RE: ActiveSync, Smartphone, and Small Business Server

Hi Jerry,

Here is some additional info. Using the same domain computer, I logged on
as the domain administrator. Then I attached the smartphone and set up a new
server based partnership. I got a sync error ( for the server part of the
sync) when attached to the local computer, but didn't track that down because
when I detached the smart phone, I was able to sync with no errors to the
exchange server via GPRS. Now the admin account had about 40+ emails sitting
in the inbox from about 9 months ago up to a couple from today. I had also
copied in about 100 contacts from the shared contacts to the admins personal
contacts to make sure that contacts were syncing.

Anyway, after syncing 'successfully' via GPRS, I had 14 emails in the inbox
and no contacts on the smartphone. And the emails that were downloaded were
from a period of about 3 weeks in late feburary and early march (but not all
from this period - just most). Also interesting, is that the smartphone says
"synching 40 of 40 messages".

So I went back to the server, opened IE and I logged on to the
http://servername/exchdav/administrator/Microsoft-Active-Sync/PocketPC
directory (File, open, Open as web folder) and I deleted the GUID folder in
order to reset the server state information for the device. The next time I
logged on, I got the message that there was a critical error and that the
phone would redownload all the information the next time it logged on. Well,
as before, the information was incomplete. I received the exact same
information to the phone.

But wait there is more, I could send email from the account fine via the
GPRS modem and exchange. However the test email that I sent back to the
admin account (from an external acct) went to exchange fine, but the
smartphone didn't download it.

Also, I was able to delete emails from the admin account on the smartphone
and see them successfully be deleted on the server.

When I looked at the Activesync log off the smart phone of a sync where I
didn't change anything, I find some interesting bits. (Note that I have been
following the troubleshooitng steps in the Microsoft Support webcast done on
March 24 2004 that has a transcript and corresponding powerpoint
presentation with examples of good log files. -- these are both availabe
at: http://support.microsoft.com/default.aspx?scid=kb;en-us;836024)
Here is a summary of the interaction:

client -> FolderSync cmd (with Sync Key(SK))
server -> FolderSync (status=1, changes.count=0, same SK)
client -> GetItemEstimate (requesting contacts (filtertype=0), calendar
(filtertype=6), email (filtertype=0))
server -> GetItemEstimate (requesting contacts (Estimate=200), calendar
(Estimate=0), email (Estimate=40))
client -> Sync (class=contacts, windowsize=100, truncations=4,
rftruncation=4, conflict=1)
server -> Sync (class=contacts, status=1)
client -> Sync (class=email, windowsize=100, deleteasmoves, getchanges,
filtertype=0, truncation=9, conflict=1)
server -> Sync (class=email, status=1)

That is it! I never see an Add command come down from the server.

It looks to me like the server is "acking" back to the Synch requests with
status 1 (OK). But in the example log files, the sync command from the
server returns an ADD command with corresponding email data. So, Is my the
client sync command malformed? I notice that the filters and truncation
settings seem to be different on mine than in the example. Everything seems
to look ok and there are no errors.

Lastly, When I looked at the IIS logs of a sync where I didn't change
anything, I can see the POST messages that contain the following strings:

.... Sync&Log=V2TCoSSC:0A0C0D0FS....

which apparently means that it is synching zero contacts. And then also:

.... Sync&Log=V2TEmSSC:0A0C0D0FS....

which apparently means that it is a regular sync that is synching zero
messages.

Thanks for any assistance, this is really puzzling me.

Dave



"Jerry zhao (MSFT)" wrote:

> Hi Dave,
>
> Thanks for your update.
>
> Please take your time to perform the test and we will always be here for
> your assistance.
>
> Best regards,
>
> Jerry Zhao (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
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