NTVDM Hard Error when upgrading ISA2000 to ISA2004 via SP1 Premium CDs

Hello,

(Cross Posted to www.smallbizserver.net forums)

The other night, I upgraded to SP1 following the directions given on this
site. Everything went exactly as described, and all was well.

I am not currently running ISA2000, but wanted to upgrade it to 2004 with
the idea that I might fire it back up in the near future.

I popped in Disc 3, went throug the wizard and it started installing. It
gets about 10-15% done and I get a box that says "ntvdm.exe - System Error"
in the title bar, and "NTVDM encountered a hard error" for the message. I
click Close on that, and it reappears once or it goes straight to:

"Can't Run 16-Bit Windows Program"

"Cannot Find File C:\PROGRA~1\MICROS~4\setupbin\setup.exe or one of it's
components. Check to ensure the path and filename are correct and that all
required libraries are available."

I click OK on that and get:

"ISA Server 2004 Setup for Windows Small Business Server 2003"

"The wizard could not uninstall ISA2000. To proceed manually uninstall ISA
2004 and run the wizard again"

I click OK and setup closes.



I tried uninstalling ISA 2000 manuallly (Like I said, I don't currently use
it, don't have anything set up in it). Same first two errors come up.

I tried stopping ISA service and running the setup again, same thing, but
quicker.

The setup.exe file it refers to exists.

Any ideas?

Dave Hampson


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