Re: Process Store.exe Alert Stuck?

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It occurs because it occurs once and once it occurs it gets stuck in the database.

Rerun the monitoring wizard as the dang thing doesn't flag what it should and then reboot the server.

This will make the 'ghosts' go away.

Annoying aren't they?

Had them myself.

Jeff Teel wrote:

Hi Charles
I am receiving one report every 24 hours plus or minus a minuet or two. The report has the same information in the body of the e-mailed alert everyday including the date that the alert occurred. SP1 for Exchange 2003 was installed four months ago. Marina mentioned that the daily report was known to get stuck but didn't mention how to get it stopped. I have bumped the alert memory threshold up from what it was so I believe that the "stuck alert" theory is what my case is as well. This started shortly after the install of SP1 for SBS2003.

Thanks
Jeff

"Charles Yang [MSFT]"" <v-chayan@xxxxxxxxxxxxxxxxxxxx> wrote in message news:d4Jo0htgFHA.1336@xxxxxxxxxxxxxxxxxxxxxxxx


Hi Jeff,

Thanks for posting in this newsgroup.

According to your description, I understand that you receive a lot of
store.exe alerts every day. If I am off base, please let me know.

Before we go any further, could you please let me know when did this
problem begin to occur? Is Exchange server 2003 SP1 installed on the SBS
server? Can I assume that after you applied the Exchange 2003 SP1, you
start to receive the alerts, if so it might be an expected behavior?

Generally speaking, after you install Microsoft Exchange Server 2003
Service Pack 1 (SP1), a performance monitoring program that you run may
generate an alert or a report to indicate that the Store.exe process uses
much more memory than it did before you installed SP1. Typically, the
monitoring program reports that the Store.exe process uses more "private
bytes" memory than it used before you installed SP1. It is an expected
error after apply the Exchange SP1, it is not necessary to reinstall the
monitoring components, if you want to eliminate the error, you can modify
your performance monitoring program to increase the private bytes memory
threshold for the store.exe process, you can refer to the following KB
article for more detailed steps:

867628 Monitoring programs report that the Store.exe process consumes
http://support.microsoft.com/?id=867628

For the Small Business Server 2003, Microsoft has release a specific update
for this issue. You could refer to this KB for the information of this
issue in SBS 2k3 system.

You could just download this hotfix in the following links to resolve it.

http://www.microsoft.com/downloads/details.aspx?FamilyId=0FE89C95-E767-428C-
8621-6A586C655EE3&displaylang=en

As your convenience, I would like to give you some KB articles related to
the store.exe:

872963 Microsoft Exchange Information Store service crashes periodically
after you install Exchange Server 2003 SP1
http://support.microsoft.com/default.aspx?scid=KB;EN-US;872963

830602 Exchange Server 2003 Information Store service stops responding
http://support.microsoft.com/default.aspx?scid=kb;en-us;830602

833817 Store.exe quits unexpectedly and you cannot access any mailbox on an
Exchange Server 2003 computer
http://support.microsoft.com/?id=833817

I appreciate your understanding on this issue, if you have any further
concerns, please let me know. I am here waiting for your updates.

Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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