Re: Unable to connect to RWW over internet

Thanks, Jenny. I will try to check this all out- some of it I already had. I
am using https, I don't know much about firewalls and they guy who did it
assured me that 443 was open, which it must not be.
I'll check all the IIS stuff.
We have two NICs, but he had one disabled.
We had ISA when we used SBS 2000, but he didn't install it when we upgraded.
We were able to get in to OWA when we had 2000.
I checked with our T1 supplier and their router has all the ports opened.
The firewall is a Netopia and that's what the consultant said he opened the
ports on.
He doesn't know a lot about IIS, so I talked to the man who manages our colo
web servers and he poked around some, but he doesn't know much about SBS.
I'll keep hacking away at it.
Thanks
--
Judy


""Jenny wu"" wrote:

> Hi Judy,
>
> Thanks for posting here.
>
> From your description, I understand that you could not access the RWW site
> from internet. If I off base, don't hesitate to let me know.
>
> 1. First, I want to let you know that the RWW site should use HTTPS to
> communicate with the user on the internet. So, you may need to forward
> https traffic from your router to SBS server. So try
> https://ServerFQDN/remote in your browser. does the issue persist?
>
> 2. The following ports could be open based on your request.
>
> TCP port Definition
> 25 Email (SMTP)
> 80 required for HTTP
> requests for your site
> 443 required for HTTPS
> requests using SSL, which secures communications from your server and a Web
> browser
> 444 Companyweb
> 4125 Remote Web Workplace
> 1723 (plus GRE Protocol 47) VPN
> 3389 Terminal Services
> 21 FTP
>
> I try to connect to your server using command: telnet ServerFQDN 443
>
> The connection failed, that indicated your port 443 may not be open. And
> you say your internal connection is ok that indicates the SBS server's port
> 443 is open. So I guess that your router 443 port is not open, please check
> again and open it follow the hardware firewall manual.
>
> Try https://ServerFQDN/remote in your browser. does the issue persist?
>
> 3. make sure your Default Web Site is listening on "* All Unassigned *" IP
> address.
> IIS-> Default Web Site->Properties->web site tab->Ip Address, choose all
> unassigned in dropdown list.
>
> 4. Please ensure the Remote and Exchange directory have set appropriate
> granted access restriction.
>
> IIS-> Default Web Site->Remote/Exchange->Properties->Directory Security->IP
> address and domain restriction->Edit->check granted access box, and ensure
> your client pc address is not be denied
>
> For troubleshooting your issue, I would suggest you to check the following
> article and confirm you have followed the steps to configure your SBS
> server to allow internet access and publish the internal resource properly.
>
> 825763 How to configure Internet access in Windows Small Business Server
> 2003
> http://support.microsoft.com/?id=825763
>
> If the problem cannot be totally resolved, I would like to collect the
> following information for further troubleshooting:
>
> 1. How many NIC are installed on your SBS server?
>
> 2. before updating to SBS 2003 premium, is there the issue? When SBS
> 2000, is ISA installed?
>
> 3. Can you give me the accurate error message, IIS logs and application
> logs?
>
> The IIS log files which can be located under the folder
> '%systemdir%\Windows\system32\Logfiles'.
>
> I am currently standing by for an update from you and would like to know
> how things are going on your end. I am always happy to be of further
> assistance.
>
>
> Have a nice day!
>
> Best Regards,
> Jenny Wu
> Microsoft Windows Online Support
>
>
>
>
.

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