Re: Double emails

Thanks for the reply. I will tell you what I know at the moment.

Yes, you understand the problem.

We are using Outlook 2003 which I am familiar with. But, the is no "Leave
message on server" option here.

It is happening to at least half of all users, I will need to talk with a
few other or run some test.

Please note that both messages arrive at the same time, it is not the case
of the messages arriving everytime Outlook checks exchange (as if the
message was being left on the server and dowloaded again and again).

External emails addressed to 2 users, Usually To: and CC: format, each
receivers twice.

How can I check OWA?

POP

Thanks,
C'ed

"Jerry zhao (MSFT)" <v-jerryz@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:obh8CKqVFHA.3336@xxxxxxxxxxxxxxxxxxxxxxxx
> Hi Caved
>
> Thanks for your post.
>
> From the description, I understand that your issue is that your users
> receive duplicate e-mail messages. If I'm off base, please let me know.
>
> This problem may occur if you use the Leave a copy of messages on the
> server option.
>
> To set the Leave a copy of messages on the server option, follow these
> steps:1. On the Tools menu, click E-mail Accounts.
> 2. Click View or change existing e-mail accounts, and then click Next.
> 3. Click your POP3 e-mail account, and then click Change.
> 4. Click More Settings.
> 5. On the Advanced tab, click to select the Leave a copy of messages on
> the
> server check box, and then click OK.
>
> If this is not the case, please help me collect the following information
> to isolate the issue:
>
> 1. Does this issue happen for all users?
>
> 2. Are those emails are internal mails or received from external?
>
> 3. If the users check the email using OWA, can they see double emails?
>
> 4. How did those emails be sent? If you are using outlook, what is the
> version of the outlook?
>
> 5. If you only fill in one recipient to send, will he get two emails?
>
> 6. Are you using POP3 mail account?
>
> For your information:
>
> Duplicate e-mail messages are downloaded from a POP3 e-mail server account
> in Outlook 2003
> http://support.microsoft.com/default.aspx?scid=kb;en-us;885870
>
> If you encounter any difficulties or have any concerns, feel free to let
> me
> know. I look forward to your update.
>
> Best regards,
>
> Jerry Zhao (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
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>


.

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