RE: OWA users can not open mail

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Dear Yerry
Can I install Exchange Sp1 on top of a swedish SBS 2003?
Askes Per B

"Jerry zhao (MSFT)" wrote:

> Hi,
>
> Thank you for the post.
>
> From the description, I understand that your issue is that when you try to
> view the emails in the OWA, Its content does not show up. If I'm off base,
> please let me know.
>
> First of, please check the message format configuration of your Exchange
> Server. To view this configuration information in Exchange Server 2003:
>
> 1. In Exchange System Manager, expand "Global Settings" and then click
> "Internet Message Formats".
>
> 2. In the right pane, double-click the default message format to open the
> properties window,.
>
> Then compare the setting in each tab with the configuration in those
> working servers. If there is any difference, please correct it.
>
> If this does not help, please help me collect the following information for
> further troubleshooting:
>
> 1. Re-run the CEICW and see if here is any change?
>
> 2. Are there any event logs related to this issue?
>
> 3. Please capture a screenshot and post it in the newsgroup.
>
> 4. Does this issue happen on all of the client PCs / for all the user
> accounts?
>
> 5. What is your version of SBS server and exchange server? What is the
> system platform of the clients?
>
> 6. Does the issue occur when they use OWA Basic when users logon the OWA?
>
> 7. Does OWA work internally?
>
> 8. Is Exchange 2003 SP1 installed?
>
>
> If you have any concern on this thread, I am glad to be of further
> assistance. We look forward to hearing from you.
>
> Best regards,
>
> Jerry Zhao (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
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>
>
>
>
.

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