RE: Remote Access setup problem

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Hello Torrey,

Thank you for posting to the SBS Newsgroup.

I understand that you failed to run the Remote Access Wizard, and the error
code in the rras log is 800703eb.

I would like to gather some information from you for research.

1. Did this issue happen before? Did you install any software recently,
like Windows 2003 Server SP1? If so, please uninstall it as we have seen
similar RRAS issues caused by Windows Server 2003 SP1.

2. How many modems have being attached to the SBS 2K3 Server? Please
following the steps below:

a. Unattached all modems from the SBS server.

b. Open Device Manager | Modem, delete all modems.

c. Open Control Panel, double click Phone and Modem Options, click Modems
tab, delete all modems, and then click OK.

d. Reboot the machine.

e. Attach all modems to the SBS server

f. Open Control Panel, double click Phone and Modem Options, click Modems
tab, and then click Add button to add modems one by one.

g. Reconfigure RRAS settings to see if the problem is resolved

More Information regarding how to remove devices in Device Manager:

241257 Device Manager Does Not Display Devices Not Currently Present in
Windows
http://support.microsoft.com/??id=241257

3. Also, please check whether you have installed SQL logging options which
is an additional service for SQL server, if so, please remove it.

In the RRAS MMC, if the SQL server was listed and configured to accept
logging from RRAS. Please disabled the SQL server logging options and see
whether the problem is solved or not.

4. If all my suggestions do not work, please run "eventvwr", see whether
there is any relate issue, and paste to me.

Thanks for your time. I am looking forward to hearing from you soon.

Best regards,

Brandy Nee

Microsoft CSS Online Newsgroup Support

Get Secure! - www.microsoft.com/security

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