Re: Post SP1 problem
- From: roy_westacott <roy_westacott.1rmask@xxxxxxxxxxxxxxxxxx>
- Date: Sun, 3 Jul 2005 18:07:30 -0500
Hi Jerry,
Success!
Sincere thanks for your assistance with this.
I'll run through what happened in case anyone else is following the
thread who has encountered this problem.
I tried to reinastall Help and Support.
My SP1 files are located in c:\windows\servicepackfiles\i386 which I
entered as the source location.
Was prompted to supply the file loaction for HCAppRes.dll, this file
can't be found in the above folder, so I cancelled the reinstall.
Ran SFC /scannow , no problems.
Checked for
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc
and found it was missing.
Exported the key from a working sbs2003 server (non sp1) and imported
it to this server.
Rebooted the server, checked the services and found the previously
missing 'Help and Support' service was now listed and running.
Tested Help and Support and all is fine again.
Even better news is it seems the problem that led me to update to SP1
hasn't reoccured since application :-) (event ID: 8331)
Happy Days!
Thanks&Regards
Roy
================================
Jerry zhao Wrote:
> Hi Roy,
>
> It is nice to hear from you again.
>
> Since the previous steps do not resolve your issue. I would like to
> suggest
> that you reinstall the whole help and support component. To do so,
> open
> C:\WINDOWS\inf, right click on the file pchealth.inf, and select
> install.
>
> NOTE:
>
> During the installing, you may be prompt for the installation file,
> since
> you have installed the SP1, the i386 folder is located in
> C:\WINDOWS\service pack file\i386 by default.
>
> If it does not work, please check if there are some system files
> corrupted.
> To do so, run "SFC /scannow".
>
> Also, please check if the following registry key exists:
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\helpsvc
>
> If it does not exist, please manually export the registry key from a
> working server and input it to this server and see if there is any
> change.
>
> Note: you can get the registry from the server that does not have SP1
> installed.
>
> If you have any concern on this thread, I am glad to be of further
> assistance. We look forward to hearing from you.
>
> Best regards,
>
> Jerry Zhao (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
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>
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> rights.
--
roy_westacott
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