Re: DrWatson 4097 inetinfo error
- From: "cjobes" <cjobes@xxxxxxxxxxxxx>
- Date: Wed, 29 Jun 2005 08:40:23 -0400
Thanks Charles,
Lots of good information. SBS2000 SP1a is installed. We are using ScanMail
and I will look into that issue - although we have several clients with the
same setup and they don't experience this problem. I will report back to the
group as soon as I have finished checking your suggestions.
Thanks again for answering,
Claus
""Charles Yang [MSFT]"" <v-chayan@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:8GfCHGJfFHA.1336@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi Cjobes.
>
> Thanks for using this newsgroup.
>
> According to your description, I understand that you encountered an error
> message in DrWastson 4097. If I am off base, please let me know.
>
> Before we go any further, please make sure that you have installed SBS
2000
> SP1a, if not I suggest you follow the KB article below to install the SBS
> 2000 SP1a to see if the issue can be resolved:
>
> 326914 How to upgrade Small Business Server 2000 to Small Business Server
> 2000
> http://support.microsoft.com/?id=326914
>
> If the issue still exists after applying the hotfix, please see my
> suggestions below:
>
> This behavior may occur if you are running Trend Micro ScanMail for
> Microsoft Exchange antivirus software on your Exchange 2000 Server
> computer. This behavior is known to occur in Trend Micro ScanMail for
> Microsoft Exchange versions 6.0 and 6.1. If you are using Trend Micro
> ScanMail for Microsoft Exchange versions 6.0 and 6.1, please contact Trend
> support for the assistance. To work around this behavior, we may
> temporarily disable the Trend service:
>
> 1. Click "Start", point to "Programs", point to "Administrative Tools",
and
> then click "Services".
> 2. Right-click a Trend Micro antivirus service, and then click
"Properties".
> 3. In the "Startup type" list, click "Disabled".
> 4. Click "Stop", and then click "OK".
> 5. Repeat steps 2 through 4 for each Trend Micro antivirus service.
> 6. Restart the computer.
>
> More info:
>
> 311517 The Inetinfo.exe Process Stops Responding
> http://support.microsoft.com/?id=311517
>
> 836177 IIS stops responding and Inetinfo.exe crashes in Davex.dll in
> Exchange
> http://support.microsoft.com/?id=836177
>
> 316612 IIS and Exchange services quit unexpectedly
> http://support.microsoft.com/?id=316612
>
> 821749 Antivirus software may cause IIS to stop unexpectedly
> http://support.microsoft.com/?id=821749
>
> 885264 The Inetinfo.exe process repeatedly crashes and restarts, and
"Event
> ID
> http://support.microsoft.com/?id=885264
>
> 304166 Exchange databases are not mounted and event logs contain error
> messages
> http://support.microsoft.com/?id=304166
>
> Hope the above information helpful, if you have any further concerns,
> please let me know. I am glad to be any further updates.
>
> Best regards,
>
> Charles Yang (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
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