Re: Emails Not being delivered
- From: "Alex H" <somone@xxxxxxxxxxxxx>
- Date: Fri, 1 Jul 2005 15:51:44 +0100
Nathan
Thanks for your extensive response. I will carry out the tests requested
later and report back
thanks
Alex
"Nathan Liu [MSFT]" <v-natliu@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:4LZPJXhfFHA.1336@xxxxxxxxxxxxxxxxxxxxxxxx
> Hello Alex,
>
> Thank you for posting in the SBS newsgroup.
>
> According to your description, I understand that you encountered two
> external emails cannot deliver to the recipients on your SBS 2003 Server.
> If I have misunderstood your concern, please don't hesitate to let me
> know.
>
> To troubleshoot this issue, please answer and perform the following
> questions and steps:
>
> 1. Are you using the POP3 connector on the SBS 2003 Server? Are you using
> a global POP3 mailbox or individual user POP3 mailboxes?
>
> 2. As you mentioned, the sender was also able to send to one of our POP3
> boxes OK and we got the message. Could I assume the sender sent the email
> to your other external POP3 email address (i.e. the ISP host POP3
> mailbox)?
>
> 3. As you mentioned, The Message Tracking Center in Exchange says that
> they failed to deliver to advanced Queue. Could I assume the error message
> is "Advanced Queue Failed to Deliver Message"? If not, what's the exact
> error message?
>
> 4. Please verify if there are some rules or email filters to block this
> email on Exchange Server side or client Outlook side.
>
> 5. Open the Server Management Console, expand Advanced Management ->
> DomainName (Exchange) -> Global Settings -> Internet Message Formats node.
> Please confirm whether there is only the "Name: Default, Domain: *" item
> in
> the box, if you have other domain name be listed in the box, please remove
> it, and then check the issue can be re-produced.
>
> 6. Please remove AV/FW product from the SBS server and test the issue
> again. And check whether there're any third party application related to
> Exchange/e-mail security (NemX Power Tools, GFI and other third party
> application may cause such issue.). If so, please uninstall them.
>
> 7. If you use the POP3 connector, please refer to the below information to
> enable Diagnostic Logging on POP3 Connector:
>
> 1) Click Start, point to Programs, point to Microsoft Exchange, and
> then click System Manager.
> 2) In the left pane, expand the Connectors node.
> 3) Right-click "Connector for POP3 Mailboxes", and then click
> Properties.
> 4) In the "Connector for POP3 Mailboxes Properties" dialog box,
> click Diagnostic Logging.
> 5) Verify that the "Enable event logging on the services" check box
> is selected.
> 6) Under the Services box, click Delivery Service, and under
> Logging
> Level click Maximum.
> 7) Click OK to apply changes.
> 8) Close the System Manager console.
> 9) Click Start, point to Programs, point to Administrative Tools,
> and then click Services.
> 10) In the left pane, right-click "Microsoft Connector for POP3",
> and then click Restart. After the service restarts, close the Services
> Management console.
>
> After the problem occurs again, the events of POP3 connector will be
> created in Application event log. Please check the Application event log
> whether there are any error messages noted on this issue, then paste the
> full context in your reply.
>
> 8. Please refer to the below steps to enable SMTP logging:
>
> 1) Open the properties page of the Default SMTP Virtual Server in
> Exchange System Manager.
> 2) On the General tab, check the "Enable logging" box.
> 3) Click Properties, click the Extended Properties tab and check
> all
> the boxes on the list.
> 4) Click OK twice.
> 5) Stop and restart the SMTP virtual server.
> 6) Reproduce the issue.
> 7) Stop the SMTP virtual server.
> 8) Go to the C:\WINDOWS\system32\LogFiles\SMTPSVC1 folder and check
> the latest two (if there are many) log files.
>
> Additionally, I'm glad to provide the below information for your
> reference:
>
> 1. For POP3 connector, when the POP3 Connector is downloading mail
> messages, it first will place those messages in the Incoming Mail folder.
> When the session is finished, those messages will then have a wrapper
> placed on them that includes a header which will contain a local exchange
> mailbox e-mail address. The mail is then moved to the
> %systemroot%\Inetpub\mailroot\Pickup folder so that the local Exchange
> SMTP service can receive the mail messages. If any mail is corrupt or CDO
> is otherwise unable to be place the message in the Pickup folder, then it
> will be placed in the Failed Mail folder.
>
> 2. If you does not use the POP3 connector, when a direct SMTP mail coming
> into the SBS Server but the recipient does not exist, the system will send
> a NDR to the mail sender, if you configure to send copy of Non-Delivery
> Report to administrator, you also receive the NDR. Then the system will
> discard the unresolved
> recipients email. If the NDR cannot send to the original email sender, it
> will be saved on the C:\Program Files\Exchsrvr\Mailroot\Vsi 1\BadMail
> folder.
>
>
> I appreciate your taking the time to perform the tests, if you have any
> issues or concerns please let me know. I am glad to be of further help.
>
> Best regards,
>
> Nathan Liu (MSFT)
> Microsoft CSS Online Newsgroup Support
> Get Secure! - www.microsoft.com/security
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> --------------------
>>From: "Alex H" <APH@xxxxxxxxxxxxxxxxxxxxxxxxxx>
>>Subject: Emails Not being delivered
>>Date: Thu, 30 Jun 2005 18:24:47 +0100
>>Lines: 27
>>X-Priority: 3
>>X-MSMail-Priority: Normal
>>X-Newsreader: Microsoft Outlook Express 6.00.2900.2180
>>X-RFC2646: Format=Flowed; Original
>>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2180
>>Message-ID: <#KE7AjZfFHA.3692@xxxxxxxxxxxxxxxxxxxx>
>>Newsgroups: microsoft.public.windows.server.sbs
>>NNTP-Posting-Host: post.modburygroup.co.uk 82.152.16.178
>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:132147
>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>
>>Hi,
>>
>>Two emails sent from the same address, to different recipents on our
> SBS2003
>>Exchange server failed to deliver today. They were sent at diferent times
>>(one am and one pm). The incoming mailboxes have been receiving other
>>emails all day long quite happily. The sender was also able to send to
> one
>>of our Pop3 boxes OK and we got the message.
>>
>>I am trying to figure out what is the problems, and need some help please
>>1. The Message Tracking Centre in Exchange says that they failed to
> deliver
>>to advanced Queue. I am not quite sure what this is?
>>
>>2. I am assuming that as the emails are nowhere to be found on the system,
>>that they are being deleted. The sender says that they are not getting a
>>NDR - so I suspect that something in my Exchange set up is not right.
> What
>>would be the standard procedure in the evcent that Exchange doesn't like
> an
>>email for some reason. Should it be stored somewhere? What settings am I
>>likely to need to change?
>>
>>3. Are there any logs that I can look at, which will give me an indication
>>as to why we did not receive these two messages
>>
>>Many thanks in advance
>>
>>Alex
>>
>>
>>
>
.
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