Re: problem installing ISA2004 of SBS2003 servicepack1

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hi Jerry,

I had disabled all the antivirus services manually in previous attempt.
Only a few items may have been running, such as MGE UPS service but
I didn't think that would interfere. Would it? The servicepack install
didn't seem to be affected.

Looking at the document you suggested, after clicking on "finish" the
installer fails almost immediately. There is no process when it says
it is uninstalling ISA2000. The document refers to a number of steps
to preserve cert, but there isn't much how ISA2004 might be affected.
It appears to be "fill in the wizard then click finish". Unfortunately, it
doesn't appear to work in my case.

To recap, SBSsp1 was installed first, followed by WindowsUpdate.
There was a time gap between SBSsp1 install and the Premium install
esp. SQL and ISA2004 due to the time for the Premium CD to arrive.
Does this cause a problem?

In the Event Log I can't seem to find any item which could provide
some clue as to why ISA2004 couldn't install/upgrade. ISA2000
is installed with the latest service pack.

Now that I've installed SQL update, followed by SBSsp1 (installed
the servicepack again), has this damaged this SBS2k3?

Regards,
Eugene Tan

========================

"Jerry zhao (MSFT)" <v-jerryz@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:aHFm52hfFHA.1336@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi Eugene,
>
> Thanks for your update and I am sorry for misunderstanding your issue.
>
> First of all, please disable any real-time antivirus software that you
> have
> running, as it may cause problems while running Setup. Remember to restart
> you antivirus software after Setup is complete. Moreover, to avoid the
> affect from other third party software, I would like to suggest that you
> perform a clean reboot and try the installing again. To perform a clean
> boot, follow the steps below:
>
> A. Click Start, click Run, type "msconfig" (without the quotation marks)
> and click OK.
> B. Select "Selective Startup" and remove the check box for "Load Startup
> Items".
> C. On the "Services" tab, click Enable All.
> D. Check "Hide all Microsoft Services", click Disable All and clear "Hide
> all Microsoft Services".
> E. Click the OK button and then Click Yes to restart your computer.
> F. Try again.
>
> NOTE:
> Please make sure you have strictly followed the steps in the following
> document to install ISA 2004:
>
> Completing Setup for Microsoft Windows Small Business Server Premium
> Technologies
> http://download.microsoft.com/download/8/2/4/824e18ac-8503-4277-aeb6-b3f24c3
> 16f6c/PremiumInstallSteps.htm
>
> If the issue still persists, please locate the following directory, check
> the following files and see if there is any error related
>
> c:\program files\microsoft integration\windows small business server
> 2003\logs
>
> eventlog.txt
> errorlog.txt
> setup.log
>
> If you have any concern on this thread, I am glad to be of further
> assistance. We look forward to hearing from you.
>
> Best regards,
>
> Jerry Zhao (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
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