Re: best way to recreate a mailbox
- From: "Gary Karasik" <gkarasik@xxxxxxx>
- Date: Sat, 2 Apr 2005 16:10:30 -0800
BPA is telling me that I have both Trend SMTP scanning and SMEX scanning,
and this is a duplication. I can't remember/find the setting for SMTP
scanning. Do you remember where it is?
Also, it's telling me that my VSI thread count is too low, but when I look
for more info, there is none. Do you know where the setting is for that?
GaryK
"Dave Nickason [SBS MVP]" <gwdibble@xxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:uTo9fX8NFHA.3076@xxxxxxxxxxxxxxxxxxxxxxx
> If you're working with PSS, I'd stick with their recommendations,
> especially if they've escalated your issue. The other thing is, there
> have been some changes in PSS recently, so please take advantage of any
> request to provide feedback about the quality of service (or request the
> e-mail address for the rep's boss if he doesn't offer it).
>
> A couple of comments: I wouldn't run eseutil or isinteg in the absence of
> something pointing you to that, unless PSS asks you to. However rarely,
> data loss can occur from running utilities against your Exchange
> databases. Plus, this doesn't seem like a database corruption issue -
> those generally log pretty good clues. I wonder if the defrag helping is
> coincidental - could stopping and restarting all the Exchange services
> produce the same result?
>
> I'd shut off diskkeeper for a couple of days in case that's involved - I
> don't have any reason to doubt diskkeeper in particular, but 3rd party
> programs on the exchange server are always suspect. On a related topic,
> I'd take a close look at your AV, particularly making sure all the
> appropriate files and processes are excluded. You could also check with
> your AV company for known issues, and disable background AV scanning of
> Exchange to see if that helps. (CA advised me to start background
> scanning after a long time where they recommended against it, but I see
> that the Best Practices Analyzer tool still points to performance issues
> caused by it).
>
> The Exchange Best Practices Analyzer will tell you if any of your AV
> settings are wrong, plus possibly some other useful info. You could run
> that, and I don't know any reason why it would interfere with anything
> you're doing with PSS.
>
> Are you running Exchange 2003 SP1? If not, I'd install it after checking
> with the PSS rep.
>
> When the information store fails to stop, does it log an error?
>
> Lastly, are you running Outlook 2003 in cached mode? If so, I'd disable
> cached mode at least temporarily. I initially had some fairly severe
> problems caused by cached mode. I'm seeing less and less as patches are
> released over Office Update. Also, I'm not all the way there yet, but I'm
> coming to the conclusion that upgraded versions of Outlook have cached
> mode problems, where clean installs do not. Either way, I'd disable
> cached mode to see if it makes any difference in your "requesting data..."
> situation.
>
> Whatever happens, please keep us posted.
>
> "Gary Karasik" <gkarasik@xxxxxxx> wrote in message
> news:%23LRs5x0NFHA.3492@xxxxxxxxxxxxxxxxxxxxxxx
>>> Is it a problem that might benefit from the collective wisdom of the NG?
>>
>> Well, since you asked....
>>
>> Client was recently switched from SBS 4.5 to 2003 Premium. Dell PE 2600
>> server, 2g RAM, 4xRAID 5 HDs, 20 XP/SP1 workstations, Office 2003. Paging
>> file is 3g split 2g on C: and 1g on D:. Both volumes are defragged every
>> night with Diskeeper.
>>
>> Every morning clients log in and start Outlook. About 20 minutes after
>> the first client has logged in, Outlook gets an exclamation point on the
>> tray icon that says, "Requesting data from the server." Outlook hangs and
>> won't show messages. This lasts for about 5 minutes. Sometimes only one
>> client hangs while others work fine, sometimes several clients hang while
>> others work fine, sometimes all clients hang. Problem gets progressively
>> worse through the morning. Problem goes away by itself a little after
>> noon, then system is fine all day.
>>
>> There's no evidence of Trojans or Viri.
>>
>> Problem recurs next morning. Problem always begins with one particular
>> user, but she's also always the first one in and working, so very likely
>> coincidental, but she's the one whose mailbox I want to recreate.
>>
>> Only workaround so far is to dismount the Mailbox Store (takes nearly
>> three minutes for the dismount to complete), do an offline defrag,
>> remount the store, then reboot. I have run ISINTEG/Alltests after every
>> offline defrag and no errors show. After the above workaround, the system
>> is fine all day until the next morning.
>>
>> There are no CPU-usage spikes apparent while the hanging occurs, nor are
>> there any event-log errors. Also, while the problem is occurring, the
>> Information Store service won't stop.
>>
>> There is also a problem, likely related, with Backup Exec. If Exchange is
>> selected for backup, the backup hangs; deselect Exchange components, and
>> the backup runs.
>>
>> Clearly something is happening overnight that's re-activating the
>> problem. I've only recently noticed the problem with Backup Exec (because
>> it sends a Backup Successful message out after the job times out), so I
>> haven't had a chance to try not running the backup to see if the problem
>> recurs. I've tried stopping the overnight Online Defrag, but the problem
>> still recurred. Also, I can't logically reconcile the idea that the
>> problem's being caused by the overnight backup with the fact that the
>> problem goes away by itself in the afternoons.
>>
>> We're talking to MS--that's another story (I'm not happy about paying
>> $245 to be outsourced to India and a group of people who REALLY don't
>> know the product; fortunately we finally got shuffled to someone
>> stateside who is competent), and we will try to recreate the entire
>> Exchange database over the weekend. We're also talking to Veritas about
>> the backup problem. They've also got us running PerfWiz to see what shows
>> up in the performance counters while the problems occurring.
>>
>> GaryK
>>
>> "Dave Nickason [SBS MVP]" <gwdibble@xxxxxxxxxxxxxxxxxxxxxx> wrote in
>> message news:eqt6CfwNFHA.568@xxxxxxxxxxxxxxxxxxxxxxx
>>> Hi Gary - I'd do the former. I think you'll be making more work for
>>> yourself if you delete the account, such as profile problems on the
>>> client PC.
>>>
>>>
>>>
>>> "Gary Karasik" <gkarasik@xxxxxxx> wrote in message
>>> news:O92hFuuNFHA.2964@xxxxxxxxxxxxxxxxxxxxxxx
>>>> Hi,
>>>>
>>>> I'm trouble-shooting an Exchange problem, and as one test I want to
>>>> recreate a user's mailbox. Before doing this I will export the user's
>>>> mail to a PST file, then, after recreating the mailbox, I will import
>>>> it into the new mailbox.
>>>>
>>>> Question is, What's the best way to do this? Delete the mailbox in
>>>> Exchange, then recreate it in Exchange, then associate it with the
>>>> user? Or delete the user account and mailbox, then recreate the user
>>>> account?
>>>>
>>>> GaryK
>>>>
>>>
>>>
>>
>>
>
>
.
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- From: Gary Karasik
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- From: Dave Nickason [SBS MVP]
- Re: best way to recreate a mailbox
- From: Gary Karasik
- Re: best way to recreate a mailbox
- From: Dave Nickason [SBS MVP]
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