RE: Faulting application ntbackup.exe version 5.2.3790.70

Hi Bill,

I think we have isolated the problem. Its seems that one of the network
shares lets say the mapped drive O:\ is the job that fails all the time. Even
if I start the job manually it fails after a very shoort time.

The job in question is incremental and is set to replace the current file.
The job is also schduled for Mon, Tues, Wed, Thurs @ 2:01am, and a seperated
job for a full backup on Friday.

Also note the server (sbs2003) which is running the ntbackup.exe program is
not the server which the data is stored. The other server (w2k server) has
both shares user (4.7GB) and company (1.02GB). I have also set the regional
time and date on both servers as (English (irish)) as they where set with
different regional settings. Note this has not improved things.

Below is the error in the event log, also the data that fails to backup is
the users share;


Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 05/04/2005
Time: 09:36:37
User: N/A
Computer: DFISBS-PDC03
Description:
Faulting application ntbackup.exe, version 5.2.3790.70, faulting module
ntdll.dll, version 5.2.3790.0, fault address 0x00008787.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6e 74 62 ure ntb
0018: 61 63 6b 75 70 2e 65 78 ackup.ex
0020: 65 20 35 2e 32 2e 33 37 e 5.2.37
0028: 39 30 2e 37 30 20 69 6e 90.70 in
0030: 20 6e 74 64 6c 6c 2e 64 ntdll.d
0038: 6c 6c 20 35 2e 32 2e 33 ll 5.2.3
0040: 37 39 30 2e 30 20 61 74 790.0 at
0048: 20 6f 66 66 73 65 74 20 offset
0050: 30 30 30 30 38 37 38 37 00008787

Hope to hear from your soon.


Regards

Aaron

"Bill Peng [MSFT]" wrote:

> Hi Aaron,
>
> Thank you for your feedback. Please go ahead to test whether the problem persists after you separate the
> job.
>
> Keep in touch!
>
> Bill Peng
> MCSE 2000, MCDBA
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so that others may learn and
> benefit from your issue.
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> --------------------
> >Thread-Topic: Faulting application ntbackup.exe version 5.2.3790.70
> >thread-index: AcU5KIO2fr9lRKATTjOeTSVUJNqiBQ==
> >X-WBNR-Posting-Host: 82.141.230.113
> >From: =?Utf-8?B?QWFyb24gKGlyZWxhbmQp?= <Aaronireland@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >References: <7A38082D-CCDB-4192-9922-1C1B68C72F1B@xxxxxxxxxxxxx> <wLA8jLQMFHA.3628
> @TK2MSFTNGXA03.phx.gbl> <BFE4EC6F-9D60-468C-BEA8-21D67E9B0CD0@xxxxxxxxxxxxx>
> <uJ6LrodNFHA.1396@xxxxxxxxxxxxxxxxxxxxx> <C8C4C188-DFEE-49BC-A49E-C20AA8802142
> @microsoft.com> <5VPj83rNFHA.2336@xxxxxxxxxxxxxxxxxxxxx> <31C7592D-D837-4AEF-9E40-
> 37E3CF59A172@xxxxxxxxxxxxx> <dVBI1GOOFHA.964@xxxxxxxxxxxxxxxxxxxxx>
> >Subject: RE: Faulting application ntbackup.exe version 5.2.3790.70
> >Date: Mon, 4 Apr 2005 08:11:02 -0700
> >Lines: 347
> >Message-ID: <566FCDE8-4FA3-4367-9158-310446AAFB99@xxxxxxxxxxxxx>
> >MIME-Version: 1.0
> >Content-Type: text/plain;
> > charset="Utf-8"
> >Content-Transfer-Encoding: 7bit
> >X-Newsreader: Microsoft CDO for Windows 2000
> >Content-Class: urn:content-classes:message
> >Importance: normal
> >Priority: normal
> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >Newsgroups: microsoft.public.windows.server.sbs
> >Path: TK2MSFTNGXA03.phx.gbl
> >Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windows.server.sbs:159736
> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.1.29
> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >
> >Hi Bill,
> >
> >Thank you very much for all your help over the past week. I am certain that
> >the failures where to do with overloading the jobs. The job that was causing
> >the trouble was trying to back up a netowrk share that is 1GB and also the
> >information store on exchange server 2003 that is 6GB. I have created
> >seperate jobs now and schduled them to run at different times.
> >
> >I will post back tomorrow and let you know how it went.
> >
> >Kind Regards
> >
> >Aaron Browne
> >IT Administrator (Ireland)
> >
> >"Bill Peng [MSFT]" wrote:
> >
> >> Hi Aaron,
> >>
> >> Thank you for posting back.
> >>
> >> Based on my research, I'm not able to find a limit of the NTBackup jobs running simultaneously.
> However, I
> >> do not recommend you to run multiple backup jobs at the same time. It will either lower the server's
> >> performance, or increase backup failure rate.
> >>
> >> If you have further update, please feel free to post back.
> >>
> >> Bill Peng
> >> MCSE 2000, MCDBA
> >> Microsoft CSS Online Newsgroup Support
> >>
> >> Get Secure! - www.microsoft.com/security
> >> =====================================================
> >> When responding to posts, please "Reply to Group" via your newsreader so that others may learn and
> >> benefit from your issue.
> >> =====================================================
> >> This posting is provided "AS IS" with no warranties, and confers no rights.
> >>
> >> --------------------
> >> >Thread-Topic: Faulting application ntbackup.exe version 5.2.3790.70
> >> >thread-index: AcU2wQYq2AfPtAb5SFCQF647pLDGkA==
> >> >X-WBNR-Posting-Host: 82.141.230.113
> >> >From: =?Utf-8?B?QWFyb24gKGlyZWxhbmQp?= <Aaronireland@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >> >References: <7A38082D-CCDB-4192-9922-1C1B68C72F1B@xxxxxxxxxxxxx> <wLA8jLQMFHA.3628
> >> @TK2MSFTNGXA03.phx.gbl> <BFE4EC6F-9D60-468C-BEA8-21D67E9B0CD0@xxxxxxxxxxxxx>
> >> <uJ6LrodNFHA.1396@xxxxxxxxxxxxxxxxxxxxx> <C8C4C188-DFEE-49BC-A49E-C20AA8802142
> >> @microsoft.com> <5VPj83rNFHA.2336@xxxxxxxxxxxxxxxxxxxxx>
> >> >Subject: RE: Faulting application ntbackup.exe version 5.2.3790.70
> >> >Date: Fri, 1 Apr 2005 05:45:11 -0800
> >> >Lines: 272
> >> >Message-ID: <31C7592D-D837-4AEF-9E40-37E3CF59A172@xxxxxxxxxxxxx>
> >> >MIME-Version: 1.0
> >> >Content-Type: text/plain;
> >> > charset="Utf-8"
> >> >Content-Transfer-Encoding: 7bit
> >> >X-Newsreader: Microsoft CDO for Windows 2000
> >> >Content-Class: urn:content-classes:message
> >> >Importance: normal
> >> >Priority: normal
> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >> >Newsgroups: microsoft.public.windows.server.sbs
> >> >Path: TK2MSFTNGXA03.phx.gbl
> >> >Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windows.server.sbs:159028
> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.1.29
> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >> >
> >> >Hi Again,
> >> >
> >> >Thank you for your speedy reply. How many backups can run together?
> >> >I have two jobs set to run at the same time.
> >> >
> >> >Aaron
> >> >
> >> >"Bill Peng [MSFT]" wrote:
> >> >
> >> >> Hi Aaron,
> >> >>
> >> >> Thank you for the update.
> >> >>
> >> >> First of all, please double-check whether the exact error message is "The backup files contain
> >> nrecognized
> >> >> data and cannot be used". If not, please let me know the exact error message,
> >> >>
> >> >> Then, please collect the logs for me again.
> >> >>
> >> >> a) Go to C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft
> \Windows
> >> NT
> >> >> \NTBackup\data folder.
> >> >> b) Use Notepad to open the backupxx.log file and post the content of the file here.
> >> >> c) Open %windir%\tasks.
> >> >> d) Click Advanced menu and click View Log.
> >> >> e) Please post the content of the SchedLgU.txt here.
> >> >>
> >> >> Then, please open the Backup Scheduled Task's properties. In the Run box, add /um at the end of
> the
> >> >> command. Test the backup again.
> >> >>
> >> >> At last, please map the network shared folder to a local drive and test the issue again.
> >> >>
> >> >> Thank you for your time.
> >> >>
> >> >> Please let me know the outcome and I look forward to your update.
> >> >>
> >> >> Bill Peng
> >> >> MCSE 2000, MCDBA
> >> >> Microsoft CSS Online Newsgroup Support
> >> >>
> >> >> Get Secure! - www.microsoft.com/security
> >> >> =====================================================
> >> >> When responding to posts, please "Reply to Group" via your newsreader so that others may learn
> and
> >> >> benefit from your issue.
> >> >> =====================================================
> >> >> This posting is provided "AS IS" with no warranties, and confers no rights.
> >> >>
> >> >> --------------------
> >> >> >Thread-Topic: Faulting application ntbackup.exe version 5.2.3790.70
> >> >> >thread-index: AcU2rJyGndSC3XZMSFKi4/3LL5VC4A==
> >> >> >X-WBNR-Posting-Host: 82.141.230.113
> >> >> >From: =?Utf-8?B?QWFyb24gKGlyZWxhbmQp?= <Aaronireland@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >> >> >References: <7A38082D-CCDB-4192-9922-1C1B68C72F1B@xxxxxxxxxxxxx> <wLA8jLQMFHA.3628
> >> >> @TK2MSFTNGXA03.phx.gbl> <BFE4EC6F-9D60-468C-BEA8-21D67E9B0CD0@xxxxxxxxxxxxx>
> >> >> <uJ6LrodNFHA.1396@xxxxxxxxxxxxxxxxxxxxx>
> >> >> >Subject: RE: Faulting application ntbackup.exe version 5.2.3790.70
> >> >> >Date: Fri, 1 Apr 2005 03:19:03 -0800
> >> >> >Lines: 709
> >> >> >Message-ID: <C8C4C188-DFEE-49BC-A49E-C20AA8802142@xxxxxxxxxxxxx>
> >> >> >MIME-Version: 1.0
> >> >> >Content-Type: text/plain;
> >> >> > charset="Utf-8"
> >> >> >Content-Transfer-Encoding: 7bit
> >> >> >X-Newsreader: Microsoft CDO for Windows 2000
> >> >> >Content-Class: urn:content-classes:message
> >> >> >Importance: normal
> >> >> >Priority: normal
> >> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >> >> >Newsgroups: microsoft.public.windows.server.sbs
> >> >> >Path: TK2MSFTNGXA03.phx.gbl
> >> >> >Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windows.server.sbs:158995
> >> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.1.29
> >> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >> >> >
> >> >> >Hi Bill,
> >> >> >
> >> >> >Will at least some of them worked. I am seeing blank logs and also get the
> >> >> >error "The backup files contain unrecognized data and cannot be used". I have
> >> >> >a feeling the software is not patch properley. Any ideas. I have done the
> >> >> >below;
> >> >> >
> >> >> >reset the password in the NTBackup program
> >> >> >Added the admin account to the local backup operator group
> >> >> >and everything else. It did improve because some backups completed. I can
> >> >> >confirm that it is the incrementals that are failing. would it be anything
> >> >> >got to do with the information store.
> >> >> >
> >> >> >Regards
> >> >> >
> >> >> >Aaron
> >> >> >
> >> >> >"Bill Peng [MSFT]" wrote:
> >> >> >
> >> >> >> Hi Aaron,
> >> >> >>
> >> >> >> Thank you for the update.
> >> >> >>
> >> >> >> This issue seems to be a backup user issue.
> >> >> >>
> >> >> >> 1. Please open the backup task from Scheduled Tasks.
> >> >> >> 2. In the Run as box, make sure that you're using the domain admin. Then, click Set password
> and
> >> key
> >> >> in
> >> >> >> your domain admin's password.
> >> >> >> 3. To isolate the root cause, please also test whether you're able to backup only 1 network
> >> directory.
> >> >> >>
> >> >> >> [Note] Please put the domain admin to the server's local backup operators group.
> >> >> >>
> >> >> >> If you have any update, please feel free to post back.
> >> >> >>
> >> >> >> Bill Peng
> >> >> >> MCSE 2000, MCDBA
> >> >> >> Microsoft CSS Online Newsgroup Support
> >> >> >>
> >> >> >> Get Secure! - www.microsoft.com/security
> >> >> >> =====================================================
> >> >> >> When responding to posts, please "Reply to Group" via your newsreader so that others may learn
> >> and
> >> >> >> benefit from your issue.
> >> >> >> =====================================================
> >> >> >> This posting is provided "AS IS" with no warranties, and confers no rights.
> >> >> >>
> >> >> >> --------------------
> >> >> >> >Thread-Topic: Faulting application ntbackup.exe version 5.2.3790.70
> >> >> >> >thread-index: AcU11TFEM+ygKO/wQjCbs8dLQD6JHw==
> >> >> >> >X-WBNR-Posting-Host: 82.141.230.113
> >> >> >> >From: =?Utf-8?B?QWFyb24gKGlyZWxhbmQp?= <Aaronireland@xxxxxxxxxxxxxxxxxxxxxxxxx>
> >> >> >> >References: <7A38082D-CCDB-4192-9922-1C1B68C72F1B@xxxxxxxxxxxxx>
> <wLA8jLQMFHA.3628
> >> >> >> @TK2MSFTNGXA03.phx.gbl>
> >> >> >> >Subject: RE: Faulting application ntbackup.exe version 5.2.3790.70
> >> >> >> >Date: Thu, 31 Mar 2005 01:37:02 -0800
> >> >> >> >Lines: 634
> >> >> >> >Message-ID: <BFE4EC6F-9D60-468C-BEA8-21D67E9B0CD0@xxxxxxxxxxxxx>
> >> >> >> >MIME-Version: 1.0
> >> >> >> >Content-Type: text/plain;
> >> >> >> > charset="Utf-8"
> >> >> >> >Content-Transfer-Encoding: 7bit
> >> >> >> >X-Newsreader: Microsoft CDO for Windows 2000
> >> >> >> >Content-Class: urn:content-classes:message
> >> >> >> >Importance: normal
> >> >> >> >Priority: normal
> >> >> >> >X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.0
> >> >> >> >Newsgroups: microsoft.public.windows.server.sbs
> >> >> >> >Path: TK2MSFTNGXA03.phx.gbl
> >> >> >> >Xref: TK2MSFTNGXA03.phx.gbl microsoft.public.windows.server.sbs:158561
> >> >> >> >NNTP-Posting-Host: TK2MSFTNGXA03.phx.gbl 10.40.1.29
> >> >> >> >X-Tomcat-NG: microsoft.public.windows.server.sbs
> >> >> >> >
> >> >> >> >Hi Bill,
> >> >> >> >
> >> >> >> >I will place all your requested information below at the point where you
> >> >> >> >asked;
> >> >> >> >
> >> >> >> >I will reconfigure the schdules to run before midnight.
> >> >> >> >
> >> >> >> >Also will try the mapping of the shares to see if this will resolve the issue.
> >> >> >> >
> >> >> >> >Well done by the way. The steps helped me understand the NTBackup utility
> >> >> >> >more.
> >> >> >> >
> >> >> >> >Regards
> >> >> >> >
> >> >> >> >Aaron
> >> >> >> >
> >> >> >> >>Bill Peng [MSFT]" wrote:
> >> >> >> >
> >> >> >> >> Hi Aaron,
> >> >> >> >>
> >> >> >> >> Thank you for posting in the SBS newsgroup.
> >> >> >> >>
> >> >> >> >> To isolate the root cause of this issue, please collect the following info:
> >> >> >> >>
> >> >> >> >> 1. Did the issue happen only after midnight? Please temporary configure
> >> >> >> >> another Scheduled Task to ask the backup to launch before midnight and
> >> >> >> >> check the outcome.
> >> >> >> >>
> >> >> >> >> 2. Please copy and paste the backup script here for analyzing.
> >> >> >> >>
> >> >> >> >> a) Open C:\Documents and Settings\<username>\Local Settings\Application
> >> >> >> >> Data\Microsoft\Windows NT\NTBackup\data folder.
> >> >> >> >> b) Use Notepad to open the .bks file and post the content of the file here.
> >> >> >> >Backup_Daily_Company & Email.bks
> >> >> >> >\\Dfisbs2\company\
> >> >> >> >JET DFISBS-PDC03\Microsoft Information Store\First Storage Group\
> >> >> >> >
> >> >> >> >Daily_Backup_Users.bks
> >> >> >> >\\Dfisbs2\users\AislingWalsh\
> >> >> >> >\\Dfisbs2\users\AlisonRyan\
> >> >> >> >\\Dfisbs2\users\AllenDunne\
> >> >> >> >\\Dfisbs2\users\AnthonyCarrick\
> >> >> >> >\\Dfisbs2\users\CathyMG\Archives\
> >> >> >> >\\Dfisbs2\users\CathyMG\DFI Budget Campaigns\
> >> >> >> >\\Dfisbs2\users\CathyMG\DFI Newletter Contributions 2002 -\
> >> >> >> >\\Dfisbs2\users\CathyMG\DFI PR\
> >> >> >> >\\Dfisbs2\users\CathyMG\DFI Presentations\
> >> >> >> >\\Dfisbs2\users\CathyMG\Disability Legislation 2004 -\
> >> >> >> >\\Dfisbs2\users\CathyMG\Dormant Accounts 2005\
> >> >> >> >\\Dfisbs2\users\CathyMG\Equality Coalition 2004\
> >> >> >> >\\Dfisbs2\users\CathyMG\Health Service Reform 04 -\
> >> >> >> >\\Dfisbs2\users\CathyMG\Housing 03 -\
> >> >> >> >\\Dfisbs2\users\CathyMG\Mainstreaming Study Group 2004 -\
> >> >> >> >\\Dfisbs2\users\CathyMG\Martin\
> >> >> >> >\\Dfisbs2\users\CathyMG\Mental Health\
> >> >> >> >\\Dfisbs2\users\CathyMG\Social partnership 2004\
> >> >> >> >\\Dfisbs2\users\CathyMG\Temporary Files\
> >> >> >> >\\Dfisbs2\users\CathyMG\Training and Supports Scheme 2004 -\
> >> >> >> >\\Dfisbs2\users\ChiefExecutive\
> >> >> >> >\\Dfisbs2\users\JacintaDixon\
> >> >> >> >\\Dfisbs2\users\JoanneMccarthy\
> >> >> >> >\\Dfisbs2\users\JohnDolan\
> >> >> >> >\\Dfisbs2\users\KieranLoughran\
> >> >> >> >\\Dfisbs2\users\MartinNaughton\
> >> >> >> >\\Dfisbs2\users\MaryRedmond\
> >> >> >> >\\Dfisbs2\users\NoreenWoods\
> >> >> >> >\\Dfisbs2\users\Support Staff Meetings\
> >> >> >> >NB; there are more backups but lets just look at these ones.
> >> >> >> >
> >> >> >> >Want does the switch -\ do? NB the above backups are daily incrementals.
> >> >> >> >Each day the old incrementals are overwritten with the new incrementals.
> >> >> >> >> c) Open %windir%\tasks.
> >> >> >> >> d) Right click the scheduled task and click Properties.
> >> >> >> >> e) Please post the content in the Run text box here.
> >> >> >> >C:\WINDOWS\system32\ntbackup.exe backup "@C:\Documents and
> >> >> >> >Settings\Administrator\Local Settings\Application Data\Microsoft\Windows
> >> >> >> >NT\NTBackup\data\Daily_Backup_Users.bks" /n "daily_backup_incremental_1.bkf
> >> >> >> >created 22/03/2005 at 10:36" /d "Set created 22/03/2005 at 10:36" /v:yes
> >> >> >> >/r:no /rs:no /hc:off /m incremental /j "Daily_Backup_Users" /l:s /f
> >> >> >> >"D:\Backup Files\daily_backup_incremental_1.bkf"
> >> >> >> >
> >> >> >> >C:\WINDOWS\system32\ntbackup.exe backup "@C:\Documents and
> >> >> >> >Settings\Administrator\Local Settings\Application Data\Microsoft\Windows
> >> >> >> >NT\NTBackup\data\Backup_Daily_Company & Email.bks" /n
> >> >> >> >"daily_backup_incremental_2.bkf created 22/03/2005 at 10:44" /d "Set created
> >> >> >> >22/03/2005 at 10:44" /v:yes /r:no /rs:no /hc:off /m incremental /j
> >> >> >> >"Backup_Daily_Company & Email" /l:s /f "D:\Backup
> >> >> >> >Files\daily_backup_incremental_2.bkf"
> >> >> >> >>
> >> >> >> >> 3. Please collect the logs.
> >> >> >> >>
> >> >> >> >> a) Go to C:\Documents and Settings\<username>\Local Settings\Application
> >> >> >> >> Data\Microsoft\Windows NT\NTBackup\data folder.
> >> >> >> >> b) Use Notepad to open the backupxx.log file and post the content of the
> >> >> >> >> file here.
> >> >> >> >Backup Status
> >> >> >> >Operation: Backup
> >> >> >> >Active backup destination: File
> >> >> >> >Media name: "daily_backup_incremental_2.bkf created 28/03/2005 at 00:16"
> >> >> >> >
> >> >> >> >Backup of "company"
> >> >> >> >Backup set #1 on media #1
> >> >> >> >Backup description: "Set created 22/03/2005 at 10:44"
> >> >> >> >Media name: "daily_backup_incremental_2.bkf created 28/03/2005 at 00:16"
> >> >> >> >
> >> >> >> >Backup Type: Incremental
> >> >> >> >
> >> >> >> >Backup started on 28/03/2005 at 00:16.
> >> >> >> >Backup completed on 28/03/2005 at 00:16.
> >> >> >> >Directories: 1581
> >> >> >> >Files: 0
> >> >> >> >Bytes: 206,220
> >> >> >> >Time: 20 seconds
> >> >> >> >Backup of "DFISBS-PDC03\Microsoft Information Store\First Storage Group"
> >> >> >> >Backup set #2 on media #1
> >> >> >> >Backup description: "Set created 22/03/2005 at 10:44"
> >> >> >> >Media name: "daily_backup_incremental_2.bkf created 28/03/2005 at 00:16"
> >> >> >> >
> >> >> >> >Backup Type: Incremental
> >> >> >> >
> >> >> >> >Backup started on 28/03/2005 at 00:16.
> >> >> >> >Backup completed on 28/03/2005 at 00:17.
> >> >> >> >Directories: 2
> >> >> >> >Files: 9
> >> >> >> >Bytes: 47,186,802
> >> >> >> >Time: 14 seconds
> >> >> >> >
> >> >
> >> >
> >>
> >>
> >>
> >
>
>
>
.

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