Re: CEICW Fails at Firewall

You have a SBS 2003 box to begin with?  What is the underlying OS you have?

fieldy wrote: 
Hi Jenny,

I have made the changes like you have requested-but still to no avail. I have also re-forwarded the log files to you via e-mail. When i run the wizard again, it failed once more at Firewall.

This problem has only occured since i installed both Server2003 SP1 and SBS2003 SP1. Can i uninstall the both, and go back to my previous pre-Service pack configuration?

This is becoming a real problem on our network now, as a lot of users cannot get mail or CompanyWeb :( 

I await your next request,

Many thanks again,

Fieldy

Please can you help?



""Jenny wu"" wrote:


Hi Fieldy,

Thanks for you update.

From the netdiag output, we are a little confused.

1. We found that your system information is "System info : Windows 2000 Server (Build 3790)".

What is your server OS currently? Is it SBS 2003?

If so, your system info should be "Windows 2003 Server ". If your Server is installed SBS 2000, you need update to SBS 2003 first before you apply the SBS 2003 SP1.

You can refer to the following link to get detail information:
Upgrade Small Business Server 2000: http://www.microsoft.com/technet/prodtechnol/sbs/2003/plan/gsg/chptr3b.mspx

2. We found that the "Local Area Connection 3" has a public IP address which is supposed to be your external NIC. However we found the "Server Local Area Connection" NIC has a default gateway 172.16.0.1 specified. So we'd like to what is the IP 172.16.0.1?

3. What is your network topology? For example,

Clients <-> (Internal NIC) SBS Server (External NIC) <-> Internet

Anyway, this should be a network configuration issue. If your Network Topology is like the above diagram, the correct configurations should be:

Adapter : Local Area Connection 3
IP Address . . . . . . . . : 69.177.xx.157
Subnet Mask. . . . . . . . : 255.255.255.248
Default Gateway. . . . . . : Dns Servers. . . . . . . . : 172.16.1.37

  Adapter : Server Local Area Connection

       Dhcp Enabled . . . . . . . : No
       IP Address . . . . . . . . : 172.16.1.37
       Subnet Mask. . . . . . . . : 255.255.0.0
       Default Gateway. . . . . . : No
       Primary WINS Server. . . . : 172.16.1.37
       Dns Servers. . . . . . . . : 172.16.1.37

The following KB can be a good reference to configure SBS 2003 for Internet access:

825763 How to configure Internet access in Windows Small Business Server 2003
http://support.microsoft.com/?id=825763

Additional I suggest that you rename your adapter name to distinguish which one is external adapter and which is internal adapter.

4. After configure the correct IP address, please rerun CEICW to configure internet connection.

*Note: please choose correct Connection Type

Try to access those build-in sites, how about the result? Is the issue persists?

If the issue persists, please help me collect the icwlog and netdiag log again. And please send me the log file or the compressed (zipped) file at: v-yanniw@xxxxxxxxxxxxx

I appreciate you time and effort and I am looking forward for you. 

Have a nice day!

Best Regards,
Jenny Wu
Microsoft Windows Online Support




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