RE: DrWatson 4097 inetinfo error

Hi Cjobes.

Thanks for using this newsgroup.

According to your description, I understand that you encountered an error
message in DrWastson 4097. If I am off base, please let me know.

Before we go any further, please make sure that you have installed SBS 2000
SP1a, if not I suggest you follow the KB article below to install the SBS
2000 SP1a to see if the issue can be resolved:

326914 How to upgrade Small Business Server 2000 to Small Business Server
2000
http://support.microsoft.com/?id=326914

If the issue still exists after applying the hotfix, please see my
suggestions below:

This behavior may occur if you are running Trend Micro ScanMail for
Microsoft Exchange antivirus software on your Exchange 2000 Server
computer. This behavior is known to occur in Trend Micro ScanMail for
Microsoft Exchange versions 6.0 and 6.1. If you are using Trend Micro
ScanMail for Microsoft Exchange versions 6.0 and 6.1, please contact Trend
support for the assistance. To work around this behavior, we may
temporarily disable the Trend service:

1. Click "Start", point to "Programs", point to "Administrative Tools", and
then click "Services".
2. Right-click a Trend Micro antivirus service, and then click "Properties".
3. In the "Startup type" list, click "Disabled".
4. Click "Stop", and then click "OK".
5. Repeat steps 2 through 4 for each Trend Micro antivirus service.
6. Restart the computer.

More info:

311517 The Inetinfo.exe Process Stops Responding
http://support.microsoft.com/?id=311517

836177 IIS stops responding and Inetinfo.exe crashes in Davex.dll in
Exchange
http://support.microsoft.com/?id=836177

316612 IIS and Exchange services quit unexpectedly
http://support.microsoft.com/?id=316612

821749 Antivirus software may cause IIS to stop unexpectedly
http://support.microsoft.com/?id=821749

885264 The Inetinfo.exe process repeatedly crashes and restarts, and "Event
ID
http://support.microsoft.com/?id=885264

304166 Exchange databases are not mounted and event logs contain error
messages
http://support.microsoft.com/?id=304166

Hope the above information helpful, if you have any further concerns,
please let me know. I am glad to be any further updates.

Best regards,

Charles Yang (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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