RE: SBS Backup Error 0X8007007A

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Thanks again for the additional information, one thing that jumps straight
out is that this server is running Interscan 5.5 and it is normally left
logged on (but just locked). I will try running the backup while the console
is logged off, if this doesnt work I will run through your other
troubleshooting steps.

I will update this thread further when I have done this.

Cheers.

Phil.

""Brandy Nee [MSFT]"" wrote:

> Hello Phil,
>
> Thank you for posting to the SBS Newsgroup.
>
> I understand that you have installed the suggested hotfix and tired this
> with both an existing and a brand new tape, but still failed to backup. I
> need to gather some information to isolate the issue.
>
> i ) First of all, can you perform a backup of a dummy file to a hard drive
> location via NTBackup?
>
> ii ) In Server Management, expand Advanced Management -> Computer
> Management (local) -> Storage -> Removable Storage -> Media Pools, what
> media is shown under Free, Import, Unrecognized or Backup?
>
> There are several triggers for this behavior. It is known that certain
> third party applications will make changes to the security descriptors of
> the Windows Station 0 (WINSTA0), this is the interactive session. The DACLs
> will be set to NULL. Those changes can cause BKPRUNNER to fail with the
> error mentioned above. A known cause of this is Trend Micro InterScan 5.5
> and IBM Universe/2 database software.
>
> Workaround: Make sure that the console session is logged off when not in
> use, this should reset the WINSTA0 security descriptors.When not needed, no
> one should be logged into the server.
>
> If this workaround is not viable, then at this time, the only option is to
> stop using the SBS Backup Wizard and configure schedule backups using
> NTBACKUP.
>
> If you have an application changing the DACLs to NULL, like the IBM
> Universe solution, the hotifx from the following article needs to be
> installed on the server (this is going to be included in Windows 2003 Sp1)
> to avoid other problems (this will not resolve the bkprunner issue but will
> resolve issues with services failing to start after a few hours):
>
> 886695 You receive an "Error 1053: The service did not respond to the start
> or
> http://support.microsoft.com/?id=886695
>
> Also, Based on my research, the error info may caused by preparation of the
> media. I recommend you to follow these steps to prepare the media that you
> want NTBackup to use.
>
> This operation writes a "free media" label on each tape. Remember that
> Ntbackup can use only prepared tapes during a backup session. Calculate how
> many tapes you need for your backup strategy, and prepare each tape before
> you continue to the next section.
>
> 1. Under Computer Management, expand Storage, expand Removable Storage, and
> then click Media.
>
> 2. Insert a tape into the tape drive. RSM reads the tape, and then displays
> the tape in the right pane.
>
> 3. In the right pane, right-click the tape, and then click Free to remove
> data from the tape and mark it as free. You can monitor the work queue for
> the operation to make sure the operation is finished, or you can wait for
> the state to change to Idle and Usage to change to "Free."
>
> 4. After the tape is labeled as "free media," you can eject the tape by
> right-clicking the tape and then clicking Eject. The Eject Wizard starts
> and moves the tape to the off-line media library.
>
> - Labeling the Tapes
>
> After you prepare the tapes, use Ntbackup to write a Microsoft Tape Format
> (MTF) label. Use a name that describes the contents of the tape. After this
> is accomplished, you can schedule Ntbackup to use that tape over and over
> again, by specifying the same media label name.
>
> Use the following steps to label each tape that you want Ntbackup to be
> able to reuse.
>
> NOTE: This operation writes a unique MTF label on each tape. Make sure that
> each tape has a unique name, even if you rotate different sets of tapes
> (weekly).
>
> 1. Make sure that a prepared tape is in the stand-alone tape library.
>
> 2. Start Ntbackup, and then click Backup Wizard.
>
> 3. In the "What to Backup" dialog box, click "backup selected files,
> drives, or network data".
>
> 4. In the "Items to Backup" dialog box, click a single folder on any local
> drive.
>
> 5. In the "Where to Store the Backup" dialog box, under "backup media
> type", click the tape drive, and in the "backup media" area, click "new
> media".
>
> 6. In the "Completing the Backup Wizard" dialog box, click Advanced.
>
> 7. Continue through the screens until the Backup Label dialog box is
> displayed. In this dialog box, you can change the Backup Label and Media
> Label fields. The information in the Media Label field distinguishes one
> tape from another. Change the Media Label field so that the field contains
> meaningful information to represent a tape for each day of the week. The
> example in this article uses unique names like Monday-Full, Tuesday-Full,
> and so on (one for each day/tape).
>
> 8. Continue through the dialog boxes, and then start the backup process.
> This backs up the single folder and writes a meaningful media label that
> you can use from now on to schedule backups.
>
> 9. After the backup process finishes, quit Ntbackup.
>
> 10. If you now view Removable Storage Media, you see that the tape shows
> "Application" under Usage. Right-click the tape to view its properties. If
> you click the side tab, you see that the "identification label" field
> contains the same name that you specified in step 7. That is the name you
> want to use from now on, whenever you schedule a backup for that day's tape
> and choose to rewrite the same label name.
>
> 11. Right-click the tape, click Eject, and then physically label the tape,
> using the same label name that you specified during the backup.
>
> 12. Repeat this procedure for each tape until all of the tapes have valid
> MTF media labels.
>
> Thanks for your time. I am looking forward to hearing from you.
>
> Best regards,
>
> Brandy Nee
>
> Microsoft CSS Online Newsgroup Support
>
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>
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.

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