RE: unable to start exchange information store
From: Bill Peng [MSFT] (v-bpeng_at_online.microsoft.com)
Date: 03/24/05
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Date: Thu, 24 Mar 2005 11:38:13 GMT
Hi Miguel,
Thank you for posting in the SBS newsgroup.
Based on my knowledge, this issue can caused by the Services string type
value located in the following registry key is missing or inaccessible:
HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Setup
To solve the problem:
If the value is missing, you need to restore the following original values
to the registry:
Value name: Services
Value type: String
Value: <Path to Exchange installation root>
For example, if Exchange was installed in the C:\Exchsrvr folder, the path
is:
C:\Exchsrvr
If the value is present in the correct key, check the permission setting on
the registry key. Use Registry Editor to check the permission setting of
the key.
1. Get the service account of the information store. To do so:
a. In Control Panel, double-click Administrative Tools, and then
double-click Services.
b. Locate the Microsoft Exchange Information Store service.
c. Double-click the service to open its properties.
d. Note the account name in the Log on tab. By default it should be Local
System account.
2. Start Registry Editor, and locate the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Setup
3. Use the Permission option under the Security tab to check the permission
setting on this key. Make sure System is in the list with Full Control
permissions if the service account is Local System. If you are not using
Local System as the service account, check the existence of the
corresponding account in the list and ensure that it has Full Control
permissions.
If the problem persists, please check whether you're able to manually start
the Microsoft Exchange Information Store service in services.msc. Then,
please also check the Event Viewer for any related error info.
[Note] You can also follow the steps below to configure MSExchangeIS
logging.
1. Open ESM.
2. Go to Servers/Servername.
3. Right click Servername and click Properties.
4. Click Diagnostics Logging tab.
5. Expand MSExchangeIS.
6. Click System/Public Folder/Mailbox and make sure that you've configured
Maximum logging level for all categories.
7. After you restart the computer and reproduce the issue, please turn off
Maximum logging level.
8. Check Event Viewer again.
I hope the above info helps.
If you have any update, please feel free to post back.
Bill Peng
MCSE 2000, MCDBA
Microsoft CSS Online Newsgroup Support
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>Thread-Topic: unable to start exchange information store
>thread-index: AcUvir/LFfaLgPjuTj2VzgUmn7RqXg==
>X-WBNR-Posting-Host: 217.136.228.152
>From: =?Utf-8?B?bWlndWVs?= <miguel@discussions.microsoft.com>
>Subject: unable to start exchange information store
>Date: Wed, 23 Mar 2005 01:29:01 -0800
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>HI,
>Due to some problems concerning the remote web workplace i decided to redo
>the connect to the internet wizard in SBS2003
>
>as a result the remote webworkplace works like a dream
>
>However when the server restarted I now have a problem with the microsoft
>exchange server
>
>the information store service does not start
>The microsoft exchange information service terminated with service
specific
>error 0(0x0)
>error event id 7024
>
>anyone an idea on how i can get that service restarted
>thanks,
>
>Miguel
>
>
>
>
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