Re: Companyweb & Intranet install problems

Tech-Archive recommends: Fix windows errors by optimizing your registry

Hi Jon,

Thank you for your reply.

According to your description, I understand that you received "This patch
package could not be opened" and the Intranet registry key isn't present
when you uninstalling the intranet componant.

In order to isolate the issue, please try to the following steps:

1. Please open DNS management console, expand Domain \ Forward Lookup
Zones \ DomainName.local, then at right tab, check the companweb's CNAME
record is exist.

2. Please re-try to uninstall the intranet componant and ignore the not
existing part, then try to reinstall the intranet componant , after you
finished, If this issue still cannot be resolved, please copy the error
message and paste it on the newsgroup.

Otherwise, based on your issue is too complex, I suggest you can try to
contact Product Support Services (PSS) or Advisory Service team via
telephone for quickly resolve.

To obtain the phone numbers for specific technology request please take a
look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

If you are outside the US please see http://support.microsoft.com for
regional support phone numbers.

I hope this helps. If you have any questions or concerns, please do not
hesitate to let me know.
I am always happy to be of further assistance.

Best regards,

Nathan Liu (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

--------------------
>From: Jon <jon@xxxxxxxxx>
>Subject: Re: Companyweb & Intranet install problems
>Date: Fri, 20 May 2005 16:49:36 +0100
>Message-ID: <i31s81hkqciat4anjs9lt95nlnffh82duk@xxxxxxx>
>References: <vfbp819nmju916v984lp5m9hi2rm493a92@xxxxxxx>
<7$eIpqRXFHA.2184@xxxxxxxxxxxxxxxxxxxxx>
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>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:120216
>X-Tomcat-NG: microsoft.public.windows.server.sbs
>
>Hi Nathan
>
>The intranet componant is not installed. but I can't seem to
>uninstall the Microsoft SQL Server Desktop Engine (SHAREPOINT)
>
>I says "This patch package could not be opened"
>
>I looked the registy the only keys that i don't have is
>HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Intranet
>all the rest are present.
>
>thanks
>
>Jon
>
>On Fri, 20 May 2005 09:02:25 GMT, v-natliu@xxxxxxxxxxxxxxxxxxxx
>(Nathan Liu [MSFT]) wrote:
>
>>Hi Jon,
>>
>>Thank you for posting in SBS newsgroup.
>>
>>According to your description, I understand that you cannot reinstall the
>>Intranet component after uninstall them using SBS 2003 setup utility.
>>If this is not your concern, please don't hesitate to let me know.
>>
>>At first, please check uninstall the Intranet component correctly based
on
>>the following information.
>>
>>Uninstall the intranet component
>>
>>1. Click Start, click Control Panel, and then click Add or Remove
Programs.
>>2. Select Windows Small Business Server 2003 and then click
Change/Remove.
>>The Setup Wizard appears.
>>3. Click Next to start the wizard.
>>4. On the Windows Configuration page, click Next.
>>5. On the Component Selection page, in the Action column, change Server
>>Tools to Maintenance, change Intranet component to Remove, and then click
>>next.
>>6. On the Component Summary page, click Next.
>>7. Click Finish.
>>
>>
>>Uninstall Microsoft SQL Server Desktop Engine (SHAREPOINT)
>>
>>In Add or Remove Programs, select Microsoft SQL Server Desktop Engine
>>(SHAREPOINT) and then click Remove. A dialog box appears. To confirm that
>>you want to remove, click Yes.
>>
>>Delete Registry Keys
>>
>>1. Delete
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SmallBusinessServer\Intranet
>>2. Delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft SQL
>>Server\SHAREPOINT
>>3. Delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Web Server
>>Extensions\Ports\Port /LM/W3SVC/4: (Do not delete "Port /LM/W3SVC/1:"
>>because it is FronPage Server Extension 2002 which is installed on the
>>Default WebSite. If you see additional "Port /LM/W3SVC/X:", backup and
then
>>remove them)
>>
>>Delete IIS Virtual Directory
>>
>>1. Open IIS, expand servername, Web Sites
>>2. Delete SharePoint Central Administration (Do Not Delete Microsoft
>>SharePoint Administration. It belongs to FronPage Server Extension)
>>3. Delete Companyweb
>>
>>Note: If AV software install any extra IIS virtual directory, also remove
>>them if possible. They sometimes use port 8081 which will conflict with
our
>>SharePoint Central Administration virtual directory.
>>
>>Delete Application Pool
>>
>>1. Open IIS, expand servername, Application Pools.
>>2. There should be only 4 application pools (DefaultAppPool,
>>ExchangeApplicationPool, ExchangeMobileBrowseApplicationPool, and
>>MSSharePointAppPool). Besides those 4, delete all the extra.
>>
>>Rename Folders
>>
>>1. Rename C:\Program Files\Microsoft SQL Server\MSSQL$SHAREPOINT
>>2. Rename C:\Inetpub\companyweb
>>
>>After finished above steps, you can reinstall the Intranet component
based
>>on following steps:
>>
>>Install the intranet component
>>
>>1. In Add or Remove Programs, select Windows Small Business Server 2003
and
>>then click Change/Remove. The Setup Wizard appears.
>>2. Click Next.
>>3. On the Windows Configuration page, click Next.
>>4. On the Component Selection page, in the Action column, change Server
>>Tools to Maintenance, change Intranet component to Install, and then
click
>>next.
>>5. On the Logon Information page, click Next.
>>6. On the Component Summary page, click Next.
>>7. Click Finish.
>>
>>Important: SharePoint install will fail at the end, it is expected.
>>
>>Apply Q832880
>>Donwnload and apply SBS2003-KB832880-X86-ENU.EXE. At the end, reboot the
>>server. Companyweb should be working.
>>http://www.microsoft.com/downloads/details.aspx?FamilyId=CB7E90A1-DE9D-4A8
3-
>>85F8-951E9F055BF0&displaylang=en
>>
>>I appreciate your taking the time to perform the tests, I look forward to
>>your update.
>>If you have any questions or concerns, please do not hesitate to let me
>>know.
>>I am always happy to be of further assistance.
>>
>>Best regards,
>>
>>Nathan Liu (MSFT)
>>Microsoft CSS Online Newsgroup Support
>>Get Secure! - www.microsoft.com/security
>>=====================================================
>>When responding to posts, please "Reply to Group" via your newsreader so
>>that others may learn and benefit from your issue.
>>=====================================================
>>This posting is provided "AS IS" with no warranties, and confers no
rights.
>>
>>
>>--------------------
>>>From: Jon Young <no_spam@xxxxxxxxx>
>>>Subject: Companyweb & Intranet install problems
>>>Date: Thu, 19 May 2005 16:27:09 +0100
>>>Message-ID: <vfbp819nmju916v984lp5m9hi2rm493a92@xxxxxxx>
>>>X-Newsreader: Forte Free Agent 2.0/32.652
>>>MIME-Version: 1.0
>>>Content-Type: text/plain; charset=us-ascii
>>>Content-Transfer-Encoding: 7bit
>>>Newsgroups: microsoft.public.windows.server.sbs
>>>NNTP-Posting-Host: host217-35-90-144.in-addr.btopenworld.com
217.35.90.144
>>>Lines: 1
>>>Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
>>>Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windows.server.sbs:119863
>>>X-Tomcat-NG: microsoft.public.windows.server.sbs
>>>
>>>Hi
>>>
>>>I can't seem to reinstall the intranet and companyweb after removing
>>>them using Windows Small Business Server 2003 setup utility.
>>>
>>>Component Name: Intranet
>>> Version: NA
>>> Installation Status: Failure
>>> Error Message: An error occurred while installing
>>>Windows SharePoint Services and creating your intranet site.
>>>
>>>But the sharepoint service seem to be installed OK ?
>>>
>>>Taken from errorlog.txt
>>>
>>>[05/19/05,16:10:28] Intranet: [2] CClientX::InitializeModule found STS
>>>not installed by SBS.
>>>[05/19/05,16:10:38] WizardUI: [2]
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{F205AE18-9D39-4E3C-A4BA-12FBA060ED91}
>>>[05/19/05,16:10:44] Licensing: [2] Copying sbsmor.chm failed (error =
>>>5). Check for the file in %winroot%\help directory.
>>>[05/19/05,16:10:44] Licensing: [2] Copying sbslic.chm failed (error =
>>>5). Check for the file in %winroot%\help directory.
>>>[05/19/05,16:10:45] Licensing: [2] Copying sbsart.chm failed (error =
>>>5). Check for the file in %winroot%\help directory.
>>>[05/19/05,16:10:45] Licensing: [2] Copying sbsshared.chm failed (error
>>>= 5). Check for the file in %winroot%\help directory.
>>>[05/19/05,16:10:46] Licensing: [2] FindLinkByTarget failed to find the
>>>licensing link with error [-2147024894].
>>>[05/19/05,16:10:46] Licensing: [2] UpdateLinkPath failed to update the
>>>licensing link with error [-2147024893].
>>>[05/19/05,16:10:47] Windows Server 2003 Configuration: [2] mapping
>>>(http://go.microsoft.com/fwlink/?LinkId=11578) to zone failed with
>>>hr:-2147024891
>>>[05/19/05,16:10:47] Windows Server 2003 Configuration: [2]
>>>AddToIEZone() failed to add
>>>"http://go.microsoft.com/fwlink/?LinkId=11578"; with error [80070005].
>>>[05/19/05,16:10:51] WizardUI: [2]
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>>>[05/19/05,16:10:51] WizardUI: [2]
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>>>[05/19/05,16:10:59] WizardUI: [2]
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>>>[05/19/05,16:11:01] WizardUI: [2]
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>>>[05/19/05,16:11:03] WizardUI: [2]
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>>>[05/19/05,16:11:07] WizardUI: [2]
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>>>[05/19/05,16:11:09] WizardUI: [2]
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>>>[05/19/05,16:11:11] WizardUI: [2]
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>>>[05/19/05,16:11:20] WizardUI: [2]
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>>>[05/19/05,16:11:24] WizardUI: [2]
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>>>[05/19/05,16:11:28] WizardUI: [2]
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>>>[05/19/05,16:11:31] WizardUI: [2]
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>>>[05/19/05,16:11:33] WizardUI: [2]
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{FBCCE6F3-9E2D-464D-A4E7-12FBFD515395}
>>>[05/19/05,16:11:35] WizardUI: [2]
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{F205AE18-9D39-4E3C-A4BA-12FBA060ED91}
>>>[05/19/05,16:11:46] Server Configuration: [2] Admin: Couldn't get
>>>group container for [LDAP://CN=Internet Users,OU=Security
>>>Groups,OU=MyBusiness,DC=smmsoftware,DC=local]
>>>[05/19/05,16:11:46] Server Configuration: [2] Admin: Couldn't get
>>>group container for [LDAP://CN=Internet Users,OU=Security
>>>Groups,OU=MyBusiness,DC=smmsoftware,DC=local]
>>>[05/19/05,16:11:46] Server Configuration: [2] Admin: Couldn't get
>>>group container for [LDAP://CN=Internet Users,OU=Security
>>>Groups,OU=MyBusiness,DC=smmsoftware,DC=local]
>>>[05/19/05,16:11:47] Server Configuration: [2] Admin: Couldn't get
>>>group container for [LDAP://CN=Internet Users,OU=Security
>>>Groups,OU=MyBusiness,DC=smmsoftware,DC=local]
>>>[05/19/05,16:11:48] Intranet: [2] Failed to get version regkey in
>>>CClientX::HrGetSTSVersion. This is a clean install of ClientX.
>>>
>>>[05/19/05,16:11:57] Intranet: [2] HrRegisterFaxRtExt failed in
>>>CClientX::PostInstall hr= [80070057]
>>>
>>>[05/19/05,16:11:57] Intranet: [2] _SBSDnsCreateCNAMERecord failed in
>>>CClientX::DoInstall hr= [80072581]
>>>
>>>[05/19/05,16:12:10] WizardUI: [2]
>>>ISetupManager::GetGlobalCustomProperty() failed in
>>>CPageBase::GetGlobalProperty(): GUID =
>>>{63ECC03C-3D58-4074-903D-E80CFC5BDC25}
>>>
>>>
>>>Any help would be great
>>>
>>>Thnks
>>>
>>>Jon
>>>
>
>

.

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