Re: Reapired bad block, now Exchange stores won't mount
- From: "Jim G" <Jim G@xxxxxxxx>
- Date: Wed, 25 May 2005 12:47:58 -0400
Jerry,
Thank you for your reply. I restored all of the contents of the /Program
Files/Exchsrvr/mdbdata folder from a backup using NTBACKUP. I think I also
restarted the Information store service. The restored stores mounted
themselves, the stores updated themselves from the transaction logs, and
everything is back up and running. Didn't miss a beat. I think the trick is
restoring all the files in the mdbdata folder, not just the four priv1 and
pub1 database files.
"Jerry zhao (MSFT)" <v-jerryz@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:uEkM17QYFHA.2184@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi Jim,
>
> Thank you for the post.
>
> The repair of the hard disc may destroy the exchange mailbox store,
> however, we are not sure if it is the root cause of your issue, so, I
> would
> like to recommend that you perform the following test to isolate the
> reason:
>
> 1. Check the following KB to see if it is your case:
>
> C1041724 Error Occurs When You Try to Mount a Database
> http://support.microsoft.com/default.aspx?scid=kb;en-us;294318
>
> "ID No: c1041724" Error Message and Event ID 491 When You Try to Mount the
> Mailbox or the Public Store
> http://support.microsoft.com/default.aspx?scid=kb;en-us;823022
>
> Error c1041724 Occurs When You Try to Mount a Database on an Exchange 2003
> Server
> http://support.microsoft.com/default.aspx?scid=kb;en-us;822449
>
> 2. Also, this issue may be caused by the third party software, so, please
> disable Trend Micro C/S/M and try again.
>
> 3. If the above do not help, please read the following KB to check the
> Exchange log file:
>
> The Exchange database store may not mount in Exchange Server 2003, and
> event IDs 9175, 486, 455, 413, and 5 may be logged
> http://support.microsoft.com/default.aspx?scid=kb;en-us;896143
>
> 4. If the issue still persists, please perform the troubleshooting steps
> in
> the following document:
>
> What to Do When an Exchange Store Won't Mount
> http://www.microsoft.com/technet/prodtechnol/exchange/2003/wontmount.mspx
>
> Meanwhile, you can try to mount the exchange from a backup to see if you
> can success.
>
> Moreover, C1041724 is a generic error. There should be other Exchange
> related errors in event log. Could you please help us find some other
> related errors and post the detail in the newsgroup for further
> troubleshooting.
>
> In addition, please use the Isinteg command-line utility to check the
> integrity of the information store database. For more information about
> how
> to use it, please refer to the following KB:
>
> Exchange Command-Line Parameters for the Isinteg.exe Tool
> http://support.microsoft.com/default.aspx?scid=kb;en-us;301460
>
> If you encounter any difficulties or have any concerns, feel free to let
> me
> know. I look forward to your update.
>
> Best regards,
>
> Jerry Zhao (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
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>
.
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