RE: Event ID: 32090 Faxing to Multiple recipients or a Group

Hello Cory,

Thanks for your update. I appreciate your taking the time to perform the
tests.

I'm looking forward to your update, if you have any issues or concerns
please let me know. I am glad to be of further help.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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>Thread-Topic: Event ID: 32090 Faxing to Multiple recipients or a Group
>thread-index: AcWGK7ouIW4GfkgJRcW8ZZR83s4dLA==
>X-WBNR-Posting-Host: 67.160.119.148
>From: "=?Utf-8?B?Q29yeQ==?=" <Cory@xxxxxxxxxxxxxxxxxxxxxxxxx>
>References: <34279C1B-2A1E-48D1-9FD8-3064CA17C698@xxxxxxxxxxxxx>
<sZ#9V9dhFHA.944@xxxxxxxxxxxxxxxxxxxxx>
>Subject: RE: Event ID: 32090 Faxing to Multiple recipients or a Group
>Date: Mon, 11 Jul 2005 08:18:01 -0700
>Lines: 214
>Message-ID: <271EFCF3-134E-49E3-8B19-0D438AD3FE46@xxxxxxxxxxxxx>
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>
>Nathan,
>
>Thanks for the avalanche of things to try. I've done the first set, with
no
>change. I'll wait until tonight to do the rest as they require reboots.
>
>answers to your questions:
>1. Did this issue occurs on all users or a specific user?
> All users
>
>previously i've uninstalled the FAX service, but i'll try it your way
>tonight. Thanks again, i'll let you know.
>
>-Cory
>
>"Nathan Liu [MSFT]" wrote:
>
>> Hello Cory,
>>
>> Thank you for posting in the SBS newsgroup.
>>
>> According to your description, I understand that you received the error
>> message "Event ID: 32090, The following error occurred: 4..." when you
are
>> sending fax to multiple recipients or a group. If I have misunderstood
your
>> concern, please don't hesitate to let me know.
>>
>> First of all, please make sure the FAX device in the Microsoft HCL and
>> there is no compatible issue.
>>
>> Check the FAX device compatibility link:
>>
http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=c
>> ategoryProduct&pgn=0461b1b0-db2a-4ffe-ae79-a8e169ec547c
>>
>> Additionally, to narrow down this issue, please answer and perform the
>> following questions and steps:
>>
>> 1. Did this issue occurs on all users or a specific user?
>>
>> 2. The incorrect permission settings may cause fax issues, I suggest
you
>> do the following:
>>
>> a. Click Start->Run, type GPedit.msc in the open box and click OK
>>
>> b. Expand Computer Configuration\Windows Settings\Security
Settings\Local
>> Policies\User Rights Assignment
>>
>> c. Open "Impersonate a client after authentication"
>>
>> d. Add Network Service and Administrator accounts.
>>
>> Note: If server is a DC, please modify the policy in Default Domain
>> Controller Policy and run gpupdate /force command to update group
policy.
>>
>>
>> Then click Start -> Run, type Services.msc, please make sure that the
>> Printer Spooler service is using Local System account.
>>
>> Then, please assigned Full permissions for NETWORK SERVICE ACCOUNT on
>> C:\Documents and Settings\All Users\Application Data\Microsoft\Windows
>> NT\MSFax\Common Coverpages folder.
>>
>> Then, please remove the networkservice account from administrator
account
>> to see if the issue is fixed.
>>
>> 3. Please check the FAX Printer security settings and make sure that it
is
>> configured as following:
>>
>> Administrators group has Full Control Permission
>> Creator Owner group has Manage Document permission
>> Pinter Operators group has Full Control Permission
>> Server Operations group as Full Control Permission
>> Everyone group has Print permission.
>>
>> You can configure the Security settings on the Fax Printer based on the
>> permission settings I listed above to set it back to the default state.
>>
>> 4. If the issue persists, please pick a non-business time and do the
>> following:
>>
>> a. Click Start -> Run, type MSCONFIG and click OK.
>>
>> b. Go to Services tab, click the option of "Hide All Microsoft
Services",
>> then click Disable All button.
>>
>> c. Go to Startup tab, click the Disable All button.
>>
>> d. Click OK to restart the computer.
>>
>> Then try to send fax again to see how everything is going.
>>
>> If the issue still exists, please start the SBS Server to normal status
and
>> reinstall the FAX Service.
>>
>> To start the SBS Server to normal status:
>>
>> a. Click Start -> Run, type MSCONFIG and click OK.
>>
>> b. Select Normal Startup in the General tab.
>>
>> c. Click OK to restart to normal status.
>>
>>
>> 5. If the issue still persists, to reinstall FA Services:
>>
>> a. Rename the keys and files below to *.old
>>
>> 1) HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax
>>
>> 2) HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Fax
>>
>> 3) C:\Program Files\Microsoft Windows Small Business Server\fax
>>
>> 4) The 'SBSMIS-FAX.log'file under 'C:\Program Files\Microsoft
>> Integration\Windows Small Business Server 2003\Logs'.
>>
>> 5) The 'SBSMSI-faxcfg.log'file under 'C:\Program Files\Microsoft
>> Integration\Windows Small Business Server 2003\Logs'.
>>
>> 6) The 'faxsetup.log'file under 'C:\WINDOWS\'.
>>
>>
>> b. Access Add/Remove Programs, Add/Remove Windows Components, uncheck
'Fax
>> Services' to uninstall it.
>>
>> c. Once it is uninstalled, access Add/Remove Programs to reinstall it.
>>
>> d. Then, access 'Add/Remove Programs again', this time, we will click
>> 'Change/Remove' on the 'Windows Small Business Server 2003' item:
>>
>> 1) Click 'Next' on the 'Microsoft Windows Small Business Server Setup'
>> page.
>>
>> 2) Click 'Next' on the 'Windows Configuration' page.
>>
>> Note: It states that 'This will take approximately 30 minutes', it is
>> referring to the total time it will take in the first SBS component
>> installation. For the task such as remove a specific component, it will
>> just take couple of minutes.
>>
>> 3) Now, in the 'Component Selection' page, choose 'Remove' before the
'Fax
>> Services' item.
>>
>> 4) Click 'Next', and then click 'Next' again to confirm 'Component
>> Summary'. You will be prompted to insert the SBS 2K3 setup Disc 1.
>>
>> 5). Once the removal process is completed, access 'Windows Small
Business
>> Server setup' again in 'Add/Remove Programs', proceed to the 'Component
>> Selection' page, and then choose 'Install' for the 'Fax Services' item.
>>
>> I am appreciated your time and cooperation. If anything is unclear,
please
>> feel free to let me know. I am looking forward to hearing from you.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>> Get Secure! - www.microsoft.com/security
>> =====================================================
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>> =====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>> --------------------
>> >Thread-Topic: Event ID: 32090 Faxing to Multiple recipients or a Group
>> >thread-index: AcWD7ZLGagHg7HG6ST6oTanFgDcKVw==
>> >X-WBNR-Posting-Host: 67.160.119.148
>> >From: "=?Utf-8?B?Q29yeQ==?=" <Cory@xxxxxxxxxxxxxxxxxxxxxxxxx>
>> >Subject: Event ID: 32090 Faxing to Multiple recipients or a Group
>> >Date: Fri, 8 Jul 2005 11:48:04 -0700
>> >Lines: 23
>> >Message-ID: <34279C1B-2A1E-48D1-9FD8-3064CA17C698@xxxxxxxxxxxxx>
>> >MIME-Version: 1.0
>> >Content-Type: text/plain;
>> > charset="Utf-8"
>> >Content-Transfer-Encoding: 7bit
>> >X-Newsreader: Microsoft CDO for Windows 2000
>> >Content-Class: urn:content-classes:message
>> >Importance: normal
>> >Priority: normal
>> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
>> >Newsgroups: microsoft.public.windows.server.sbs
>> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
>> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
>> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:134159
>> >X-Tomcat-NG: microsoft.public.windows.server.sbs
>> >
>> >This one seems to plauge all of 2003, and I haven't found a solution
>> anywhere
>> >to it. Perhaps someone knows.
>> >
>> >Event ID: 32090
>> >
>> >The fax was not submitted successfully.
>> >
>> > The following error occurred: 4.
>> > This error code indicates the cause of the error.
>> >
>> > Sender Machine Name: \\192.168.0.112.
>> > Sender User Name: user
>> > Sender Name: user name
>> > Number of Recipients: 14.
>> >
>> >This only occurs when there are multiple recipients. The only clues i
have
>> >to go on are that it broke in RTM SBS 2003 after a month or so. SP1
fixed
>> it
>> >for a week, and now its broken again. It must be something that is
being
>> >changed, but to the point that it broke, I have not modified any FAX
>> >settings. Also no fax ever shows up in the outgoing queue.
>> >
>> >-Cory
>> >
>> >
>>
>>
>

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