RE: SMTP could not connect

Many thanks Brandy for your suggestions.

I checked for mention of external DNS, but that is clear.

I am running Sophos Small Business Edition which does include a mail spam
and virus filter.

There is a member server running a program that I am not familiar with.

When I am on site next week, I shall re-run CEICW and check what the other
server might be doing at the times that the messages appear.

The client has not mentioned any mail delivery issues. Outgoing mail is
sent via the ISP.

Thanks again,
Steve.


""Brandy Nee [MSFT]"" wrote:

> Hello Steve,
>
> Thank you for posting to the SBS Newsgroup.
>
> I understand that you use POP3 Connector to retrieve emails, use SMTP
> connector to send emails, now you get Event ID 2012 and Event ID 2013
> warming message in the event log on the SBS 2K3 Premium server. If I have
> misunderstood your concern, please let me know.
>
> Based on my knowledge, this problem could be caused by some incorrect DNS
> records or some third-party software. Please see my information below:
>
> 1. If you cannot send SMTP emails out, please perform the following steps:
>
> a) In Exchange System Manager, go to Servers/[your server]/Protocols/SMTP.
>
> b) Right click on the Default SMTP Virtual Server and select Properties.
>
> c) Click on the Delivery tab.
>
> d) Click on Advanced button.
>
> e) Click on the Configure button next to "Configure external DNS Servers".
>
> f) If there are External servers listed in this dialog box remove them.
>
> g) Restart the Default SMTP Virtual Server
>
> 2. Do you install Symantec Mail Security, if yes, please uninstalled and
> then upgraded to the latest build of Symantec Mail Security.
>
> 3. If all my previous steps do not work at all, please help to gather the
> following information:
>
> 1) Is there any additional member server or domain controller in the
> environment? Do you use any DNS server for sending emails?
>
> 2) Did you install any anti-virus or mail scan software on the SBS server?
> Is there any real problem such as slow message delivering occurs in your
> environment. Can you send emails out and retrieve emails?
>
> 3) I suggest you that rerun CEICW (Server Management | Standard Management
> | To Do List | Connect to the Internet), and see if this warming will
> disappear. For detailed steps to configure the SBS Network, please see the
> following KB article:
>
> How to configure Internet access in Windows Small Business Server 2003
> http://support.microsoft.com/?id=825763
>
> Thanks for your understanding! I am appreciated your time to gather the
> information and perform the tests, and I am looking forward to hearing from
> you.
>
> Best regards,
>
> Brandy Nee
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
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>
>
.

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