Re: Reasonable expectations for inhouse IT support

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It depends how much they want to pay and how much time you can afford.

I cant see any reason why you cant setup the PC's remotely.

User puts PC in position
Plugs in Network cable to network point

As long as they can get the PC to a desktop and get the user to enable
Remote desktop and supply the local ADMINISTRATOR PASSWORD
You can do everything else from your Server session

You can also support the users directly at the desktop - Remote Desktop -
VNC -PCAnywhere whatever is more practical at the time

The current Guy is basically costing a Day's wages per week - obviously isnt
as IT literate as yourself so approach customer and charge them a DAY and a
HALF's Salary (negotiate as required)

This ultimately will mean the PC's are setup correctly, User issues are
dealt with by yourself and hopefully you will not take 8-10 hrs per week
fixing someone elses mistakes

I shouldnt imagine PC changes are that often so even if you had to visit the
site occasionally that wouldnt be too bad - you should also be able to pick
up your vegetables for the week as well

TT

"Imer Satz" <imersatz@xxxxxxxxxxxxxxxxxxx> wrote in message
news:eX7mRN1dFHA.220@xxxxxxxxxxxxxxxxxxxxxxx
> An independent grocery has 96 employees (60 full time equivalent). They're
> running SBS 2000 and have about a dozen client computers. I take care of
> their server remotely. They have a staff member who puts in 8-10 hours per
> week solving user problems, creating accounts, setting up new computers,
> etc. Often, the results are lacking and it takes me more time to clean up
> afterwards than if I'd done it myself. Yet it's unrealistic to think I
could
> handle all their needs remotely: staff members there take a lot of
> initiatives with their computer environments and often run into trouble.
>
> My inclination is for them to designate a sort of super user who can
assist
> other users, but doesn't perform any tasks that require administrative
> privileges. Setting up users and shares, restoring files, adding e-mail
> accounts, installing new computers (but not client-based applications),
etc.
> would all become my responsibility.
>
> Do you think this is a sensible model? If not, what might work better?
>
>


.

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