RE: cannot log on to user account following password change
From: Frank Salter (FrankSalter_at_discussions.microsoft.com)
Date: 03/18/05
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Date: Fri, 18 Mar 2005 02:49:02 -0800
Crina,
As you say, we'll never really know although I suspect your hunch is
probably correct.
Thanks again
Frank.
"Crina Li (MSFT)" wrote:
> Hi Frank,
>
> Thanks for your reply.
>
> I am glad to hear the problem is resolved. Currently since the issue has
> disappeared, we may not able to find the root cause. However, based on my
> experience, the issue may occur by the time delay of the Active Directory
> replication.
>
> If you have any another questions about the problem , please do not
> hesitate to let me know.
>
> Best regards,
>
> Crina Li (MSFT)
>
> Microsoft CSS Online Newsgroup Support
>
> Get Secure! - www.microsoft.com/security
>
> =====================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
> =====================================================
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --------------------
> | Thread-Topic: cannot log on to user account following password change
> | thread-index: AcUq4XJb2+qKwvbIQG6w7HrwKw4YWw==
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> <O7gmWitKFHA.1140@TK2MSFTNGXA02.phx.gbl>
> | Subject: RE: cannot log on to user account following password change
> | Date: Thu, 17 Mar 2005 03:07:02 -0800
> | Lines: 154
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> |
> | Hi Crina,
> |
> | Thanks for coming back to me. In point of fact I have just resolved the
> | issue. A few months back. I changed the username on the account in
> question
> | on the sbs box. This was because the lady in question wanted to use an xp
> | home box with an existing local profile in conjunction with the sbs
> account.
> | I counselled her to upgrade to xp pro, but at that time she refused.
> |
> | So, a local profile on the xp home box called Fiona Bavester had a
> username
> | of John Williams. her email address was fiona@......
> |
> | I created a domain user account on the then brand new sbs box in the name
> | Fiona Bavester with username and email alias = fiona and then changed the
> | username in active directory users and computers to John Williams. In
> this
> | way she was able to access her folders on the server although outlook
> asked
> | for a username and password every time she opened it. All this because
> she
> | was insistent on keeping her existing profile and I was unable to change
> the
> | username on the xp home box.
> |
> | After a few weeks she changed her mind and asked me to upgrade all the
> | workstations to xp pro. She was still insisting on keeping her old
> profile.
> | Once I upgraded her machine, I went into her local account and changed
> the
> | username from John Williams to Fiona. I then went back to active
> directory
> | users and changed her username back to fiona.
> |
> | Outlook stopped asking for passwords and all was well until yesterday
> when
> | she contacted me to request some password changes because a laptop with
> | network passwords on it and also a vpn had been stolen.
> |
> | When I changed the password on her account I believe it pulled the
> username
> | "John Williams" up from somewhere. What finally put me on to this was
> | searching the directory from her machine whilst logged on as domain
> admin. I
> | had used control userpasswords2 to search the directory for her account
> to
> | give her rights to use that machine. (not very logical I know - but I was
> | getting desperate) When I pulled her up from the directory her username
> was
> | showing as "John Williams" and this despite the fact that according to
> the
> | account details on the server her username was "Fiona" and also despite
> the
> | fact that I could view her email on OWA using username=fiona and the new
> | password.
> |
> | I logged off from her workstation (where I had been logged on as domain
> | admin), changed her username on the sbs box back to John Williams and
> | attempted to log on to the domain (at her workstation) as username "John
> | Williams" using the new password and it logged on fine. The name at the
> top
> | of the xp start menu was Fiona Bavester! I then logged off from her
> | workstation, changed her username on the sbs box back to fiona and
> attempted
> | to log on to the domain at her workstation as username=fiona and the new
> | password. This time it logged on fine and the problem was resolved. She
> was
> | then able to use her old local profile on the xp pro box with username
> and
> | password matching the domain account.
> |
> | I guess the changed username had not replicated properly through all
> areas
> | of active directory. It seems strange though, that the account worked
> fine in
> | every respect for several months until I reset the password on the sbs
> box
> | when it pulled the old username back for network logon but failed to show
> | this in the user account dialog on the server and also used the new
> username
> | for OWA!
> |
> | Very Strange!
> |
> | If she'd taken my advice in the first place and upgraded to xp pro when I
> | installed the sbs box none of this would have happened. Why won't people
> | listen?
> |
> | Still - the good news is I get paid for resolving the issue....
> |
> | Any thoughts?
> |
> | Frank.
> |
> | "Crina Li (MSFT)" wrote:
> |
> | > Hi Frank,
> | >
> | > Thank you for posting in SBS newsgroup.
> | >
> | > Based on the information you have provided, I have performed the
> research
> | > and we may try the steps in the following article:
> | >
> | > 818088 You cannot log on to your computer after you change the domain
> user
> | > account password
> | > http://support.microsoft.com/default.aspx?scid=kb;en-us;818088
> | >
> | > After performing the above steps, if it does not work, please help me
> to
> | > get the following information:
> | >
> | > 1. Do you have any other addition DC besides the SBS? It is because
> that
> | > the multiple DCs need more time to synchronize the AD information.
> | > 2. How you reset the domain users' password? What utility did you use?
> | > 3. Gather the Netlogon log:
> | >
> | > 1) Schedule a down time for SBS.
> | > 2) Open a Command Prompt window on SBS.
> | > 3) Run "net stop netlogon" (without the quotation marks).
> | > 4) Open the folder %WinDir%\Debug, rename the file netlogon.log
> | > 5) Run "net start netlogon" (without the quotation marks).
> | > 6) On a client, try logging on by using the problematic user account to
> | > reproduce the issue.
> | > 7) Paste the content in Netlogon.log to the newsgroup.
> | >
> | > 4. On the SBS, are there any errors in the System, Application,
> Directory
> | > Service or Security log? If so, please paste them in the newsgroup.
> | >
> | > I'm looking forward to your reply. Thank you.
> | >
> | > Best regards,
> | >
> | > Crina Li (MSFT)
> | >
> | > Microsoft CSS Online Newsgroup Support
> | >
> | > Get Secure! - www.microsoft.com/security
> | >
> | > =====================================================
> | > When responding to posts, please "Reply to Group" via your newsreader
> so
> | > that others may learn and benefit from your issue.
> | > =====================================================
> | >
> | > This posting is provided "AS IS" with no warranties, and confers no
> rights.
> | > --------------------
> | > | Thread-Topic: cannot log on to user account following password change
> | > | | Subject: cannot log on to user account following password change
> | > | Date: Wed, 16 Mar 2005 06:31:08 -0800
> | > | | Newsgroups: microsoft.public.windows.server.sbs
> | > | | This morning I reset the password on a number of user accounts on
> an
> | > sbs2003
> | > | box. The password changed successfully on all accounts but one.
> Whilst
> | > the
> | > | sbs box reported a succesful change I cannot log on to the account
> from
> | > any
> | > | of the machines on the domain. I am invited to check username, domain
> and
> | > | re-enter password.
> | > |
> | > | I joined the account to the administrators group and tried using it
> to
> | > log
> | > | on to the server locally - no go.
> | > |
> | > | Interestingly if I try outlook web access I can authenticate using
> the
> | > new
> | > | password and view the email.
> | > |
> | > | I have tried resetting the password again to a new password, I have
> tried
> | > | changing the username and I have tried forcing the user to change
> | > password at
> | > | next logon - nothing works.
> | > |
> | > | What is going on?
> | > |
> | > | Help please....
> | > |
> | > |
> | > |
> | >
> | >
> |
>
>
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