Re: Shutdown hangs...

Hello Ken,

Thank you for your update.

Also, many thanks for Dave and Merv's great input.

According to your description, I understand that the SBS 2003 Server
shutdown speed is quick a bit after you installed the UPHclenaup software,
but you have a another issue with SBS 2003 Licenses. If I have
misunderstood your concern, please don't hesitate to let me know.

To troubleshoot this issue, please help me perform the following steps:

1. As Merv mentioned, please try to configure your AV software exclude the
license folder from scan. Since you have do this at yesterday, please try
again. Please test if the issue be re-produced.

2. If the issue persists, please try the solution in the KB article 888818.

888818 The number of client access licenses may be reset to five in Windows

http://support.microsoft.com/?id=888818

3. This issue will also occur if:

- The license store is reset, and the license codes cannot be located, or
if the license codes cannot be restored immediately.
- An antivirus program deletes or quarantines the license store file. The
license store file is located in the %systemdrive%\Windows\System32 folder.
- Low memory or free disk space.
- A Dll file is unregistered by accident.

The license store file is backed up when product activation is completed,
and the Restore License Wizard points to this file. If the Windows Small
Business Server license service cannot locate the license store file, a new
license store file is created. By default, this new license store file
contains five CALs that are included with Windows Small Business Server
2003. See the antivirus program documentation, and make sure that .cpa,
..cpl and .lls files have not been scanned, moved or deleted.

When the computer is low on memory or low on free disk space, some of the
licensing checks that are performed by the Windows Small Business Server
license service will fail because the license check or the Active Directory
directory service query to verify the credentials cannot be completed
successfully. In this scenario, the Windows Small Business Server license
service behaves as if it has been modified and resets the license store to
the default of five CALs.

4. This issue may also occur if the Licdll.dll or Regwizc.dll files are not
registered. We have determined that some antiSpy program will un-register
these windows file and cause the issue. You can re-register the files as I
suggested in the first response. I would like to include the steps as
following:

a. Click "Start", click "Run".
b. Type "regsvr32 c:\windows\system32\licdll.dll" (without the
quotation marks), and then click "OK".

Note: You must close and reopen the Server Management console after you run
this command.

Please do perform the steps above and then check if the issue is resolved.

I'm looking forward to your update. If you have any questions or concerns,
please do not hesitate to let me know. I am always happy to be of further
assistance.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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--------------------
>From: "Merv Porter [SBS-MVP]" <mwport@xxxxxxxxxxxxxxxxxxx>
>References: <7D2A198F-EDD7-44EF-A287-126C8CD86F1A@xxxxxxxxxxxxx>
<u$uTApwaFHA.2980@xxxxxxxxxxxxxxxxxxxx>
<iQyR9A0aFHA.2476@xxxxxxxxxxxxxxxxxxxxx>
<D085535C-143B-441B-869F-53FEE3DD7C45@xxxxxxxxxxxxx>
<OUhT854aFHA.1044@xxxxxxxxxxxxxxxxxxxx>
<D4FD4DD3-4E54-494C-92B9-C67AB0A77CC0@xxxxxxxxxxxxx>
>Subject: Re: Shutdown hangs...
>Date: Tue, 7 Jun 2005 16:32:55 -0500
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>
>CAL issue... It sounds like your AV software is scanning the license
folder.
>It may also be scanning other parts of the OS or apps such as Exchange.
>Here is the exclude list I use (ignore the Trend bits if you're using
>another AV product and the POP3 bit if your not using the POP3
Connector)...
>
>------------------
>Folders
>C:\Program Files\Microsoft Windows Small Business
>Server\Networking\POP3\Incoming mail
>C:\Program Files\Exchsrvr
>C:\Program Files\Trend
>C:\Program Files\Trend Micro
>C:\Windows\system32\inetsrv
>C:\Windows\system32\lls
>
>Files
>C:\pagefile.sys
>C:\windows\system32\licstr.cpa
>
>------------------
>
>What happens if you shut down your AV service(s) before shutting down the
>server? If you have any USB devices connected to the server, you could
also
>try to disconnect them (safely remove hardware icon in the System tray)
>before shutdown also.
>
>--
>Merv Porter [SBS MVP]
>===================================
>"Ken Gardner" <KenGardner@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>news:D4FD4DD3-4E54-494C-92B9-C67AB0A77CC0@xxxxxxxxxxxxxxxx
>> Dave, thanks for the reply, I appreciate any info can get. I do know
>> about
>> the Exchange issue and have not experienced it prior to my issue with my
>> anti-virus solution that I mentioned in my previous post. My shutdowns
>> and
>> reboots were decent since I had UPHclenaup installed which sped things up
>> quite a bit. Another issue I'm having is that my licenses are getting
>> lost
>> and reverting back to the std. 5 from 45. This has happened twice now
>> (Monday and Tuesday) and I only have a virus set once a week (Sunday)
>> while
>> real-time scanning is always happening. I saw a post on excluding the
>> license folder and file, but I never had to do so until yesterday.
>> However, I will follow your suggestion about stopping the SA prior to
>> reboot/shutdown. I suppose I could write a little script to stop the
>> service
>> and tag it to the computer on shutdown so it happens automatically and
try
>> that.
>> But I'd feel more secure and less paranoid about this server if I were to
>> swing it over to emmulate a fresh install...we'll see what happens.
>> Thanks again and keep any other suggestions and advice coming.
>>
>>
>> "Dave Nickason [SBS MVP]" wrote:
>>
>>> Ken - there's a well known issue about slow shutdowns caused by running
>>> Exchange on a DC - the AD services shut down right away, then Exchange
>>> looks
>>> for AD until it times out. The workaround for this is to shut down
>>> Exchange
>>> prior to shutting down the OS. People do it with batch files that type
>>> of
>>> thing, but all I do is manually stop the SA (system attendant), which
>>> takes
>>> down the information store service with it.
>>>
>>> Personally, I'd be more inclined to troubleshoot existing issues than to
>>> move to new hardware, unless you're ready to upgrade anyway.
Especially
>>> if
>>> it's stuff like slow shutdown, and the primary functions seem to be
>>> working
>>> normally. All other considerations aside, you could have something
>>> causing
>>> your minor issues that'll end up getting moved to the new hardware,
>>> leaving
>>> you in the boat you're in now.
>>
>
>
>

.

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