Re: Users, contacts , and distribution groups not showing up in Gl
- From: "Dave Nickason [SBS MVP]" <gwdibble@xxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 6 Apr 2005 11:13:45 -0400
At least in theory, the users should be able to use the contacts and DLs by
entering their correct smtp addresses even if they don't appear in the GAL.
And, in any case where there's a big user impact, IMO the cost of a call to
PSS is justified. My guess is that we're both going to be irritated and/or
embarrassed when we see how simple the solution is.
It never occurred to me until now that you may not be running Exchange SP1.
Are you? If not, that would be one thing you could do before you get out
your credit card and phone book (BTW PSS is 800-936-4900).
On the SP subject, see this article:
"Users do not appear in the Global Address List, users cannot connect to
their Exchange mailboxes, event ID 8331 is logged, and e-mail names cannot
be resolved in Exchange Server 2003"
http://support.microsoft.com/default.aspx?scid=kb;en-us;837444
"DWordenJr" <DWordenJr@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:7E9AB2F4-DB4B-4959-88C9-2511B6C80F98@xxxxxxxxxxxxxxxx
>I know we running out of things to check here. I deleted the group and
> re-created it using the server manager console. I checked for office
> updates
> on 3 on my workstations, two were up to date. one had one update. Still no
> go. No distribution group, NONE of my contaces show up and my two newest
> users (two weeks old) still do not show up in the GAL. I really really
> need
> some help with this. People are getting really upset with me becouse of
> how
> long this is taking. What do I do now.
>
> "Dave Nickason [SBS MVP]" wrote:
>
>> Are you current with the Office SP and all other patches from Office
>> Update?
>> I don't know what else could cause this. I'd install all available
>> Outlook
>> patches on one of your machines and see if that fixes it.
>>
>> The Download Address Book command from Outlook Tools -> Send and receive
>> menu should update the GAL on the local machine right away - if it's not
>> doing so, is an error generated either on the desktop or the server?
>>
>>
>> "DWordenJr" <DWordenJr@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:55D788AB-44F4-4230-9AE9-C62C51111C6F@xxxxxxxxxxxxxxxx
>> > OK, Ichecked the ESM and ALL of the users and distribution groups show
>> > up
>> > under the preview under properties for the default global address book.
>> > So,
>> > does that mean anything. I mean in Exchange working right and outlook
>> > is
>> > messed up on ALL my workstations?
>> >
>> > "Dave Nickason [SBS MVP]" wrote:
>> >
>> >> First things first - I wouldn't delete anything yet, other than the
>> >> original
>> >> distribution group for test purposes. Are you creating the new users
>> >> and
>> >> groups from the Server Management Console? Outside of the GAL issue,
>> >> is
>> >> everything working normally?
>> >>
>> >> Here's what I would do to try and narrow down the problem to either AD
>> >> or
>> >> Exchange. I'd create a new user from scratch using the console
>> >> wizard.
>> >> See
>> >> if you can log into the domain from a workstation using the test user
>> >> account, and see if you can log into OWA. If so, that seems to rule
>> >> out
>> >> AD
>> >> and point to a problem with your GAL not updating properly.
>> >>
>> >> FWIW, if you create a user with the Add User wizard, you should
>> >> immediately
>> >> be able to see the new user in the GAL as viewed through Exchange
>> >> System
>> >> Manager. Go to ESM and drill down through Recipients -> All Global
>> >> Address
>> >> Lists to Default Global Address list, r-click, Properties and click
>> >> Preview.
>> >> The new user should appear in the GAL preview.
>> >>
>> >>
>> >>
>> >>
>> >> "DWordenJr" <DWordenJr@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> news:FCEDB08B-C204-4727-89C9-FA3D15CDD742@xxxxxxxxxxxxxxxx
>> >> > First, Thank you very much for your reply, I am really glad to see
>> >> > this
>> >> > comminity is working so well.
>> >> >
>> >> > Ya, I checked all those things ( Univeral distribution group, e-mail
>> >> > address, etc.). I can't figure this out. I will try deleting the
>> >> > group
>> >> > and
>> >> > re-create it. But the new users and contacts are NOT showing up
>> >> > either.
>> >> > What
>> >> > do you think I should do about those. Delete all of them and
>> >> > re-create
>> >> > them?
>> >> >
>> >> > "Dave Nickason [SBS MVP]" wrote:
>> >> >
>> >> >> How are you creating the distribution group? From the Server
>> >> >> Managment
>> >> >> Console -> Distribution Groups? Try the wizard accessed from
>> >> >> there.
>> >> >>
>> >> >> When you go into the group's properties, I see you've verified that
>> >> >> the
>> >> >> group is not hidden, but does it have an appropriate e-mail address
>> >> >> (alias@xxxxxxxxxxxxxx or whatever)? Set as a universal
>> >> >> distribution
>> >> >> group?
>> >> >> I know this is basic stuff you've probably already checked, but I
>> >> >> can't
>> >> >> think of anything that would cause this. I guess at this point I'd
>> >> >> delete
>> >> >> the existing group and start over again with the wizard.
>> >> >>
>> >> >> FWIW, this type of change should show up fairly quickly - even in
>> >> >> cached
>> >> >> mode, by the next day. Even before the group shows up in the GAL
>> >> >> on a
>> >> >> client PC, you should be able to address e-mail to it if you know
>> >> >> the
>> >> >> alias.
>> >> >>
>> >> >>
>> >> >> "DWordenJr" <DWordenJr@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> >> news:0716EB3C-087B-4A71-923B-325787584573@xxxxxxxxxxxxxxxx
>> >> >> > Hello all.
>> >> >> > I am trying to setup a new Distribution group on my small biz
>> >> >> > server
>> >> >> > 2003.
>> >> >> > I
>> >> >> > created the contacts and created the ditribution group. I added
>> >> >> > the
>> >> >> > contacts
>> >> >> > to the distribution group. None of them show up in the Global
>> >> >> > address
>> >> >> > book.
>> >> >> > Not the contacts nor the ditribution group.
>> >> >> >
>> >> >> > I created them 2 weeks ago, so they should have replicated by
>> >> >> > now. I
>> >> >> > am
>> >> >> > NOT
>> >> >> > using cached exchange mode AND I went to send and recieve ->
>> >> >> > download
>> >> >> > address
>> >> >> > book. I checked the properties of all the objects, and hide from
>> >> >> > exchane
>> >> >> > address list is NOT checked. I am at a loss. If anyone has any
>> >> >> > ideas
>> >> >> > please
>> >> >> > let me know.
>> >> >> >
>> >> >> > DW
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>
.
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