Re: best way to recreate a mailbox

> Is it a problem that might benefit from the collective wisdom of the NG?

Well, since you asked....

Client was recently switched from SBS 4.5 to 2003 Premium. Dell PE 2600
server, 2g RAM, 4xRAID 5 HDs, 20 XP/SP1 workstations, Office 2003. Paging
file is 3g split 2g on C: and 1g on D:. Both volumes are defragged every
night with Diskeeper.

Every morning clients log in and start Outlook. About 20 minutes after the
first client has logged in, Outlook gets an exclamation point on the tray
icon that says, "Requesting data from the server." Outlook hangs and won't
show messages. This lasts for about 5 minutes. Sometimes only one client
hangs while others work fine, sometimes several clients hang while others
work fine, sometimes all clients hang. Problem gets progressively worse
through the morning. Problem goes away by itself a little after noon, then
system is fine all day.

There's no evidence of Trojans or Viri.

Problem recurs next morning. Problem always begins with one particular user,
but she's also always the first one in and working, so very likely
coincidental, but she's the one whose mailbox I want to recreate.

Only workaround so far is to dismount the Mailbox Store (takes nearly three
minutes for the dismount to complete), do an offline defrag, remount the
store, then reboot. I have run ISINTEG/Alltests after every offline defrag
and no errors show. After the above workaround, the system is fine all day
until the next morning.

There are no CPU-usage spikes apparent while the hanging occurs, nor are
there any event-log errors. Also, while the problem is occurring, the
Information Store service won't stop.

There is also a problem, likely related, with Backup Exec. If Exchange is
selected for backup, the backup hangs; deselect Exchange components, and the
backup runs.

Clearly something is happening overnight that's re-activating the problem.
I've only recently noticed the problem with Backup Exec (because it sends a
Backup Successful message out after the job times out), so I haven't had a
chance to try not running the backup to see if the problem recurs. I've
tried stopping the overnight Online Defrag, but the problem still recurred.
Also, I can't logically reconcile the idea that the problem's being caused
by the overnight backup with the fact that the problem goes away by itself
in the afternoons.

We're talking to MS--that's another story (I'm not happy about paying $245
to be outsourced to India and a group of people who REALLY don't know the
product; fortunately we finally got shuffled to someone stateside who is
competent), and we will try to recreate the entire Exchange database over
the weekend. We're also talking to Veritas about the backup problem. They've
also got us running PerfWiz to see what shows up in the performance counters
while the problems occurring.

GaryK

"Dave Nickason [SBS MVP]" <gwdibble@xxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:eqt6CfwNFHA.568@xxxxxxxxxxxxxxxxxxxxxxx
> Hi Gary - I'd do the former. I think you'll be making more work for
> yourself if you delete the account, such as profile problems on the client
> PC.
>
>
>
> "Gary Karasik" <gkarasik@xxxxxxx> wrote in message
> news:O92hFuuNFHA.2964@xxxxxxxxxxxxxxxxxxxxxxx
>> Hi,
>>
>> I'm trouble-shooting an Exchange problem, and as one test I want to
>> recreate a user's mailbox. Before doing this I will export the user's
>> mail to a PST file, then, after recreating the mailbox, I will import it
>> into the new mailbox.
>>
>> Question is, What's the best way to do this? Delete the mailbox in
>> Exchange, then recreate it in Exchange, then associate it with the user?
>> Or delete the user account and mailbox, then recreate the user account?
>>
>> GaryK
>>
>
>


.

Relevant Pages

  • Re: Trashed Server
    ... No backup - ALL tapes destroyed.... ... If I rebuild the Server with same IP, Domain, ServerName and users ... and export everything from the mailbox to ... you are sure all clients were using cached mode and you did ...
    (microsoft.public.windows.server.sbs)
  • RE: Upgrading from SBS 2K to SBS 2003
    ... it seems you only export every mailbox to a PST ... calendar folder is import while you export your exchange mailbox to PST ... If you use Exchange 2000 backup to restore Exchange 2003 database rather ...
    (microsoft.public.windows.server.sbs)
  • Re: best way to recreate a mailbox
    ... If you're working with PSS, I'd stick with their recommendations, especially ... data loss can occur from running utilities against your Exchange databases. ... but she's the one whose mailbox I want to recreate. ... > There is also a problem, likely related, with Backup Exec. ...
    (microsoft.public.windows.server.sbs)
  • RE: Anybody using Backup Exec 10.0 with SBS2003?
    ... I understand that the Veritas Backup program cannot ... back up the Exchange mailboxes. ... Please note that we recommend our users using the Windows Backup Utility to ... Method I. Use Exmerge to export the data from the mailbox into .pst file. ...
    (microsoft.public.windows.server.sbs)
  • Re: One user having messages stuck in Local Delivery
    ... and export the mailbox contents to the PST. ... PSS is 800-936-4900 in the US. ... You can do an offline by simply shutting down the Exchange ... do an online backup using your normal ...
    (microsoft.public.windows.server.sbs)