RE: PPL I new you advice.

Tech-Archive recommends: Fix windows errors by optimizing your registry

1.If I click on Help&Support it can not get any info from the web. No error
just sits there. no promts or anything. It's set to auto, and is running.

2. Clients can access no problem

3.Ah, another problem I cant seem to get figured out. It seems like a ISA
problem. Oaky ran the Internet Connection Wizard evrything except
help&support and WinUpdate worked. But, after a period of time (2-4 hrs) when
I click IE I'm promted for user/pasword? If I cancel login or that, I can
type a URL and it will go.

4.Have not tried other accounts beacuse no other have rights.

5. In event viewer if there is a error I want more info on I click the URL
help & support pops up, and nothing happens.

6. Another things I noticed the default level is custom other than high? ISA?

"Jerry zhao (MSFT)" wrote:

> Hi,
>
> Thank you for the post.
>
> Before we go any further, in order to get a clear picture of the problem,
> please help me collect the following information:
>
> 1. What do you mean by "Windows Update+ Help And Support are just not
> working"? What is the exact error message/ error symbol? Can you capture a
> screenshot and post it in the newsgroup?
>
> As to Help and Support, I uderstand that when you clicks Start -> Help and
> Support, it hangs. Am I correct? Or you are prompted for starting the "help
> and support" service?
>
> Please make sure that the startup type of "help and support" service is set
> to automatic. And check if the service is started. If not, please start it
> and see how things go from there.
>
> 2. Does this issue happen on all client PCs?
>
> 3. Can you access http://support.microsoft.com/ ?
>
> 4. Does this issue happen for all user account?
>
> 5. What do you mean by "does not allow me to view problems in event
> viewer"? Could you describe it in more detail?
>
> 6. Are there any event logs for the issue?
>
>
> Meanwhile, please set the security level to the default level and see if
> there is any change, to do so:
>
> Launch Internet Explorer and click Tools->Internet Options.
>
> Click the Security tab.
>
> In the list box, highlight the "Internet" icon and click the "default
> Level" button.
>
> Also in the advanced tab, click restore defaults button.
>
> Also, what will happen if you disable any third party software especially
> the antivirus software on the problematic machine?
>
> For your information:
>
> Windows Update FAQ
> http://www.microsoft.com/technet/community/newsgroups/wufaq.mspx
>
> You receive a "Windows Update Web site is not available" message when you
> try to open the Windows Update Web site in Windows XP or Windows 2000
> http://support.microsoft.com/default.aspx?scid=kb;en-us;836954
>
> Windows Update Services cannot download large Windows update files in
> Windows Server 2003
> http://support.microsoft.com/default.aspx?scid=kb;en-us;888303
>
> You may receive a "Windows Update has encountered an error and cannot
> display the requested page" error message when you visit the Windows Update
> v5 Web site
> http://support.microsoft.com/default.aspx?scid=kb;en-us;888894
>
> You are redirected to a Web site with a "Thank you for your interest in
> Windows Update" message when you try to visit the Windows Update Web site
> http://support.microsoft.com/default.aspx?scid=kb;en-us;836943
>
> "Thank You for Your Interest in Windows Update" Message When You Connect to
> the Windows Update Web Site
> http://support.microsoft.com/default.aspx?scid=kb;en-us;817144
>
> Windows Update stops at the "Checking for the latest version of the Windows
> Update software" screen
> http://support.microsoft.com/default.aspx?scid=kb;en-us;836960
>
> You are redirected to Windows Update version 4 when you try to connect to
> Windows Update version 5
> http://support.microsoft.com/default.aspx?scid=kb;en-us;883828
>
> "Thank you ... Windows Update site no longer offers updates for your
> computer" message when you visit the Windows Update Web site
> http://support.microsoft.com/default.aspx?scid=kb;en-us;836955
>
> You receive the "Thank you for your interest in Windows Update" error
> message when you try to connect to the Windows Update Web site
> http://support.microsoft.com/default.aspx?scid=kb;en-us;234272
>
> If you encounter any difficulties or have any concerns, feel free to let me
> know. I look forward to your update.
>
> Best regards,
>
> Jerry Zhao (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
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>
>
>
>
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