Re: Shadow user seesions via Terminal Server Manager

I have no clue how that could have worked! Obviously it did but I have never
heard of it. On the XP machine go into Help and in the right hand panel top
of screen look at Invite friend for Remote Assistance.

--
Frank McCallister SBS MVP
COMPUMAC
"BA" <BA@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4622F7B4-4ACA-4A80-BDF9-836848318CA2@xxxxxxxxxxxxxxxx
>I think perhaps you misunderstand my post; a user on a third machine is
> shadowing the session, but they were doing so from TSM on the SBS server
> by
> using the "remote control" option which is built into the app. This did
> indeed work; we used it for many months. I was not the one who originally
> set
> this up; all I know is that at some point during our watch, it stopped
> working. I used to be able to list all the machines, expand the list and
> shadow the sessions via TSM; the list of machines is still there, but now
> all
> I get is "You could not be authenticated on this server."
>
> Regardless, none of the methods noted in the tech bulletins work, either.
> That suggests there is something more to this than the obvious.
>
> The bottom line is that I want an outside vendor to be able to shadow
> sessions on XP Pro machines. We did this is the past, and I have no idea
> why
> it no longer works. VNC is not exactly secure, and buying licenses for
> PCAnywhere is a costly option.
>
> Any other ideas?
>
> BA
>
>
>
> "Frank McCallister SBS MVP" wrote:
>
>> You can't Shadow TS sessions on XP boxes, only on the Server itself. To
>> watch users on Workstations you need to use Remote assistance or a Third
>> party Web based product.
>>
>> --
>> Frank McCallister SBS MVP
>> COMPUMAC
>> "BA" <BA@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:34C43245-A3DB-443C-A5CA-C39C68CCD877@xxxxxxxxxxxxxxxx
>> >I am having a problem w/ shadowing user sessions via Terminal Server
>> >Manager,
>> > and the tech bulls do not help (and 1 is actually inaccurate).
>> >
>> > One of our customers runs SBS 2003, and they used Terminal Server
>> > Manager
>> > to
>> > allow a 3rd party software vendor to access and shadow user sessions
>> > (to
>> > watch them replicate errors). They would access the server, open TSM,
>> > click
>> > the user machine and then select "remote control." But for some reason,
>> > this
>> > has stopped working, even though RDP and RWW connections still work
>> > fine.
>> > Whenever I try to access any of the XP Pro workstations through TSM, I
>> > now
>> > get "You could not be authenticated on this server." I have admin
>> > rights
>> > on
>> > every box in the network.
>> >
>> > Tech bull 320191 doesn't work; when I enter "shadow #" (or "shadow
>> > rdp-tcp#xx") I get error code 7050, stating that the seesion is either
>> > disconnected or there is no user logged on (incorrect in both cases).
>> > Tech
>> > bull 278845 says to eliiminate the -console parameter, but when you do
>> > that,
>> > you are forced to login--thus knocking the user off (which means you
>> > cannot
>> > shadow the session). I followed the steps in tech bull 232792, but this
>> > had
>> > no effect; in any event, Domain Admins already had full control
>> > permissions.
>> > I also read tech bull 281307; the machines are indeed listed in TSM,
>> > but I
>> > can't connect to any of them other than the server I am already on.
>> >
>> > How can I restore the ability to shadow user sessions via TSM? More
>> > specifically, what are the necessary permissions/settings for accessing
>> > machines remotely via the TSM? All of the lit I've read on TS is
>> > oreinted
>> > toward setting up a thin-client network, something we won't be doing,
>> > and
>> > in
>> > any event, can't be done on a SBS 2003 server.
>> >
>> > Any assistance you can offer is much appreciated.
>> >
>> > BA
>> >
>>
>>
>>


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