Re: Shutdown hangs...

Hello Ken,

Thank you for your update.

According to your description, I understand that both the SBS 2003 Premium
Server shutdown operation is very slow and the SBS 2003 CAL Licenses
dropping issues still persist. If I have misunderstood your concern, please
don't hesitate to let me know.

First of all, since this issue is rather complicated and time-consuming, to
resolve it, we may need more deeper troubleshooting and collect more log,
it is
recommended that you contact CSS support, since there could have more
interactive troubleshoot process with Microsoft Support professional and
even have remote assistance. Due to support nature of public newsgroup, it
is not convenient to be done here.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.


Alternatively, I'm glad to be of further assistance. Please refer to the
following information:

1. As you mentioned, "Prior to my updating the antivirus software I never
had the issue. A reboot would take a total of 7-8 minutes, shutting,
restarting and being able to log in". Please try to temporarily uninstall
the antivirus software and try again, then check if the issue be
re-produced. please also try to contact the third-party software vendor and
make sure this software does not interfere with SBS Server.

2. Please locate the Errorlog.txt and Eventlog.txt from the ..\Program
Files\Microsoft Integration\Windows Small Business Server 2003\Logs folder,
and check whether there are any error messages noted on this issue, then
paste the full context in your reply.


I'm looking forward to your update. If you have any questions or concerns,
please do not hesitate to let me know. I am always happy to be of further
assistance.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.


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>Subject: Re: Shutdown hangs...
>Date: Fri, 10 Jun 2005 05:25:02 -0700
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>
>Nathan, thanks for the reply. As for my reboot time, it is still taking
>approx. 10 minutes from the time I click restart until the server will
>actually reboot. Basically I click shutdown or restart, it'll start the
>shutdown script I wrote based on advice from Merv, then it says Windows is
>shutting down and then it sits a grey screen for about 7-8 minutes and
then
>performs the reboot. Prior to my updating the antivirus software I never
had
>the issue. A reboot would take a total of 7-8 minutes, shutting,
restarting
>and being able to log in. Now it takes approx. 15 minutes until I am able
to
>get to the login screen after I send the reboot command.
>Additionally, the server is still dropping the CAL's and its on the
reboot,
>not on a virus scan. So as of right now I have no idea what my server is
>doing on a reboot command or why it is taking so long to perform it or why
it
>is dropping the CAL's after a reboot. My thoughts are still gearing
towards
>a swing so I know for sure that I'll a clean install, but I'd like to try
and
>figure out why its acting the way it is too.
>FYI - here's the script I wrote that runs on a shutdown command:
>REM script to stop MSExchangeSA on reboot
>net stop msexchangesa /y /y
>net stop "Microsoft Exchange Routing Engine"
>
>Any other ideas at all? Thanks again.
>
>"Nathan Liu [MSFT]" wrote:
>
>> Hello Ken,
>>
>> Thank you for your update.
>>
>> Also, many thanks for Dave and Merv's great input.
>>
>> According to your description, I understand that the SBS 2003 Server
>> shutdown speed is quick a bit after you installed the UPHclenaup
software,
>> but you have a another issue with SBS 2003 Licenses. If I have
>> misunderstood your concern, please don't hesitate to let me know.
>>
>> To troubleshoot this issue, please help me perform the following steps:
>>
>> 1. As Merv mentioned, please try to configure your AV software exclude
the
>> license folder from scan. Since you have do this at yesterday, please
try
>> again. Please test if the issue be re-produced.
>>
>> 2. If the issue persists, please try the solution in the KB article
888818.
>>
>> 888818 The number of client access licenses may be reset to five in
Windows
>>
>> http://support.microsoft.com/?id=888818
>>
>> 3. This issue will also occur if:
>>
>> - The license store is reset, and the license codes cannot be located,
or
>> if the license codes cannot be restored immediately.
>> - An antivirus program deletes or quarantines the license store file.
The
>> license store file is located in the %systemdrive%\Windows\System32
folder.
>> - Low memory or free disk space.
>> - A Dll file is unregistered by accident.
>>
>> The license store file is backed up when product activation is
completed,
>> and the Restore License Wizard points to this file. If the Windows Small
>> Business Server license service cannot locate the license store file, a
new
>> license store file is created. By default, this new license store file
>> contains five CALs that are included with Windows Small Business Server
>> 2003. See the antivirus program documentation, and make sure that .cpa,
>> .cpl and .lls files have not been scanned, moved or deleted.
>>
>> When the computer is low on memory or low on free disk space, some of
the
>> licensing checks that are performed by the Windows Small Business Server
>> license service will fail because the license check or the Active
Directory
>> directory service query to verify the credentials cannot be completed
>> successfully. In this scenario, the Windows Small Business Server
license
>> service behaves as if it has been modified and resets the license store
to
>> the default of five CALs.
>>
>> 4. This issue may also occur if the Licdll.dll or Regwizc.dll files are
not
>> registered. We have determined that some antiSpy program will
un-register
>> these windows file and cause the issue. You can re-register the files as
I
>> suggested in the first response. I would like to include the steps as
>> following:
>>
>> a. Click "Start", click "Run".
>> b. Type "regsvr32 c:\windows\system32\licdll.dll" (without the
>> quotation marks), and then click "OK".
>>
>> Note: You must close and reopen the Server Management console after you
run
>> this command.
>>
>> Please do perform the steps above and then check if the issue is
resolved.
>>
>> I'm looking forward to your update. If you have any questions or
concerns,
>> please do not hesitate to let me know. I am always happy to be of
further
>> assistance.
>>
>> Best regards,
>>
>> Nathan Liu (MSFT)
>> Microsoft CSS Online Newsgroup Support
>> Get Secure! - www.microsoft.com/security
>> =====================================================
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>
>

.

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