Re: WAN Link Connectivity

Tech-Archive recommends: Repair Windows Errors & Optimize Windows Performance

Hi,

Due to the complexity of this issue, we are unable to assist with this
request in the newsgroups. You may contact CSS for the help.

A suggestion would be to contact Microsoft Product Support Services via
telephone so that a dedicated Support Professional can assist with your
request. Please be advised that contacting phone support will be a charged
call. However, if you are simply requesting a hotfix be sent to you and no
other support then charges are usually refunded or waived.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.

http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.

Best regards,

Crina Li (MSFT)

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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--------------------
| NNTP-Posting-Date: Fri, 17 Jun 2005 11:27:39 -0500
| From: "DigitalR" <web@xxxxxxxxxxxxxxxxxxxxxx>
| Newsgroups: microsoft.public.windows.server.sbs
| | Subject: Re: WAN Link Connectivity
| Date: Fri, 17 Jun 2005 12:27:38 -0400
| |
|
| "Crina Li (MSFT)" <v-crinal@xxxxxxxxxxxxxxxxxxxx> wrote in message
| news:NR2NrzxcFHA.940@xxxxxxxxxxxxxxxxxxxxxxxx
| > Hi,
| >
| > Thanks for your reply.
| >
| > Would you please to help me to collect the following information?
| >
| > 1. When VPN users cannot access the SBS 2003 resources, what are the
exact
| > error messages?
|
| There are no errors.
|
| >
| > 2. When the issue occurs, can the SBS server be pinged by its NetBIOS
name
| > and IP address?
| >
|
| Yes by both.
|
| > 3. When the issue occurs, can SBS LAN clients access the SBS 2003
| > resources? If they also cannot access the server, please check Task
| > Manager
| > and see if there are processes occupying high CPU or Memory Utilization.
| >
|
| Everyone can access the server even when the Outlook connection to
Exchange
| is going in and out or even when it that connection is down for hours.
| Eventually (if left for a few days) the server will be completely
| unavailable and no resources will be accessible over theVPN. However,
| pinging the server by name and IP will still work across the VPN. Same
with
| OWA over the VPN. Using remote desktop the CPU and memory utilitzation
are
| low.
|
| > 4. Are both the clients and the SBS server (1 NIC) connected to the
| > WatchGuard router? If so, when the issue occurs, can the VPN users
access
| > the client computers and resources?
|
| The SBS server is connected to a 10/100 switch along with all users at
the
| main office.
| The VPN users are all connected via the Internet VPN tunnel.
| When the Outlook/Exchange connection is down files shares can be accessed
| via the VPN and local network. The Exchange connection at the local
office
| (all are running in cached mode) is not effected.
|
| >
| > 5. Please post a detailed network diagram to the newsgroup.
|
| The second remote office is identical in configuration to the first with
the
| exception of the subnet.
| The Main office, remote 1 office, and remote 2 office each run on
different
| subnets as required.
|
| |-----MAIN OFFICE------------------|
| |-----REMOTE 1-------------------------------------------------|
|
| Switch-------Watchguard
| 700-------Internet------------Watchguard SOHO
| 6tc--------Switch----------Local Comptuers
| | | |
| |
| | | |--------------VPN
| Tunnel---------------------|
| | |
| Server---| |
| |
| |
| Local Client Nodes
|
|
| >
| > Thanks for your time and I look forward to your reply.
| >
| > Best regards,
|

.

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