RE: SBS2000 server BSOD when local machine uses Citrix Client
- From: v-chayan@xxxxxxxxxxxxxxxxxxxx ("Charles Yang [MSFT]")
- Date: Wed, 11 May 2005 08:33:27 GMT
HI,
Welcome to use the SBS newsgroup.
According to your description, you encountered some issue in your SBS 2000
server.
Generally speaking, Stop message 0x000000D1 Descriptive text:
DRIVER_IRQL_NOT_LESS_OR_EQUAL Usual cause: An attempt was made to touch
pageable memory at a process internal request level (IRQL) that was too
high. This is usually caused by drivers using improper addresses.
Kernel-mode drivers are forbidden to access pageable memory at a high IRQL.
This error can occur in various cases. I have included some articles that
may help:
888825 The server restarts, and you receive a "STOP 0x000000D1" error
message in Small Business Server 2000
http://support.microsoft.com/?id=888825
293077 Error Message: STOP 0x000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL
http://support.microsoft.com/?id=293077
293161 "STOP 0x000000D1" When Passing Fragmented Packets Without NAT
http://support.microsoft.com/?id=293161
831694 You receive a "STOP 0x000000D1" error message in Windows Server 2003
or in Windows 2000 Server
http://support.microsoft.com/?id=831694
282271 "Stop 0X000000D1" Message in Atmlane.sys
http://support.microsoft.com/?id=282271
302400 STOP 0x000000D1 Error Message When You Run Compaq Teaming
http://support.microsoft.com/?id=302400
You can also try the solutions in the following page to troubleshoot the
issue:
Troubleshooting specific Stop messages
http://www.microsoft.com/resources/documentation/WindowsServ/2003/standard/p
roddocs/en-us/Default.asp?url=/resources/documentation/WindowsServ/2003/stan
dard/proddocs/en-us/troubleshooting_specific_stop_messages.asp
There are also some methods to troubleshoot this issue:
1. Disable all third-party filter drivers, such as backup programs, virus
scanning programs, and disk utilities.
2. Make sure that you are using hardware that appears on the Windows
Hardware Compatibility List (HCL). To view the latest Windows HCL, visit
the following Microsoft Web site: http://www.microsoft.com/hwdq/hcl/
3. A suggestion would be to contact Microsoft Customer Support Services via
telephone so that a dedicated Support Professional can assist with your
request. Please be advised that contacting phone support will be a charged
call. However, if you are simply requesting a hotfix be sent to you and no
other support then charges are usually refunded or waived.
To obtain the phone numbers for specific technology request please take a
look at the web site listed below.
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
Hope the above information helpful, if you have any further issue, please
let me know. I am here waiting for your updates.
Best regards,
Charles Yang (MSFT)
Microsoft CSS Online Newsgroup Support
Get Secure! - www.microsoft.com/security
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