RE: OWA Errors

THNAK YOU Jenny - it works and everything is fixed now.


""Jenny wu"" wrote:

> Hi Steve,
>
> Thanks for posting here.
>
> For your description, I understand that some errors happened when you logon
> OWA using IE. If I am off the base, please don't hesitate to let me know.
>
> 1. Based on my research, After you applied KB831464 , you still need to
> Ensure that the steps in the Workaround section (in 831464) are still
> performed:
>
> a Clear the IIS temp files. By default, the compressed file is located the
> following folder: %windir%\IIS Temporary Compressed Files.
> b Temporary internet files on the client (IE->tools->internet
> options->delete files) are cleared.
> C Restart IE and then access the OWA site again. Does this problem occur
> again?
>
> If the issue persists, I suggest you reset the Internet Explorer Settings
> to Default to troubleshooting the issue. Please do as following steps:
>
> a. Open an Internet Explorer window.
>
> b. From the Tools menu on the menu bar, select Internet Options.
>
> c. In the center section, Temporary Internet Files, click on the Delete
> Files and Delete Cookies button.
>
> d. Click Settings button, and then click View objects and delete all the
> plug-ins.
>
> e. Click the Advanced tab, click Restore Defaults, and uncheck "Enable
> third party browser extension (require restart)".
>
> f. Click the Security tab, click each item, and click Default Level.
>
> g. Click Privacy tab, change to slider bar to Medium
>
> h. Click OK and restart the system.
>
> 2. If ISA is involved, Please Clean the clients (IE) temporary files again,
> and then connect to OWA and force a refresh of the screen using CTRL-F5 to
> force the cache object to be updated.
>
> It is also suggested that you delete the ISA cache file: 838248 How to
> delete the Web cache in Internet Security and Acceleration Server
> http://support.microsoft.com/?id=838248
>
> Another way to clear the existing cache use ClrCache.CMD from
> http://www.isatools.org/clrcache.cmd. Just make sure you change it to
> reflect the actual location of the Dir1.CDAT cache file.
>
> The contents of ClrCache.CMD are as follows in case you also want to do
> this manually:
>
> -------net stop w3schdwn
> -------net stop w3proxy
> -------del C:\urlcache\dir1.cdat
> -------net start w3proxy
> -------net start w3schdwn
>
> 3. Also seen problems if OfficeScan is installed to the default web site
> due to a change introduced by that installation onto the MIME types of the
> site. Please check if this kind of software is installed:
>
> 842470 The contents of your Inbox and your Calendar are not displayed when
> you
> http://support.microsoft.com/?id=842470
>
> 4. May also be caused that URLSCAN installed on IIS and not configured per
> the Exchange 2003 OWA template for URLSCAN:
>
> 823175: Fine-Tuning and Known Issues When You Use the Urlscan Utility in
> an Exchange 2003 Environment
> http://support.microsoft.com/?id=823175
>
> I am appreciate your time and effort to perform test and I look forward to
> you reply.
>
> Have a nice day!
>
> Best Regards,
> Jenny Wu
> Microsoft Windows Online Support
>
>
.

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