RE: Schedual NtBackup not working after I used UPHClean

Hello Anze,

Thank you for posting in the SBS newsgroup.

According to your description, I understand that the NTBackup hangs when
the Volume Shadow Copy service starts, this issue occurs after you
installed UPHClean. If I have misunderstood your concern, please don't
hesitate to let me know.

Based on my research, to troubleshoot this issue, please perform the
following steps:

1. If the NTBackup process hangs in "Preparing to backup using shadow
copy", please go to following key:
HKLM\Software\Microsoft\Windows NT\Currentversion\Winlogon\

If there is a key as LeakTrack, make sure that it is set to 0. If it is not
0, set it to 0, restart the computer and check again.

2. Click Start -> Run, type following command:
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll

3. Otherwise, I suggest you refer to the information in below article and
install the appropriate hotfix:

833167 A Volume Shadow Copy Service (VSS) update package is available for
http://support.microsoft.com/?id=833167

4. If the issue persists, please try to uninstall the UPHClean software,
then try again. Please check if the issue be re-produced.

If the issue still persists, please help me collect the following
information for further troubleshooting:

1. Please locate the NTBackup log from %System Drive%\Documents and
Settings\SBS Backup User\Local Settings\Application Data\Microsoft\Windows
NT\Backup\data fold, and check whether there are any error messages noted
on this issue, then paste the full context in your reply.

2. Go to command prompt, type "vssadmin list writers >c:\vssadmin.txt" and
run it. Then paste the full context in the vssadmin.txt in your reply.

3. Refer to following article to enable the VSS tracing log, then paste
the full context in the VSS tracing log in your reply.

887013 How to enable the Volume Shadow Copy service's debug tracing
features in
http://support.microsoft.com/?id=887013

I'm looking forward to your update. If you have any questions or concerns,
please do not hesitate to let me know. I am always happy to be of further
assistance.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
>From: "Anze" <kavsek@xxxxxxxxx>
>Newsgroups: microsoft.public.windows.server.sbs
>Subject: Schedual NtBackup not working after I used UPHClean
>Date: 8 Jun 2005 05:34:15 -0700
>Organization: http://groups.google.com
>Lines: 128
>Message-ID: <1118234055.416236.199250@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>
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12:34:22 GMT)
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r-mail
>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:125500
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>MY SAD STORY:
>I'm adminin small company. We have SBS 2003 Standard. Everyday schedual
>starts with two separated backup jobs. First SystemState and then
>Exchange DB + other user files.
>After every job I find in Event log two msgs:
>Event Type: Warning
>Event Source: Userenv
>Event Category: None
>Event ID: 1524
>Date: 20.5.2005
>Time: 19:17:08
>User: ZZV-LJ\su_backup
>Computer: ZZVLJ-SBS
>Description:
>Windows cannot unload your classes registry file - it is still in use
>by other applications or services. The file will be unloaded when it is
>no longer in use.
>Because I hate warnings and want my log clear with no err and warnings
>I discovered (MS link in warning log directed me on that article) a
>tool UPHClean which release registry file.
>I downloaded tool and install it.
>Next day I checked event log and found this msgs:
>Event Type: Information
>Event Source: NTBackup
>Event Category: None
>Event ID: 8009
>Date: 20.5.2005
>Time: 19:16:50
>User: N/A
>Computer: ZZVLJ-SBS
>Description:
>End Verify of 'System State' '
>The operation was successfully completed.'
>Consult the backup report for more detail.
>For more information, see Help and Support Center at
>http://go.microsoft.com/fwlink­/events.asp
>------------------------------------------------
>Event Type : Information
>Event Source: UPHClean
>Event Category: None
>Event ID: 1501
>Date: 20.5.2005
>Time: 20:41:25
>User: ZZV-LJ\su_backup
>Computer: ZZVLJ-SBS
>Description:
>The description for Event ID ( 1501 ) in Source ( UPHClean ) cannot be
>found. The local computer may not have the necessary registry
>information or message DLL files to display messages from a remote
>computer. You may be able to use the /AUXSOURCE= flag to retrieve this
>description; see Help and Support for details. The following
>information is part of the event: ZZV-LJ\su_backup;
>S-1-5-21-484763869-1592454029-­1801674531-2117; rsmsink.exe (3196)
> HKCU\Software\Classes (0x78)
> empty call stack
> HKCU\Software\Classes (0xa0)
> 0x77dfc200 ADVAPI32!CredFree+0xc40
> 0x77da1949 ADVAPI32!RegOpenKeyExW+0xd4
> 0x7716ae66 ole32!CoTaskMemRealloc+0x1897
> 0x7716ab59 ole32!CoTaskMemRealloc+0x158a
> 0x0006fd50 <no module>!<no symbol>
> HKCU\Software\Classes (0xc8)
> 0x77dfc200 ADVAPI32!CredFree+0xc40
> 0x77da1949 ADVAPI32!RegOpenKeyExW+0xd4
> 0x7716ae66 ole32!CoTaskMemRealloc+0x1897
> 0x7716ab59 ole32!CoTaskMemRealloc+0x158a
> 0x0084f024 <no module>!<no symbol>
> HKCU\Software\Classes (0xfc)
> 0x77dfc200 ADVAPI32!CredFree+0xc40
> 0x77da1949 ADVAPI32!RegOpenKeyExW+0xd4
> 0x7716ae66 ole32!CoTaskMemRealloc+0x1897
> 0x7716ab59 ole32!CoTaskMemRealloc+0x158a
> 0x0084f1d4 <no module>!<no symbol>
> HKCU\Software\Classes (0x128)
> 0x77dfc200 ADVAPI32!CredFree+0xc40
> 0x77da1949 ADVAPI32!RegOpenKeyExW+0xd4
> 0x7716ae66 ole32!CoTaskMemRealloc+0x1897
> 0x7716ab59 ole32!CoTaskMemRealloc+0x158a
> 0x008cece4 <no module>!<no symbol>
>--------------------------------------------------------
>Event Type: Warning
>Event Source: Userenv
>Event Category: None
>Event ID: 1524
>Date: 20.5.2005
>Time: 19:17:08
>User: ZZV-LJ\su_backup
>Computer: ZZVLJ-SBS
>Description:
>Windows cannot unload your classes registry file - it is still in use
>by other applications or services. The file will be unloaded when it is
>For more information, see Help and Support Center at
>http://go.microsoft
>no longer in use.
>----------------------------------------------------------------
>Event Type: Information
>Event Source: Userenv
>Event Category: None
>Event ID: 1516
>Date: 20.5.2005
>Time: 19:17:21
>User: NT AUTHORITY\SYSTEM
>Computer: ZZVLJ-SBS
>Description:
>Windows unloaded user
>S-1-5-21-484763869-1592454029-­1801674531-2117_Classes registry when
>it
>received a notification that no other applications or services were
>using the profile.
>----------------------------------------------------------------
>STORY CONTINIOUS...
>After that day I'm unable to run backup schedual. Backup job start
>normal, but when the Volume Shadow Copy service starts, NTBackup hangs.
>I don't have enabled VSS on my server, but it starts with NTBackup job.
>I dicovered that VSS service failed after schedual backup. If I restart
>VSS service it hangs in stopped status. Don't know why. I tried to do
>new backup job in new profile. No help. When I start NTBACKUP job
>manual on click it works.
>If anybody can help me I will be very glad, because I don't know how to
>resolve this problem.
>Thanks, Anze
>

.

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