Re: Clients Stuck in " Applying Computer Settings"
- From: "Chad A. Gross [SBS MVP]" <chad.gross@xxxxxxxxxxxxxxxxxxxxxxx>
- Date: Mon, 25 Apr 2005 12:42:49 -0500
There's a lot of reasons I like Trend. First - I have a long history with
them, going back to the SBS 4.5 days. Second, I'm a firm believer that they
represent the best overall value for our customers in an A/V solution.
Third, I've been able to develop several personal contacts within Trend -
which gives me more of a relationship with them. Last - in all of the years
I've been using Trend - the 2.594 pattern update is the first Trend issue to
ever affect me or my customers. And we have several clients who are running
Symantec A/V - because they were running that when we acquired them as
customers. Even though the number of Symantec customers we have represent a
small percentage of our client base (~5%), I've spent WAY more time on the
phone with Symantec tech support and fighting weird issues with Symantec
than I've ever spent with Trend. As a matter of fact, in 6 years - I'm
pretty sure this is the first time I've had to face *any* support issue with
Trend . . .
Having said that - have I pinged my contacts at Trend regarding this issue?
You betcha. No one is infallable - but events like this are unacceptable.
I just hope this doesn't happen again as I truly like Trend and do not want
to have to go through moving customers to another solution . . .
--
Chad A. Gross - SBS MVP
SBS ROCKS!
www.msmvps.com/cgross
www.gosbs.org
Andrew H wrote:
> Why are you all so fond of Trend if they keep doing this to you? Simple to
> install and maintain maybe, but I've seen multiple posts
> over the years of Trend doing something which caused 3 days of chaos
> out in the field. I had something like this 5 years ago with CA if I
> recall correcly.
>
> "Les Connor [SBS Community Member - SBS MVP]"
> <les.connor@xxxxxxxxxxxx> wrote in message
> news:O8u6xzESFHA.3288@xxxxxxxxxxxxxxxxxxxxxxx
>> About a week to 10 days ago, there was similar behaviour - not as
>> widespread, and it seemed to correct itself.
>>
>> --
>> Les Connor [SBS Community Member - SBS MVP]
>> -----------------------------------------------------------
>> SBS Rocks !
>>
>>
>> "Marcio Watanabe" <Marcio@xxxxxxxxxx> wrote in message
>> news:fvpk611865uhdm25eg19k30vvjcj564v65@xxxxxxxxxx
>>> "Chad A. Gross [SBS MVP]" <chad.gross@xxxxxxxxxxxxxxxxxxxxxxx>
>>> wrote:
>>>> DEFINITELY Trend pattern file 2.594. Rollback to a previous
>>>> pattern file and you should be good to go.
>>>
>>> If it's caused by Trend, it was earlier than that. I first got a
>>> report of this problem on Wednesday. Client was running pattern
>>> file 2.576. The interesting thing with this problem is that it only
>>> happens with a few computers (and one server), and even with these
>>> few computers, it only happens occasionally as most of the times I
>>> can't replicate the problem.
.
- References:
- Clients Stuck in " Applying Computer Settings"
- From: jim
- Re: Clients Stuck in " Applying Computer Settings"
- From: Chad A. Gross [SBS MVP]
- Re: Clients Stuck in " Applying Computer Settings"
- From: jim
- Re: Clients Stuck in " Applying Computer Settings"
- From: Chad A. Gross [SBS MVP]
- Re: Clients Stuck in " Applying Computer Settings"
- From: Les Connor [SBS Community Member - SBS MVP]
- Re: Clients Stuck in " Applying Computer Settings"
- From: Andrew H
- Clients Stuck in " Applying Computer Settings"
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