RE: RWW vbscript: remote desktop disconnected

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Even more of us with the RWW disconnect problem (RWW vbscript:remote desktop
disconnected). Disconnects for Remote XP client logged in to SBS 2003 server
(administrator/me). There is no consistent pattern to disconnect time.
Maybe 2 minutes or 50. Not the timeout values.

Other remote user (XP) gets same disconnect error when using RWW to get to
their work PC (XP) behind SBS 2003 server. Also erratic connection times.

Please post any updates to the issue.
thnx, tony

"rstevens" wrote:

> Hi Dale,
>
> I have the same issue, would you please let me know how Microsoft resolves
> this for you?
>
> rstevens@xxxxxxxxxxxxxxxxxxxxxx
>
> Thank you
>
> "Nathan Liu [MSFT]" wrote:
>
> > Hi Dale,
> >
> > Thank you for your reply.
> >
> > According to your description, I understand that the issue is persists
> > though we already tried most troubleshoot solution.
> >
> > Since this issue is rather complicated and time-consuming, to resolve it,
> > we may need more deeper troubleshooting and collect more log, it is
> > recommended that you contact CSS support, since there could have more
> > interactive troubleshoot process with Microsoft Support professional and
> > even have remote assistance. Due to support nature of public newsgroup, it
> > is not convenient to be done here.
> >
> > To obtain the phone numbers for specific technology request please take a
> > look at the web site listed below.
> > http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
> >
> > If you are outside the US please see http://support.microsoft.com for
> > regional support phone numbers.
> >
> > Otherwise, If you prefer, I'm glad to be of further assistance. To deep
> > troubleshooting, please kindly help me to gather IIS log and ISA log when
> > issue occurs, and then paste context in your reply.
> >
> > - For IIS log
> >
> > Please follow the steps below to enable the logging for IIS, reproduce the
> > problem, and then get the IIS log to me for analysis:
> >
> > 1. Open Internet Information Services (IIS) console <Server name>
> > right click 'Default Web Site' to choose 'Properties'.
> >
> > 2. Under the 'Web Site' tab, check the option 'Enable Logging'.
> >
> > 3. With 'W3C Extended Log File Format', click 'Properties'.
> >
> > 4. Under 'General Properties', make sure 'Use local time for file
> > naming and rollover' is CHECKED.
> >
> > 5. Switch to the 'Extended Properties', and then select to enable All
> > the logging Options.
> >
> > 6. Click OK to apply the modification.
> >
> > 7. By Default, the log files are created in the
> > '%systemroot%\system32\logfiles\W3SVC1' folder.
> >
> > Note that to gather the completed log, you will need to first Stop 'Default
> > Web Site', copy out or zip the log, and then restart the 'Default Web
> > Site'.
> >
> > For more information, please refer to the KB article:
> >
> > 300390 HOW TO: Enable IIS Logging Site Activity in Windows 2000
> > http://support.microsoft.com/?id=300390
> >
> > - For ISA log
> >
> > A. Enable all the ISA logging options
> >
> > 1. In ISA Management console ' navigate to 'Servers and Arrays' '
> > 'Monitoring Configuration' ' Logs, double click 'ISA Server Firewall
> > service' and switch to the 'Fields' tab, and then click 'Select All'.
> >
> > 2. Do the same thing (enable all the log options) to 'ISA Server Web
> > Proxy Service'.
> >
> > 3. Do the same thing (enable all the log options) to 'Packet Filters'.
> >
> > B. Clean Up the existing logs
> >
> > 1. Stop all the ISA services which includes 'MS Web Proxy', 'MS
> > Firewall' and 'MS Scheduled Cache Content Download'.
> >
> > 2. Delete all the log files in 'C:\Program Files\Microsoft ISA
> > Server\ISALogs'.
> >
> > 3. Restart the services: 'MS Web Proxy', 'MS Firewall' and 'MS
> > Scheduled Cache Content Download'.
> >
> > C. Reproduce the problem on one client, and then compress and send all
> > new generated logs to me at (C:\Program Files\Microsoft ISA
> > Server\ISALogs). Please also note the client IP and remote TS IP.
> >
> > I'm looking forward to your update.If you have any questions or concerns,
> > please do not hesitate to let me know. I am always happy to be of further
> > assistance.
> >
> > Best regards,
> >
> > Nathan Liu (MSFT)
> > Microsoft CSS Online Newsgroup Support
> > Get Secure! - www.microsoft.com/security
> > =====================================================
> > When responding to posts, please "Reply to Group" via your newsreader so
> > that others may learn and benefit from your issue.
> > =====================================================
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> >
> >
> > --------------------
> > >Thread-Topic: RWW vbscript: remote desktop disconnected
> > >thread-index: AcVgdXb5Vn5jeG9wRFK2JsuA08f14w==
> > >X-WBNR-Posting-Host: 154.20.131.125
> > >From: "=?Utf-8?B?RGFsZQ==?=" <Dale@xxxxxxxxxxxxxxxxxxxxxxxxx>
> > >References: <5605F486-9C08-4D72-9BFF-EC9B8BE87D4E@xxxxxxxxxxxxx>
> > <ztsFENIVFHA.3052@xxxxxxxxxxxxxxxxxxxxx>
> > <88700B30-72A5-4138-B696-58F98375D7C8@xxxxxxxxxxxxx>
> > <3C4896E0-376F-4FBB-8BDC-55173BF97270@xxxxxxxxxxxxx>
> > <7m550CFXFHA.388@xxxxxxxxxxxxxxxxxxxxx>
> > <F2B71182-1901-4881-9652-D9F782F99880@xxxxxxxxxxxxx>
> > <CTV6FW5XFHA.2476@xxxxxxxxxxxxxxxxxxxxx>
> > >Subject: RE: RWW vbscript: remote desktop disconnected
> > >Date: Tue, 24 May 2005 08:30:07 -0700
> > >Lines: 292
> > >Message-ID: <76769245-C0F7-4B98-B4BB-5AACFB238AE8@xxxxxxxxxxxxx>
> > >MIME-Version: 1.0
> > >Content-Type: text/plain;
> > > charset="Utf-8"
> > >Content-Transfer-Encoding: 7bit
> > >X-Newsreader: Microsoft CDO for Windows 2000
> > >Content-Class: urn:content-classes:message
> > >Importance: normal
> > >Priority: normal
> > >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> > >Newsgroups: microsoft.public.windows.server.sbs
> > >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> > >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> > >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:121181
> > >X-Tomcat-NG: microsoft.public.windows.server.sbs
> > >
> > >Hi Nathan,
> > >
> > >I spoke too soon. I just got disconnected twice in the past 10 minutes.
> > >Thank you for your continued support on this issue.
> > >
> > >Regards,
> > >Dale
> > >
> > >"Nathan Liu [MSFT]" wrote:
> > >
> > >> Hi Dale,
> > >>
> > >> Thank you for your reply.
> > >>
> > >> According to your description, I understand that some users still got
> > >> disconnecting when connected to remote desktop through RWW.
> > >> If this is not your concern, please don't hesitate to let me know.
> > >>
> > >> In order to isolate the issue, please gather the information below:
> > >>
> > >> 1. Please confirm these problematic users encountered this issue in
> > >> internal or internet?
> > >>
> > >> 2. Can you connect PC via RDP, bypassing RWW, can you re-produce this
> > issue?
> > >>
> > >> Additionally, based on my research, you can refer to the following steps:
> > >>
> > >> 1. On the RWW remote desktop workstation, please check the connection
> > user
> > >> account in the Remote Operators Group. Please add the domain user to the
> > >> workstation's local Remote Desktop Users group.
> > >>
> > >> 2. Please check the all PC's NIC cards running in the same status. For
> > >> example, 100MB Full Duplex.
> > >>
> > >> 3. If you installed ISA, please configure to permit inbound
> > connectivity
> > >> on port 4125 with TCP protocol. TCP connectivity from the internet to
> > the
> > >> SBS server on port 4125 is necessary in order for remote RWW users to
> > >> connect to client and server desktops.
> > >>
> > >> 4. Please remove the check for Block Pop-ups by going to Internet
> > >> Explorer\ Tools\ Internet Options\ Privay, clear the check box.
> > >>
> > >> 5. Please refer to the KB article 828053.
> > >>
> > >> 828053 ISA Server prevents connection to a remote desktop when you
> > connect
> > >> http://kb/article.asp?id=Q828053
> > >>
> > >> I hope this helps. If you have any questions or concerns, please do not
> > >> hesitate to let me know. I am always happy to be of further assistance.
> > >>
> > >> Best regards,
> > >>
> > >> Nathan Liu (MSFT)
> > >> Microsoft CSS Online Newsgroup Support
> > >> Get Secure! - www.microsoft.com/security
> > >> =====================================================
> > >> When responding to posts, please "Reply to Group" via your newsreader so
> > >> that others may learn and benefit from your issue.
> > >> =====================================================
> > >> This posting is provided "AS IS" with no warranties, and confers no
> > rights.
> > >>
> > >>
> > >> --------------------
> > >> >Thread-Topic: RWW vbscript: remote desktop disconnected
> > >> >thread-index: AcVec6f96PseFQ3cT8uzYKSWHYgWYQ==
> > >> >X-WBNR-Posting-Host: 154.20.131.125
> > >> >From: "=?Utf-8?B?RGFsZQ==?=" <Dale@xxxxxxxxxxxxxxxxxxxxxxxxx>
> > >> >References: <5605F486-9C08-4D72-9BFF-EC9B8BE87D4E@xxxxxxxxxxxxx>
> > >> <ztsFENIVFHA.3052@xxxxxxxxxxxxxxxxxxxxx>
> > >> <88700B30-72A5-4138-B696-58F98375D7C8@xxxxxxxxxxxxx>
> > >> <3C4896E0-376F-4FBB-8BDC-55173BF97270@xxxxxxxxxxxxx>
> > >> <7m550CFXFHA.388@xxxxxxxxxxxxxxxxxxxxx>
> > >> >Subject: RE: RWW vbscript: remote desktop disconnected
> > >> >Date: Sat, 21 May 2005 19:12:08 -0700
> > >> >Lines: 180
> > >> >Message-ID: <F2B71182-1901-4881-9652-D9F782F99880@xxxxxxxxxxxxx>
> > >> >MIME-Version: 1.0
> > >> >Content-Type: text/plain;
> > >> > charset="Utf-8"
> > >> >Content-Transfer-Encoding: 7bit
> > >> >X-Newsreader: Microsoft CDO for Windows 2000
> > >> >Content-Class: urn:content-classes:message
> > >> >Importance: normal
> > >> >Priority: normal
> > >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> > >> >Newsgroups: microsoft.public.windows.server.sbs
> > >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.2.250
> > >> >Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGXA03.phx.gbl
> > >> >Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:120508
> > >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> > >> >
> > >> >Hi Nathan,
> > >> >
> > >> >What I said was a user reported the issue. Since my last post all 3
> > other
> > >> >users plus myself continue to experience the disconnect issue. Sorry
> > for
> > >> any
> > >> >confusion.
> > >> >
> > >> >Regards,
> > >> >Dale
> > >> >
> > >> >"Nathan Liu [MSFT]" wrote:
> > >> >
> > >> >> Hi Dale,
> > >> >>
> > >> >> Thank you for your reply.
> > >> >>
> > >> >> According to your description, I understand that there is only one
> > user
> > >> >> still got disconnecting when connected to remote desktop through RWW.
> > >> >> If this is not your concern, please don't hesitate to let me know.
> > >> >>
> > >> >> Based on your description,there are only one user still have this
> > >> issue,so
> > >> >> it is most possible related to the client workstation issue.
> > >> >>
> > >> >> To troubleshoot this issue, I suggest you try to Add a new user and
> > >> rerun
> > >> >> Set Up Client Computers Wizard ,then test this issue again,can you
> > >> >> reproduce this issue ?
> > >> >>
> > >> >> If this issue persists,please help me collect the following
> > information:
> > >> >>
> > >> >> 1. Please run "eventvwr.exe" at server and client computer, see
> > whether
> > >> >> there is any error information about this issue, if so, please paste
> > the
> > >> >> full content here.
> > >> >>
> > >> >> 2. What OS is installed in the problematic client computer?
> > >> >>
> > >> >> 3. Please disable any Antivirus Programs in the problematic client
> > >> >> computer,then try it again, can you reproduce this issue ?
> > >> >>
> > >> >> 4. How does the problematic client computer IE browser's security
> > >> >> config?Please allow download the Microsoft? Remote Desktop ActiveX
> > >> >> Control.Check this settings, and try to connect again.
> > >> >>
> > >> >> I hope this helps. If you have any questions or concerns, please do
> > not
> > >> >> hesitate to let me know.
> > >> >> I am always happy to be of further assistance.
> > >> >>
> > >> >> Best regards,
> > >> >>
> > >> >> Nathan Liu (MSFT)
> > >> >> Microsoft CSS Online Newsgroup Support
> > >> >> Get Secure! - www.microsoft.com/security
.

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