to
>> Add a user profile, in Outlook Help.
>>
>> B. Restart Outlook, and then follow the on-screen instructions to
>> associate your user profile with Business Contact Manager.
>>
>>
>> 2. Please turn on Cached Exchange Mode for your Outlook 2003 profile,
if
>> you disable Cached Exchange Mode after adding the service, Business
Contact
>> Manager will be removed from the profile and you will need to create a
new
>> profile in order to again use Business Contact Manager.
>>
>> To turn on Cached Exchange Mode for your Outlook 2003 profile, follow
these
>> steps:
>>
>> a. In Outlook 2003, click E-mail Accounts on the Tools menu.
>>
>> b. Click View or change existing e-mail accounts, and then click Next.
>>
>> c. Click your Microsoft Exchange Server, and then click Change.
>>
>> d. Click to check the Use Cached Exchange Mode check box, and then
click
>> Next.
>>
>> e. Click OK when you are prompted with a message that states the
>> following:
>>
>> The operation you selected will not complete until you click Exit from
the
>> File menu, and then restart Microsoft Office Outlook.
>>
>> f. Click Finish.
>>
>> g. Quit and restart Outlook 2003.
>>
>>
>> To get additional detailed information, you may refer to the following
KB
>> article:
>>
>> Overview of the Business Contact Manager for Outlook 2003 Update:
>> http://support.microsoft.com/?id=831747
>>
>> I am appreciated your time and cooperation. If anything is unclear,
please
>> feel free to let me know. I am looking forward to hearing from you.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>> Get Secure! - www.microsoft.com/security
>> =====================================================
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>> =====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >Thread-Topic: SBS2003 plus OL plus Business Contact Manager
>> >thread-index: AcWGKTbjDev34CIFRjW3/nUuxlpVQQ==
>> >X-WBNR-Posting-Host: 70.17.255.99
>> >From: =?Utf-8?B?Um9iZXJ0IChBQVQp?= <RobertAAT@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >References: <B0D1AA41-BE8E-4B58-BF48-70DA7C5B7265@xxxxxxxxxxxxx>
>> <0kw26QehFHA.1336@xxxxxxxxxxxxxxxxxxxxx>
>> >Subject: RE: SBS2003 plus OL plus Business Contact Manager
>> >Date: Mon, 11 Jul 2005 08:00:02 -0700
>> >Lines: 163
>> >Message-ID: <D36CE790-46D6-4EA5-AF64-08B2BEED244D@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:134716
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >Here is what I've learned:
>> >Step 1: there were no items to enable
>> >Step 2: associate BCM with profile
>> >this all seemed to work and I was able to create a new database
>> >restarted outlook, then I got a message saying it could not be combined
>> with
>> >an Exchange profile. It was being disabled.
>> >Step 3: both registry settings were set as suggested
>> >It still does not show up in the disabled items list.
>> >
>> >There is only one profile that I use, the one that has the Exchange
>> account.
>> >Are you telling me that BCM will never run in this profile, but that it
>> will
>> >run if I create a new profile with just a POP email account?
>> >"Nathan Liu [MSFT]" wrote:
>> >
>> >> Hello Robert,
>> >>
>> >> Thank you for posting in the SBS newsgroup.
>> >>
>> >> Also, many thanks for AdamHannemann's great input.
>> >>
>> >> According to your description, I understand that you can not find
>> Business
>> >> Contact Manager (BCM) after you install it in Outlook 2003. If I have
>> >> misunderstood your concern, please let me know.
>> >>
>> >> In general, Outlook 2003 with Business Contact Manager is designed
for
>> >> small businesses and it has been designed to work with POP3, IMAP,
>> >> HTML-based e-mail systems, Microsoft Small Business Server and hosted
>> >> Microsoft Exchange servers only. But it only works in SBS 2003 and it
>> does
>> >> not support other version of the Exchange account officially. You may
>> refer
>> >> to the following articles for additional information:
>> >>
>> >>
http://www.microsoft.com/office/outlook/contactmanager/prodinfo/faq.mspx
>> >>
>> >> So if you use Exchange account, it only works in the SBS 2003
>> environment;
>> >> if you use POP3 or other accounts, we should use it without any
>> problems.
>> >> At this point, I suggest that we use the following steps to test the
>> issue:
>> >>
>> >> Step 1: Enable items in Outlook
>> >> -----------------------------
>> >> 1. On the Help menu, click About Microsoft Office Outlook.
>> >>
>> >> 2. In the About Microsoft Office Outlook dialog box, click Disabled
>> Items.
>> >>
>> >> 3. In the Disabled Items dialog box, click Business Contact Manager
>> Add-in,
>> >> and then click Enable.
>> >>
>> >> 4. Click Close to close the Disabled Items dialog box.
>> >>
>> >> 5. Click OK to close the About Microsoft Office Outlook dialog box.
>> >>
>> >> 6. Close, and then restart Outlook 2003.
>> >>
>> >> For additional information, please refer to the following Microsoft
KB
>> >> article:
>> >>
>> >> Business Contact Manager menu items are missing in Outlook 2003
>> >> http://support.microsoft.com/?id=840778
>> >>
>> >> Can you find BCM now? If not, please go to next steps:
>> >>
>> >> Step 2: associate Business Contact Manager with your profile
>> >> -----------------------------
>> >> 1. On the File menu, click Data File Management.
>> >>
>> >> 2. In the Outlook Data Files dialog box, click Add.
>> >>
>> >> 3. In the Types of storage list, click "Business Contact Manager
>> Database",
>> >> and then click OK.
>> >>
>> >> 4. In the Associate Database Wizard, do one of the following:
>> >>
>> >> If you installed Business Contact Manager for the first time, select
>> Create
>> >> new database, click Next, and follow the on-screen instructions.
>> >>
>> >> If you are restoring a previous database association, select Use an
>> >> existing database, select the Business Contact Manager database that
you
>> >> want to restore, and then click Next. Restart Outlook.
>> >>
>> >> Step 3: Modify Registry keys
>> >> -----------------------------
>> >> If you do not see the menu or toolbar, it may occur if the BCM add-in
>> >> failed to load. To try to get it back, make a backup of the Windows
>> >> registry, then run the registry editor (Regedit.exe or Regedt32.exe).
>> >>
>> >> In the following key, double-click LoadBehavior and change its value
to
>> 3.
>> >> Then restart Outlook.
>> >>
>> >>
>>
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\Microsoft.Busine
>> >> ssSolutions.eCRM.OutlookAddIn.Connect.1
>> >>
>> >>
>> >> Additionally, since you are running SBS 2003, I suggest that you try
the
>> >> following steps on the Client side and test the issue again:
>> >>
>> >> 1. Install the BCM updates to Outlook 2003 via the following link:
>> >>
>> >> Overview of the Business Contact Manager for Outlook 2003 Update:
>> >> http://support.microsoft.com/?id=831747
>> >>
>> >> 2. Click Start, click Run, type regedit in the open box and press
Enter.
>> >>
>> >> 3. Add the following key via the registry editor if it does not exist
>> >>
>> >> Registry Key:
HKLM\Software\Microsoft\SmallBusinessServer\clientsetup
>> >> String Value: Version
>> >> Data: 5.2
>> >>
>> >> 4. Quit Registry
>> >>
>> >> 5. Restart Outlook. Can you add BCM in the current Exchange Account
now?
>> >>
>> >>
>> >> I am appreciated your time and cooperation. If anything is unclear,
>> please
>> >> feel free to let me know. I am looking forward to hearing from you.
>> >>
>> >> Best regards,
>> >>
>> >> Nathan Liu (MSFT)
>> >> Microsoft CSS Online Newsgroup Support
>> >> Get Secure! - www.microsoft.com/security
>> >> =====================================================
>> >> When responding to posts, please "Reply to Group" via your newsreader
so
>> >> that others may learn and benefit from your issue.
>> >> =====================================================
>> >> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> >>
>> >> --------------------
>> >> >Thread-Topic: SBS2003 plus OL plus Business Contact Manager
>> >> >thread-index: AcWEo1DnRO+aO/ODTdaXKTt6cNt2WQ==
>> >> >X-WBNR-Posting-Host: 70.17.255.99
>> >> >From: =?Utf-8?B?Um9iZXJ0IChBQVQp?=
<RobertAAT@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >> >Subject: SBS2003 plus OL plus Business Contact Manager
>> >> >Date: Sat, 9 Jul 2005 09:29:02 -0700
>> >> >Lines: 9
>> >> >Message-ID: <B0D1AA41-BE8E-4B58-BF48-70DA7C5B7265@xxxxxxxxxxxxx>
>> >> >MIME-Version: 1.0
>> >> >Content-Type: text/plain;
>> >> > charset="Utf-8"
>> >> >Content-Transfer-Encoding: 7bit
>> >> >X-Newsreader: Microsoft CDO for Windows 2000
>> >> >Content-Class: urn:content-classes:message
>> >> >Importance: normal
>> >> >Priority: normal
>> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >> >Newsgroups: microsoft.public.windows.server.sbs
>> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >> >Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windows.server.sbs:134275
>> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >> >
>> >> >I am running SBS2003 with three clients. On one of the clients I
want
>> to
>> >> use
>> >> >business contact manager together with Outlool 2003. I was able to
>> install
>> >> >it, but for some reason OL does not show the tab.
>> >> >
>> >> >Is there a way to make this work?
>> >> >
>> >> >Thnx in advance.
>> >> >
>> >> >Robert
>> >> >
>> >>
>> >>
>> >
>>
>>
>

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