Re: TS disconnects when minimized a couple minutes

What about is the server does not have ISA 2000/2004 on it - Any suggestions

Thanks

Steven

"Crina Li (MSFT)" <v-crinal@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:s17qJ4hfFHA.1336@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi Ryan,
>
> Thank you for posting in SBS newsgroup.
>
> From your description, I understand if you minimize the terminal session
> for a couple minutes and restore it, you will get the error "The
> connection
> to the remote computer was broken. This may have been caused by a network
> error. Please try connecting to the remote computer again". If I have
> misunderstood your concerns, please do not hesitate to let me know.
>
> Would you please help me confirm you are using ISA2000 or ISA 2004?
>
> If you are using ISA2000, may I know if this issue occurs when the TS
> session is idle for about 15 minutes? If so, this may be the expected
> result on ISA 2000. By default, the connection will be disconnected after
> idle for 15 minutes. You can adjust the idle connection timeout value for
> the SOCKS Proxy service in ISA. To do it, please refer to the following
> steps:
>
> 1. Click Start, click Run, type "regedit" (without the quotation marks),
> and then click OK.
> 2. View the following registry key:
>
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W3Proxy\Parameters\SOCK
> S\SocketIoTimeoutSecs
>
> 3. Edit the value for the new timeout in seconds. Note that this value is
> in hexadecimal format.
> 4. After you make the change, quit Registry Editor.
>
> If you have installed ISA Server 2004, the setup process will change the
> TCP timeout value to 5 minutes (300,000 ms) by modifying the following
> DWORD value KeepAliveTime in the following registry key:
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
>
> Let us try the following steps to see if the problem could be resolved:
>
> 1. Modify the DWORD value KeepAliveTime. You may double click this value,
> click Decimal, and then change it to 10 minutes (600,000ms).
> 2. Run "net stop fweng" to stop all ISA Services.
> 3. Open ISA Management to start all ISA services
>
> Hope the information help and I look forward to your reply.
>
> Best regards,
>
> Crina Li (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
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> --------------------
> | Thread-Topic: TS disconnects when minimized a couple minutes
> || From: "=?Utf-8?B?Unlhbg==?=" <Ryan@xxxxxxxxxxxxxxxxxxxxxxxxx>
> | Subject: TS disconnects when minimized a couple minutes
> | Date: Thu, 30 Jun 2005 10:30:07 -0700
> | | Newsgroups: microsoft.public.windows.server.sbs
> | |
> | I originally posted this question under the subject "TS disconnected
> after
> | being minimized a few minutes" but I didn't get suggestions that I
> hadn't
> | already tried, and it looks like people go after the questions with only
> 1
> | post so I started a new question.
> |
> | When I open a remote desktop session from any computer within my SBS
> 2003
> | domain to any server outside my SBS 2003 domain I can connect as
> expected
> but
> | when I minimize the session for a couple minutes and restore it I get
> "The
> | connection to the remote computer was broken. This may have been caused
> by a
> | network error. Please try connecting to the remote computer again."
> |
> | This seems to have started when I installed SBS service pack 1. I
> followed
> | the guide on the smallbizserver site and my event logs are clean.
> |
> | As I mentioned in my last question, if the remote server is win2003 it
> will
> | pick up the broken connection after a few seconds, but windows 2000 will
> NOT.
> | Also, after the session is broken if I log back in (windows 2000) or
> once
> | the connection is restored (windows 2003) it breaks the connection again
> | after 20 to 30 seconds. But once again, 2003 will restore the
> connection. I
> | need to fix this so I can access the 2000 servers without being
> disconnected.
> |
> | My SBS server and the remote 2000 servers have thekeepalives enabled in
> the
> | registry and their timeouts in TS configuration are set to never.
> |
> | It's obvious to me that my SBS 2003 server is to blame but i can't
> pinpoint
> | the problem. I can maintain a stable TS connection to the external
> servers
> | when minimizing only if I start the session from a computer outside my
> SBS
> | 2003 domain. It also disconnects when I try to remote desktop as admin
> so I
> | doubt its a policy issue. My guess is that there is some sort of TS
> setting
> | I need to set in the registry or else it has to do with ISA.
> |
> | You'll be my hero if you can help me resolve this... Any takers?
> |
>


.

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