RE: Printing from Win9x clients stops
- From: "DaveR" <DaveR@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 1 Jun 2005 09:36:09 -0700
Hello Nathan, herewith the results:
> 1. Please open the system Event Viewer on the problematic clients, and
> check whether there are any error messages about this issue, then paste the
> full context in your reply post.
I don't know where to look in Windows Me, I can find no relevent log files
either.
>
> 2. Please disable the eTrust Gateway and Pest Patrol program on the SBS
> Server, then try again. Please check whether the issue can be re-produced.
> If the issue is resolved, please contact your third-party software vendor
> and make sure this software does not interfere with SBS Server.
Gateway removed, Pestpatrol disabled
>
> 3. If you installed any third-party Anti-Virus software on the problematic
> clients, please disable it and try again. Please also check whether the
> issue can be re-produced. If the issue is resolved, please contact your
> third-party software vendor and make sure this software does not interfere
> with SBS Server.
Local virus scanner disabled
>
> 4. If the issue persists, please manually re-join the windows 9x clients
> into the SBS Server Domain, then try again. Please check whether the issue
> can be re-produced.
Two separate machines removed from the Domain and re-joined
>
> 5. Otherwise, please try to perform the following testing steps:
>
> a. Verify basic network connectivity.
>
> Check user rights, protocols, share names, and so on to determine if
> you can see the server. Copy files to a share on the print server using
> Windows Explorer. If you cannot access the server, you may not be able to
> access the printer.
All other networked services, files sharing, mail, IE etc OK, only printing
affected.
>
> b. Create a local printer and redirect the port to the network server.
>
> Create a local printer and in the Ports section, create a new port.
> Click Local, and type the server and printer name for the printer (use the
> \\servername\printername syntax). Use this port for the local printer. This
> determines whether there is a problem with the copying of files from the
> server to the workstation that occurs when you use a Connect To Setup or
> click Network Printer in the Add Printer Wizard.
Done all the above, have also removed and re-installed several networked
printers from client machines and added networked printers previously not
install to some.
>
> c. Printing from an MS-DOS-based program.
>
> Make sure that the NET USE command has been run to map the LPT port to
> the network share. If it has, delete it and re-map the port. If it then
> works, there may be an issue with ghosted connections. A command may need
> to be run in the login script to remap the port each time you log on.
Have deleted and re-mapped ports
>
> If it is still not printing, try typing "dir > LPT<x>" (without
> quotation marks) where <x> is the number of the port being mapped. If it
> still does not print, double-check the networking.
"Access denied" - do we have a key here? As above all other network
function are fine.
>
> d. If you are using LPR or printing to a JetDirect card using the
> TCP/IP protocol, try these items:
>
> - Ping the IP address. If it fails, check the network connectivity and
> verify IP addresses.
>
> - Create an LPR port to the printer and then create a local printer
> connected to that port. This is the recommended way to connect to a
> JetDirect printer. Sharing this printer on the network allows the computer
> to act as a print queue for the JetDirect printer.
All above is N/A, we are looking at 2xHP5000n, 2x HP750C A0 plotters,
1xCanon 5000i mutlifunction, all installed via TCP/IP ports on the server and
this system has worked flawlessly for over a year to date.
>
> e. Determine whether you can print locally.
>
> If possible, try printing locally. This determines whether it is a
> network or computer-specific problem.
No trouble printing locally, and I re-iterate we have 11 XP machines working
perfectly and 12 ME machines which all failed at the same time, it does not
seem to be a machine local problem.
Do we have a situation where somehow ME machines are denied access somewhere
in Group Policy?
Looking forward to any other suggestions you may have!
And thanks very much for your time so far - Dave
>
> To get additional detailed information, you may refer to the RESOLUTION of
> the following KB article:
>
> 314073 How to troubleshoot network printing problems in Windows XP
> http://support.microsoft.com/kb/314073/en-us
>
> 163551 Troubleshooting Printing Problems in Windows
> http://support.microsoft.com/?id=163551
>
> I'm looking forward to your update. If you have any questions or concerns,
> please do not hesitate to let me know. I am always happy to be of further
> assistance.
>
> Best regards,
>
> Nathan Liu (MSFT)
> Microsoft CSS Online Newsgroup Support
> Get Secure! - www.microsoft.com/security
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> --------------------
> >Thread-Topic: Printing from Win9x clients stops
> >thread-index: AcVikqbQN3+rf9UFThytQeDo1ETV/Q==
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> >From: "=?Utf-8?B?RGF2ZVI=?=" <DaveR@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >Subject: Printing from Win9x clients stops
> >Date: Fri, 27 May 2005 01:04:05 -0700
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> >
> >Following a server reboot (to install aTrust Gateway and Pest Patrol) all
> >win9x clients are seeing:
> >There was an error writing to \\server\printer\ (printer):
> >There was a problem printing to the printer due to an unknown system error.
> >Restart Windows, and then try printing again.
> >This printer will be set to offline.
> >To save your print job in the local printer queue, click OK.
> >
> >All XP clients (11) are working perfectly! All win9x (12) show the same.
> >Printer drivers have been re-loaded on a client and one of the printers
> has
> >been re-installed on the server but to no avail.
> >Any ideas please.
> >
>
>
.
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