Re: Server off line - No reason

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Dave, thank you getting back to me.

The server is VERY secure, but even if it were not, pushing the power switch
would cause the server to shut down the o/s first (good Compaq
configuration). Beside, Compaq servers have in/out push buttons, and the
buttons is always in.

I thought of the APC, and have disconnecting tonight.

Overheating - the server room is a bit warm, but the power supplies never
reach above 86'F (again Compaq has software that tells me so), which I know
is a bit warm, so I have a BIG TURBO fan running directly in front of server
while new A/C unit is being installed). Compaq also log that into the event
log which is not the case.

The only thing added was a new internal raid card (which is attatched to the
external storage unit) , but the problem was present before and after this
card was installed.

Thank for the input



--
Sal Candela


"Dave Nickason [SBS MVP]" wrote:

> The first thing I would do is to unplug the serial connection between the
> APC's and the server - that way, there's no way something APC related can be
> initiating a shutdown. Even with the redundancy, if one APC tells the
> server to shut down, it will. But it should do it in an orderly fashion,
> not generating an unexpected shutdown message.
>
> Overheating is another possibility. I don't know enough about Compaq to
> know if the server would log an event in that case or not, but it should be
> fairly obvious if the server is overheating - check the fans and ventilation
> in the area, and make sure the room temperature is OK. I know that my Dell
> will shut down if a thermal sensor detects that it's too hot, so you could
> check the Compaq diagnostics to see if it's something like that - a failed
> sensor will do it as well as actual heat.
>
> These problems always sound like hardware to me, but you could check your
> 3rd party programs to see if there's anything that could initiate a
> shutdown. I can't imagine what it would be, though, and if you did have
> something, it seems you'd be aware of it. I guess you could try stopping
> the 3rd party stuff one at a time to see if the problem goes away, but again
> I don't know what software would initiate a server shutdown for no apparent
> reason.
>
> Does anyone have access to the server? It could be a wiseguy, or I've been
> known to shut a server down accidentally when I meant to log off (The users
> love that). If you suspect wandering fingers, you could go into control
> panel/power and set it the action for a push of the power button to "do
> nothing."
>
>
> "Sal Candela" <SalCandela@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:E78BF51F-A365-4B11-BCB3-58859A9E9942@xxxxxxxxxxxxxxxx
> > Hello community. I am having the following problem. Any help will be
> > great!
> >
> > First about my server:
> >
> > Compaq 6000 with three independent redundent power seupplies, each with
> > its
> > own APC Smart 1400 UPS. I have two Xeon III processors, and run 3200 MB
> > ram.
> > The server has 18 hard drives that are configured into raid 5 arrays, with
> > the operating system being mirrored. I have the SBS 2003, reguler (no ISA
> > or
> > SQL). I use the SBS UPS softeware (not the APC Version).
> >
> > Problem:
> >
> > In the last few weeks I have had the server just power off with no event
> > in
> > the event log or errors in the Compaq logs. The server power switch is on,
> > but the server is shut down. I have no power spikes (the server did not
> > power
> > down), nor can anyone "pull the plug" from the 3 power supplies.
> >
> > The server may be up for days (at the most) without it happening or only
> > hours and the event will re-occur without any warnings.
> >
> > I thought the problem was Diskeeper (Ver 9), which I disabled, but the
> > problem has re-occored since then.
> >
> > I ran a test of the memory last night, and the Compaq dia did find a bad
> > memory stick, which I replaced, but the server has again "shut-down".
> >
> > To restart the server, I just hit the power switch, and the server will
> > come
> > up. When I log in, it states that the shut-down was "unexcepted", with no
> > error codes, etc.
> >
> > Has anyone come across this before ? Any ideas?
> >
> > --
> > Sal Candela
>
>
>
.

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