RE: OWA: no items to be displayed
- From: v-branee@xxxxxxxxxxxxxxxxxxxx ("Brandy Nee [MSFT]")
- Date: Mon, 27 Jun 2005 07:21:03 GMT
Hello Carl,
Thank you for posting to the SBS Newsgroup.
I understand that on your SBS 2K3 server, you can browser to the OWA, but
the left pane which should show inbox, outbox, send items, etc disappears.
If I have misunderstood your issue, please let me know.
Based on my experience, this issue can occur if you have URLSCAN installed
(it will also be installed if you install ISA 2000 FP1). I suggest you
disable it and check if the issue disappears. To do so, see:
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/proddocs/
en-us/urlscan/html/vp_urlhow.asp
If the issue disappears after disabling URLScan, you need to correctly
configure it. You should refer to the following KB article to configure it:
823175 Fine-tuning and known issues when you use the Urlscan utility in an
http://support.microsoft.com/?id=823175
You could also uninstall URLSCAN from Add or Remove Programs and check if
the issue disappears. If the issue still occurs, I suggest you perform the
following suggestions:
A. Clear the server and client cache.
--------------------
At the server side:
1. Apply 831464 hot fix (do not install it if you have Exchange Server 2003
SP1 installed):
http://www.microsoft.com/downloads/details.aspx?amp;amp;displaylang=en&famil
yid=0BC9B5BC-A094-49BF-89A5-C8A2D32345A2&displaylang=en
2. Clear the IIS server files follow these steps:
a. Go to your %windows%\IIS Temporary Compressed Files directory.
b. Select all of the content in this directory and delete it.
3. If you have ISA installed on the SBS server, take the following steps to
clear the ISA cache:
a. Stop the Web Proxy service.
b. Locate the Urlcache folder.
c. From the multiple files in this folder, locate the *.cdat file in this
folder.
d. Delete the *.cdat file.
e. Start the Web Proxy service.
3. Go to a command prompt, run "iisreset".
At the client side:
1. Go to Tools -> Internet Options
2. Select Delete Files, check "Delete all offline files" and click OK to
confirm that you want to delete the content.
3. Check if the issue disappears.
B. Check if you have TrendMicro OfficeScan installed.
--------------------
This issue can also occur if you have TrendMicro OfficeScan installed. To
resolve this issue, please uninstall OfficeScan and reinstall it with the
help of the TrendMicro support. For more information, see Solution 18148 in
the Trend Micro Knowledge Base at the following URL:
http://kb.trendmicro.com/solutions/solutionDetail.asp?solutionID=18148
As a workaround, you can remove the OfficeScan MIME Types value from the
Default Web Site and from the Exchange virtual directories. Use the
following steps to remove this MIME Types value:
1. Open Internet Information Service (IIS) Manager.
2. Expand the server and then expand the Web Sites folder.
3. Right-click the Default Web Site, and then click Properties.
4. Select the HTTP Headers tab.
5. Click MIME Types.
6. Select the " .* application/octect-stream" entry and click Remove.
7. Click Yes to confirm, and then click OK two times.
8. In the Inheritance Overrides dialog box, select Exadmin, Exchange,
exchange-oma, OMA, and Public (hold down the Ctrl key while clicking to
select multiple), and then click OK.
9. Right-click Default Web Site, and then click Stop.
10. Right-click Default Web Site, and then click Start.
11. Run the "iisreset" command.
After you remove and reinstall OfficeScan or remove the OfficeScan, delete
the Internet Explorer temporary Internet files on the client computer
before using OWA again. If clearing the temporary Internet files does not
resolve the problem on the affected client computers, completely remove
Internet cache files, and enable the Internet Explorer option to check for
newer versions of stored pages on every visit. To do so, follow these steps:
1. Close all instances of Internet Explorer.
2. Open Internet Properties in Control Panel.
3. Click the General tab.
4. Click Delete cookies, and then click OK when prompted to confirm.
5. Click Delete Files, click the check box to "Delete all offline content"
when prompted, and then click OK.
6. Click Settings, and then click "Every visit to the page" under "Check
for newer versions of stored pages."
7. Click OK two times.
Please take your time to perform my steps. Hope this information helps. I
am looking forward to hearing from you soon!
Best regards,
Brandy Nee
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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